Reduce your communications wastage with the UK’s first hosted OCS and integrated IP telephony service.

1. ISSUe 7 AUTUMn 2009
InTechnology launches first true
Unified Communications service
Reduce your communications wastage with the UK’s first
hosted OCS and integrated IP telephony service Leaders!
Unified Communications brings together all productivity. InTechnology is launching Unified Our revolutionary UC package is the
the tools of communication we use, in order Communications as a hosted solution and market leading result of combining
to streamline the communication process, is the only provider to integrate Microsoft InTechnology’s IP telephony expertise
improve productivity and reduce a lot of Office Communication Server with enterprise with the world leading OCS specialisation
the costs in today’s business environment. class hosted IP telephony. InTechnology’s of Microsoft partner, POSTcti.
Unified Communications aims to reduce ability to give ‘voice’ to our customers means A UK first! No other provider can
the time, cost and frustration associated we have the missing link in the evolution of currently deliver it for you.
with the unnecessary delays in decision communication through the desktop. Call us on 0800 983 2522 to find out more.
making, improving business efficiency and Read more inside.
In this issue...
page 2 page 3 page 4 inserts
What is Unified Communications? InTechnology has the missing The latest on InTechnology’s Reply to our questionnaire
Read how UC can make you more link for Microsoft Office hosted events and corporate and win two tickets for the
efficient and save you money. Communication Server. hospitality. Champions League!
Call us on 01423 850000 or contact your Account Manager for more information - inspire@intechnology.com www.intechnology.com

2. What can Unified
ISSUe 7 AUTUMn 2009
What is “Unified Communications”? Well, you know how
frustrating and time-wasting it is when you can’t contact a Waste of
colleague? Unified Communications joins everything up in a space
streamlined way so you can: Because of the poor
hit rate with current
1 View a user’s current availability (presence) telecoms practices,
staff often cast the
net wider by sending
2 Consolidate your contact lists to just one multiple emails.
Inevitably that means
3 eliminate 50% of your daily communications other staff receive
lots of unnecessary
and associated costs messages! The result?
Delay, distraction,
4 Greatly increase your business productivity interruption - and email
overload, probably with
a few extra v-mails too
5 Speed up the communication and decision making process (“just in case”). All this
because neither side
6 Share information and move seamlessly from knew what the other
was doing before they
one medium to another tried to make contact...
7 Make desktop calls with no fixed line
Neil May Available
The Waiting Game The Universal
Modern methods of business communication have
Desktop Who’s it for?
developed rapidly and randomly. One result is that users Unified Communications
waste a lot of time. Recipients may be unavailable – busy, Just imagine… instant messaging, audio, is perfect – essential
absent or distracted. Leave a voicemail and you have video, web conferencing, enhanced email, even – for large, multi-site
no idea when it will be collected, let alone responded and integrated enterprise class mobile operations with a workforce
to. Send an email and the same is probably true. Your and fixed line telephony – all unified that is dispersed, mobile,
query may be simple, but getting a response may prove on one ‘universal’ desktop, from which or both. The potential
complicated and frustrating. Desk phones are often you can contact anyone. Then, stop streamlining of thousands
unoccupied, so your staff call a mobile contact number imagining, and contact InTechnology, of communications on a
instead (which usually costs more and incurs yet another the only UK company currently able daily basis has the power
voicemail). With the workforce so mobile these days, to provide all this in a single managed to produce huge cross-
they may give up calling landlines altogether. And that’s service. Plug into our fully hosted cloud organisation efficiencies,
just one side of the equation. On the receiving end, you services and you’ll find the possibility of and ultimately revolutionise
get interrupted by non-urgent calls, usually at the worst genuine Unified Communications is no operational communications
times. As for the conversation that finally does take place, longer pie in the sky. within the business. At the
well, you probably waste the first few minutes talking same time it increases the
about how difficult it was to get in contact! company’s ability to track and
record all communications.
Want to Working progress:
join up for Unified Communications
● Improves employee interaction
joined-up ● encourages collaboration
● Facilitates faster, better decisions
comms? ● Reduces email traffic
● Supports flexible working
Then call InTechnology
● Increases network security
(0800 983 2522) now…
● Reduces carbon footprint
because you won’t find
it anywhere else! ● Reduces wasted calls
● Boosts productivity
02 Call us on 01423 850000 or contact your Account Manager for more information - inspire@intechnology.com www.intechnology.com

3. Comms do for me?
ISSUe 7 AUTUMn 2009
Perfect Presence
“Where are you?” It’s the standard opener
in voice telecoms these days. But with UC,
employee location is less of an issue, because
availability of the recipient has already been
established. Status can be automatically
determined from the user’s calendar, phone,
or even PC activity (in future, maybe even from
GPS). It means cutting out communications
redundancy. Cutting out the waste, to cut to
the chase.
Unique Voice
Unified Communications How do you get enterprise class telephony at
the heart of your business? It’s simple. Take
the best Unified Communications platform
(Microsoft Office Communication Server) and
the best unified voice platform (Broadsoft).
Then use InTechnology to integrate the two
in a hosted environment. Why InTechnology?
Because, simply, no one else can do it.
Shared Decision
UC facilitates better, faster decision-making
by enabling the sharing of documents. The
We provide ability to easily hold online meetings with
the feature-rich collaboration capabilities
the Missing also significantly saves the time and costs of
unnecessary face-to-face meetings.
Link!
Microsoft has sold Does UC =
millions of its Office
Communication Server Convergence
licences, but most have Is Unified Communications the same as
not been deployed. If convergence? no. not at all. ‘Convergence’
you are sitting on one, is about technological merging of systems
now is the time to ask at the back end, typically networks for data,
whether you can really telephony and video conferencing. Unified
make the most of its Communications, on the other hand, is
potential by deploying it about joined up communications at end-
in-house. Can you truly user application level. At the desktop. At
integrate your frontline the proverbial ‘coalface’. It’s about making
applications? Can you technology make people more efficient
get the most from that throughout their normal working day.
investment? Because
with InTechnology’s
hosted IP telephony
service and Office
Communication Server
integration, you can.
IMmediately !
Instant Messaging (IM) may have burgeoned as a youth
communications medium, but it’s in business that it really
brought something new to the party, providing the key to
‘presence’: the ability to contact someone when you know they
are willing and able to reply.
Instant messaging is one of the keys to the success of Unified
Communications. Fully integrated, it is perfect for quick queries,
not only minimising unproductive chit-chat but also reducing
email traffic, meaning less storage, backup and lower recovery
costs. That all contributes to more efficient working practices
(all while introducing operational and security controls).
Call us on 01423 850000 or contact your Account Manager for more information - inspire@intechnology.com www.intechnology.com 03

4. ISSUe 7 AUTUMn 2009
Open Forum
Our first ever Open Day on Wednesday 10th
June proved a huge success, with a full house
of customers joining us to meet the team,
network with their peers and find out more
about the hot topic of Unified Communications.
The day provided a great opportunity for
customers to meet their day to day InTechnology
contacts face to face, as well as finding out more
about the latest industry developments during a
number of breakout sessions.
Thanks to all those who attended and we look
forward to welcoming you back again.
Winning chemistry
Several high profile new customers have
joined us recently, not least Cegedim
Rx, part of the Cegedim Group, and a
major supplier of healthcare technology
and information services across europe.
InTechnology’s work for Cegedim
Rx will include supporting a multi-
million pound roll-out by supplying n3
connectivity to 3,500 UK pharmacies.
Summer of fun
InTechnology has hosted a number of
events over the last few months at its
corporate facility at Wembley Stadium,
ranging from sell out concerts to Rugby
League and World Cup 2010 qualifier
football games.
events recently attended by
InTechnology customers include:
An enjoyable day out ● Take That, Oasis and U2 concerts
● Rugby League Challenge Cup Final
Sun shines for Golf Day
● International friendly
england V Slovenia
● england V Croatia (WC Qualifier)
Incredibly, given the poor summer We look forward to welcoming more
weather, the sun actually chose to shine of you to Wembley on behalf of
on the annual InTechnology Golf Day, held InTechnology. Please contact your
on 2nd July. account manager for details.
A record 144 of you joined us on the course,
whilst an additional 30 people opted to
be coached by the professionals on the
beginners’ section.
The Forest of Arden course provided once The golf day is InTechnology’s way of
again, a challenging, yet stunning test, thanking you -our customers- for your
ensuring the annual battle for the 1st to 5th business. We have received a lot of great
prizes was highly contested, with 42inch feedback on the day and we appreciate
plasma TV’s and other top prizes going to those that took the time to let us know
the numerous winners. what they thought.
04 Call us on 01423 850000 or contact your Account Manager for more information - inspire@intechnology.com www.intechnology.com