Developer & Fusion Middleware 2 _ Michael Baggott _ Lead to order integration of CRM on emand and Oracle E-Business Suite.pdf

Lead
to
order
integra,on

of
CRM
on
demand
and

Oracle
E-‐Business
Suite

Norman
Weaver

And
Michael
Baggo4

The most comprehensive Oracle applications & technology content under one roof

Agenda

•  About
Dataweave

•  About
the
Project

•  E-‐Bus
Suite
AIA
PIP
integraAon
with
CRM
On
Demand

–  Project
Background

–  Approach

–  Methods

–  Technology

–  IntegraAon

–  Lessons
learned

•  Summary

•  QuesAons


IntroducAon
to
Dataweave

•  Oracle
Database
Services:
Performance
Tuning,
High

Availability
SoluAons,
Remote
DBA
Managed
Service

•  Oracle
SOA
Solu,ons:
ApplicaAons
IntegraAon,
Business

Process
AutomaAon
using
Oracle
SOA
Suite

•  Oracle
E-‐Business
Suite:
Consultancy,
upgrades,

ImplementaAon
and
Support

•  Business
Intelligence
&
Data
Warehousing:
Database

design
and
support.
BI
tools
including
ad-‐hoc,

operaAonal
and
analyAcs

•  Oracle
Licensing:
Licence
reviews
and
opAmisaAon.

Oracle
SoPware
Licence
Reseller
for
E-‐Business
Suite

and
technology
products

•  OBA
-‐
Oracle
Business
Accelerator


Project
Background

•  Business
need

–  Oracle
E-‐Business
suite

–  CRM
On
Demand

–  IntegraAon

–  OBA


Project
Approach

•  OBA
Method

•  Development

•  User
Acceptance
TesAng

•  ProducAon

•  GO-‐Live

•  Managed
Service


Dataweave
SOA/OBA
Method

•  SOA
Strategy

•  SOA
Method

•  SOA
Architecture

•  Requirements

•  Design

•  Build

•  ImplementaAon

•  TesAng

•  Support


Technology

•  E-‐Business
Suite

•  Database

•  SOA
Suite

•  ApplicaAon
IntegraAon
Architecture

•  Process
IntegraAon
Pack

•  CRM
On
Demand

•  UPK


High
Level
Infrastructure

Oracle E-Business and CRMOD PROD/UAT/DEV/CRP Infrastructure Implementation Architecture

External Internal
DMZ Firewall Firewall
Firewall

OEM
Oracle Linux Server
32bit OS
EBS EBS EBS
External EBS PRD Internal Internal
users appsTier users trainees

Access EBS
Access EBS http:8010
http:8010

EBS Training
Telstra Private
http:80 http:80 Network Cloud
Internet EBS DEV/
UAT Server
EBS PRD CS Internal
Reverse Proxy Server LAN dbTier Network Cloud

Integration
EBS dev/test

Fiber Channel

Training
EBS

EBS Training
Fiber Channel

Integration
UPK Server
Fiber IBMSAN
CRM on Windows
Channel DS3500
Demand Integration Integration 2008 64bit
Storage
SAN SP2 EBS CRP
Switch Server(deco
mmissioned)
PIP/AIA/SOA
Internet PROD Server CS Internal
https:443
Proxy Server Network Cloud
IBMSAN PIP/AIA/SOA
DS3500 UAT and OEM Server
Internal users
Storage
Internet Acccess for internet
access
CRM Integration
External Internet
users Acccess
Internet


ApplicaAon
Map

Oracle CRM on Demand and EBS Integration PRD/DEV Deployment Details

CRM on
External EBS External CRM
Oracle E-Business Demand Users
Users via CRM to Oracle E-Business
Suite 12.1.1 PRD check stock info
Desktop Suite 12.1.1
Internal EBS Users DEV, UAT EBS Developers
Tier
http://ebsdev01.clearsecurity.local:8006
http://ebsapps01.clearsecurity.local:8010
DMZ
External Firewall External Firewall
Internal Firewall

Internal Firewall
Telstra Gigabyte Ethernet
Private
Gigabyte Ethernet Netowrk CS Proxy Server
for AIA Integration
ebsdev01
2 x Quad Oracle
ebsapps01 Oracle EBS R12 Web DMZ Firewall DMZ Firewall Core 2.5GHz Linux 5.3
Application Entry for external users CPU 64-bit
Tier Oracle EBS R12 http:// 32G RAM
AppsTier (Web, ebsapps01.clearsecuri 4 x Quad Core
2.67GHz CPU Oracle Linux
Form, Admin, CP, ty.local:8010
8G RAM 5.3 32-Bit
Report Services) for
Oracle EBS R12
internal users One physical server
Lead to order Oracle PIP/ Lead to order AppsServer (Web,
Oracle Linux for DEV and UAT Form, Admin, CP,
PIP integration AIA2.5/ PIP integration appsTier and dbTier
5.3 64-bit SOA10g Report Services)
Base Directory
1 x Quad Core Integration
/u01/applprd/CSPRD
2.5GHz CPU PROD and
12G RAM UAT Server

Gigabyte Ethernet

1 x Quad Core OEM Grid Control ebsdev01
Database ebsdb01 (10.2.0.5)
2.5GHz CPU Oracle Linux
Tier Oracle Oracle
16G RAM 5.3 64-bit Linux 5.3 Linux 5.3
1 x Core 32bit OS 64-bit
Base Directory
/u01/oraprd/CSPRD 2.67GHz CPU
8G RAM
Oracle EBS
Oracle EBS One physical server Database 11gR1
Backup
Database Tier for DEV and UAT DEV and UAT
Unit/SAN RMAN
11gR1 PRD appsTier and dbTier
Clone PRD to DEV and UAT

Physical Servers in Melbourne Office Physical Server in Melbourne Office


Development

•  Install
PIP
SOA
server

•  Request
via
SR
to
Oracle
Support
to
grant

privileges
and
create
objects

•  Configure
PIP
to
integrate
between
DW
CRMOD

and
DW
EBS
Vision
environment

•  Configure
CRMOD
as
per
PIP
installaAon/
implementaAon
document

•  Configure
EBS
as
per
PIP
installaAon/
implementaAon
document

•  Test
each
integraAon
provided
by
PIP

•  IdenAfy
&
fix
integraAon
failures
and
issues.


User
Acceptance
TesAng

•  Test
standard
E-‐business
Suite
Financials

funcAonality

•  Test
each
integraAon

–  Customer
Account
IntegraAon
–
Two
way

–  Product
IntegraAon
–
One
way
from
EBS
to
CRMOD

–  Opportunity/Quote
to
Quote/Order
–
One
way
from
CRMOD
to
EBS

–  Customer
Account
UI
integraAon
–
new
link
inside
CRMOD
page
to
open
EBS

customer
details
page

–  360
degree
view
-‐
new
link
inside
CRMOD
page
to
open
EBS
360
degree
view
page

against
a
customer

–  Quote
UI
integraAon
–
new
link
inside
CRMOD
page
to
open
EBS
HTML
Quote

page


IntegraAon
Required

•  IntegraAon
between
Oracle
E-‐Business
Suite
and

Oracle
CRM
On
Demand
using
the
ApplicaAon

IntegraAon
Architecture
(AIA)
foundaAon
and
the

pre-‐build
integraAon
PIP.

•  Plaaorm
choice

•  Product,
Account,
Opportunity
to
quote
and
UI

integraAon


Plaaorm
Choice

•  Uniﬁed
Method

•  Pre-‐built
architecture

•  Comprehensive
integraAon

–  Pre-‐built
integraAon

–  End
to
end
process
support

–  Rich
integraAon
plaaorm
(adapters,
gateway
and

repository)


Oracle
Uniﬁed
Method
SOA


Oracle
Applica,on
Integra,on

Architecture


A
Comprehensive
IntegraAon

The
Business
Value
of
Prebuilt
IntegraAon

Advanced

Process

Middleware

Vendors

Streamlined
and
Seamless

Lead-‐to-‐Order
Process

Oracle
AIA

UI

CustomizaAon

3rd-‐Party

Complete
a
ﬂow
in
CRMOD
without
going

Can

elsewhere

Data

Typical
Vendors

CRMOD
data
is
consistent
and

up
to
date
with
other
applicaAons

Basic


A
Comprehensive
IntegraAon

Delivers
True
End-‐to-‐End
Process
Support

Integrated
User
Experience
and
360
Degree
View
of
Customer

Streamlined
Front-‐to-‐Back
Oﬃce
Business
Process

Convert
Lead
to
Create
Quote

Create
Lead
Create
Order

Opportunity

Lead
to
Order
Integra,on
Pack
for
Oracle
CRM
On
Demand
Oracle
EBS

Oracle
ApplicaAon
IntegraAon
Architecture

CRMOD
JD
Edwards

Siebel
Oracle
EBS
Other


SOA
and
EBS
R12

•  IntegraAon
Repository

•  Integrated
SOA
Gateway

–  Publishing
a
PL/SQL
Package
as
Web
Service

–  Securing
Your
Published
Web
Service

•  Apps
Adapter
in
Oracle
SOA
Suite


R12
IntegraAon
Repository


R12
Publish
PL/SQL
Package
as
Web
Service


R12
Published
Web
Service
Security


Oracle
SOA
Apps
Adapter

Applica,on
Context:

–  OperaAng
Unit
/
OrganizaAon
ID,
Username,

Responsibility
and
NLS

Mul,-‐Org
Support
and
NLS
Support

Oracle
SOA
Suite

BPEL
PM
BAM

PL/SQL
API,
Views,
Business

IntegraAon
Repository

Events

Oracle

XML
&
eCommerce

EBS

Gateway
Adapter
ESB
B2B

Open
Interface
Table
&

Concurrent
Programs


Business
Process
OrchestraAon

•  Opportunity/Quote
IntegraAon
Flow
–CRM

OD
to
EBS

•  Customer/Accounts
IntegraAon
Flow
-‐
CRM

OD
to/from
EBS

•  Lead
to
order


High
Level
Business
Process
OrchestraAon
-‐

Hosted by Oracle
CRMOD
to
EBS

Web Service Call over Public Internet
CRMOD

Integra,on

Event
Queue
Deployed On Premise @ Customer*

Oracle
Applica,on
Integra,on
Architecture
(AIA)

ORACLE
FUSION
MIDDLEWARE

JDBC


High
Level
Business
Process
OrchestraAon
–

EBS
to
CRMOD

Deployed On Premise @ Customer*

Business Events

JDBC

WF_BPEL_Q

Oracle
Applica,on
Integra,on
Architecture
(AIA)

ORACLE
FUSION
MIDDLEWARE
Hosted by Oracle

Web Service Call over Public Internet


Product
IntegraAon
Flow
–
EBS
to
CRM
OD


Lead
to
Order
Business
Process


Opportunity/Quote
IntegraAon
Flow
–
CRM
OD
to
EBS

Create

opportunity
De-‐Queue

quote

Internet

HTML
Quote

Message

ValidaAon/

TransformaAon

Priority

Queue

Apps

Adapter
–

HTML
Quote

Create

CRMOD
E-‐Business

SOA/PIP
Suite


Customer/Accounts
IntegraAon
Flow
-‐

CRM
OD
to/from
EBS

Create

Message
Apps
APPS
API

Update
De-‐
Valid/
Adapter
–
Create
cust

customer
Queue

Transfm
Customer
acct

account

acc
create/

Internet

upd

Update
cust

Default
acct

Queue

Call
CRMOD
Message

Webservice
De-‐
Valid/
Business

Queue

Transfm
Event

Queue

E-‐Business

CRMOD
SOA/PIP

Suite


User
Interface
IntegraAon
-‐
CRMOD

Opportunity-‐Quote
Applet


User
Interface
IntegraAon
-‐
EBS
R12.1.1

Quote
Drill
Down


Overview
of
SOA
IntegraAon
with
EBS
-‐

Outbound


Obstacles
overcome

•  InstallaAon

•  DocumentaAon

•  CRMOD
upgrade

•  Further
data
required
in
the

PIP

•  Dev/Test
environment

rebuild


Lessons
Learned

•  DocumentaAon

•  TesAng

•  Phased
Methodical
Approach

•  Keep
to
the
plan

•  ConAngency


Summary

•  Plan,
document
and
test

•  Manage
a
cerAﬁed
plaaorm

•  Use
a
framework

•  Build
incremental
complexity


Contact

•  www.Dataweave.com.au

•  Dataweave
1300
56
88
44

•  NWeaver@dataweave.com.au

•  MBaggo4@dataweave.com.au

•  info@dataweave.com.au

Database,
Fusion,
Oracle
ApplicaAons
and

Licensing


Any
QuesAons?


Developer & Fusion Middleware 2 _ Michael Baggott _ Lead to order integration of CRM on emand and Oracle E-Business Suite.pdf

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