ISO 20000 certification is, for many, synonymous with lengthy and costly process implementation. Using a unique Process Prototyping Implementation Methodology, I'll show you that it is possible to achieve ISO 20000 certification in 18 months. This document presents the first stage of this ground-breaking approach, Process Prototyping.

1. ISO 20000 Getting the Right Start on Your Implementation Process

3. Process Prototype Building Document Inventory and Review Work Product Development Process Validation Process “Go Live” Training and Communication Process Building Process Implementation Process Tuning Process Prototyping Process Mapping Process Tuning M1 Orientation Meeting M2 Process Approval M4 Process Audit M3 Process Sign-Off © Process Prototyping Implementation Methodology 1064450 ISO 20000 Process Prototyping Implementation Methodology

5. Process Prototype Building Document Inventory and Review Work Product Development Process Validation Process “Go Live” Training and Communication Process Building Process Implementation Process Tuning Process Prototyping Process Mapping Process Tuning M1 Orientation Meeting M2 Process Approval M4 Process Audit M3 Process Sign-Off © Process Prototyping Implementation Methodology 1064450 ISO 20000 Process Prototyping Implementation Methodology STAGE 1 Task 2 Task 1 Milestone 1

6. Process Prototype Building Document Inventory and Review Work Product Development Process Validation Process “Go Live” Training and Communication Process Building Process Implementation Process Tuning Process Prototyping Process Mapping Process Tuning M1 Orientation Meeting M2 Process Approval M4 Process Audit M3 Process Sign-Off © Process Prototyping Implementation Methodology 1064450 ISO 20000 Process Prototyping Implementation Methodology STAGE 1 Task 1

13. Process Prototype Building Document Inventory and Review Work Product Development Process Validation Process “Go Live” Training and Communication Process Building Process Implementation Process Tuning Process Prototyping Process Mapping Process Tuning M1 Orientation Meeting M2 Process Approval M4 Process Audit M3 Process Sign-Off © Process Prototyping Implementation Methodology 1064450 ISO 20000 Process Prototyping Implementation Methodology STAGE 1 Task 2

20. Process Prototype Building Document Inventory and Review Work Product Development Process Validation Process “Go Live” Training and Communication Process Building Process Implementation Process Tuning Process Prototyping Process Mapping Process Tuning M1 Orientation Meeting M2 Process Approval M4 Process Audit M3 Process Sign-Off © Process Prototyping Implementation Methodology 1064450 ISO 20000 Process Prototyping Implementation Methodology STAGE 1 Milestone 1

26. www.implement iso20000 .com About the author: Isabelle Perron is a full-time consultant dedicated to helping companies implement process-based management systems.

27. www.implement iso20000 .com About the author: She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.