Kathleen Turpel from Imaginal Marketing shares insights and practical info on how salons and spas can use social media to grow their business. Presented at Serious Business 2010 in New Orleans.
47. Optimum Time to Post… Most Users Online: Mornings 6 am - 9 am and Afternoons 4 pm and 7pm, and during Special Events (i.e. Breaking News, Sports Events, Award Shows) Most Opportunity for Your Business: Peak Booking Times, Holidays, Days When You Need to Grow Business)
75. Bad Reviews • Fake Bad Reviews - "flag as inappropriate" or "Suggest a correction" link YES YES NO Google Maps YES YES YES Yahoo! Local YES NO YES City Search YES YES YES Super Pages YES NO YES Edit Reviews YES YES YES Delete Reviews YES YES YES Owner Respond Insider Pages Trip Advisor Yelp
49% of all americans have Facebook, MySpace or Twitter Account
January and the fourth of July of 2009. In comparison, the number of users aged 25 – 34 has grown 60.8%; the number of users aged 35 to 54 has grown 190.2%, while the number of users older than 55 years has grown a tremendous 513.7%.
Friend requests must be manually accepted Profile information not designed for business Cannot create Ads No statistics on viewers • Settings are defaulted to private
Anyone can become a Fan automatically Pages are public - they can be seen by anyone Pages are read by Search Engines and can appear in search results “ Insights” - free stats about your Pages (views, visits, demographics and more) Multiple “Admins”
Show business page - vs friend page Business pages can advertise Twitter does not update Fan Pages yet
Show business page - vs friend page Business pages can advertise Twitter does not update Fan Pages yet
Show business page - vs friend page Business pages can advertise Twitter does not update Fan Pages yet