Quatrro was seeking a way to decrease the high percentage of password lockout and reset related incidents so the IT team could focus on other projects and critical issues. An additional goal of this project was to increase the productivity of the entire workforce and place the accountability for password resets and unlocks in the hands of the users customers, Quatrro serves the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – capital, operational excellence, and global infrastructure.

1. Background
Quatrro is a global services company offering business and knowledge processing
services to organizations seeking higher operational effectiveness, greater
flexibility and lower operating costs. With more than 130 enterprise clients and
14,900+ SMB & SOHO customers, Quatrro serves the needs of its clients with
technology-based, expert knowledge services while
leveraging the overall resources of Quatrro – capital,
operational excellence, and global infrastructure.
Problem
Quatrro was seeking a way to decrease the high
percentage of password lockout and reset related
incidents so the IT team could focus on other
projects and critical issues. An additional goal of this
project was to increase the productivity of the entire
workforce and place the accountability for password
resets and unlocks in the hands of the users.
Solution
Although not a planned
expense, when presented with
the costs savings and
business benefits of ILANTUS
Password Express, the
decision became clear to invest
in the solution. “We were also
very pleased with ILANTUS in
their promptness and
professionalism in assisting our
internal IT team with the initial
deployment of the product,” said
Pankaj Sethi, IT Manager at
Quatrro. In addition to a significant decrease in IT tickets, Quatrro users also
decreased the time needed for password resets from 25 minutes down to just 2-3
using the self-service password management functionality of Password Express.
Leading Indian BPO Company Deploys ILANTUS Password Express
in 2 Days and Instantly Reduces IT Help Desk Call & Ticket Numbers
Quatrro Global
Services
Vertical:
ITeS (BPO)
End-users: 1,600
IAM Representative:
Pankaj Sethi
Defining Moment:
“
ILANTUS Password
Express reduced
the daily call center
volume for password
unlocks and resets
from 80-90 calls to
just a couple
each day.
”“After we decided to
move forward with
implementation we
were up and
running in 2 days.
We have seen a
noticeable down-
turn in password
management
related tickets from
users to the
help desk.”
“After a thorough evaluation of different
products, ILANTUS Password Express
was chosen by our IT team as we were
most impressed with its functionality.
Implementing the ILANTUS password
management tool allowed the entire IT
team at Quatrro to focus their time and
efforts on other major tasks and critical
business initiatives.
- Pankaj Sethi, IT Manager at Quatrro
ILANTUS Customer Case Study
Visit: www.ilantus.com
Email: marketing.india@ilantus.com
Call: +91 80 66739600
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