By synchronizing ILANTUS Password Express and PeopleSoft, the existing HR software, all 28,500 users were able to be auto registered into Password Express and ensure that everyone was seamlessly using the new password management tool.

1. Background
iGATE provides full-spectrum consulting, technology and business process
outsourcing along with product & engineering solutions. They have built a strong
reputation in the market with core differentiating attributes around a unique
Business Outcomes-based model. Armed with over three decades of IT Services
experience, iGATE developed a distinctive philosophy of ‘Accountable for Clients’
Business’ powered by the iTOPS (Integrated Technology and Operations)
platform. iGATE is a global organization that consistently delivers effective
solutions to over 300 active global clients, including a large number of
Fortune 1000 companies.
Problem
With nearly 30,000 users globally, the iGATE service desk was becoming
overwhelmed with incoming calls from users requiring assistance. The service
desk team recognized that over 20% of the total calls were password related
issues and that they were helping nearly 6,000 users per month with password
unlocks and resets. In order to streamline efficiency for the department a mandate
was given by management to automate the password reset and unlock for
all users.
Solution
iGATE was seeking a
solution to reduce the
massive call volume to the
service desk for password
issues, and to provide users
with a self-service option
so they could quickly and
easily return to work if a
password reset or unlock
was needed without having to rely on the IT team. ILANTUS Password Express
addressed both these issues and easily integrated into their existing HR software.
Users were automatically added to the service without having to go through the
setup process, removing any potential errors.
Large BPO Company Automates Password Resets and Unlocks for
Nearly 30,000 Global Employees with ILANTUS Password Express
iGATE
Vertical:
iTOPS (BPO)
End-users: 28,500+
Key Deliverable:
A fully scalable
solution to reduce
service desk call
volume and
provide users with
a quick, secure, and
automated
solution to control
their own password
resets and unlocks.
By synchronizing ILANTUS Password
Express and PeopleSoft, the existing
HR software, all 28,500 users were
able to be auto registered into
Password Express and ensure that
everyone was seamlessly using the
new password management tool.
ILANTUS Customer Case Study
Visit: www.ilantus.com
Email: sales@ilantus.com
Call: 866-400-0402
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