1. Water is Life
The Benefits of Enterprise Resource
Planning compared to traditional
functional system

2. Why ERP?
A packaged business software systems that allows a
company to
Automate and integrate its business processes
Share common data and practices across entire
enterprise
Produce and access information in a real time
environment.

3. Simplifies operational and
communication efficiency
Increases interaction across enterprise
Quicker response time for information
Improved customer interaction
Automated reporting system in real time
Water meter readings can be transmitted
remotely to the billing system (internet)

4. Integration of dissimilar processes
Aids employee productivity ( ex invoices from
manual and to automatic)
Aids decision making
Improves real time visibility and synchronization
Significant IT time and cost savings
Centralized database reduces the storage cost
Displays all relevant customers information on all
screens (ex. call centre agents)

5. Cost Reduction
Elimination of duplicate customers calls
Reduced complaints
Appointments on time
Providing accurate necessary details to engineers is based on
real time information
Prioritising engineers assignment to the sites
Reduction of operational and administration cost ( paperless,
less mistakes, reduction of staff)
Accurate, invoices and billing reporting system
saving money on delivery petrol consumption and paper usage
IT operational cost reduction

6. Carbon Emission Reduction
Moving from paper based system into electronic based
format
Presentation of customers bills electronically by email
Accessing customers accounts online
Positive impact on global environment
Makes faster delivery of bills and information saving
precious time to the company and customers

7. Electronic-based communications
Reduces the cost of billing
Reduces the number of days outstanding in collection
period
The number of bad debts
The amount of carbon emission
More options to pay bills by direct debit, instalments,
online etc
Customers satisfaction
Customer survey to improve customer services

8. Company’s growth and reputation
ERP thinks globally (a billing address can be in
different country while the customer resides in the
UK)
Customer service or billing department can be
procured to a different country
Aids in reaching OFWAT’s targets in reducing
carbon emission, less wasted water

9. Conclusion
By deploying sophisticated ERP system the
company will not only standardize the system,
reduce the cost, provide an excellent customer
satisfaction and have a competitive advantage
but will successfully tackle and overcome all
difficulties that prevents them from taking
their business to the more profitable,
customer orientated and higher regulated
business level.