Work Skills Occupations and Innovation 2010 Ser Inn Bman62052 4
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Fourthy seminar for Service Innovation module Bman62052 4
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Work Skills Occupations and Innovation 2010 Ser Inn Bman62052 4
- 1. Service Work – Skills, Professions, Occupations - and Innovation Barbara Jones & Ian Miles
- 4. Gender & Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – & often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
- 5. Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half – more than 2/3
- 6. More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
- 7. Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
- 8. Even More from EWCS 2005 SOME Service Sector work involves scope to learn and be creative
- 9. Summary: Features of Work across Different Sectors, Europe 2005
- 10. Features of Work across 4 Occupational Groups Europe 2005 – deviations from overall average for employees KIS work Own ideas New Things Complex Monotonous Unforeseen problems Use Internet Use computers Nonemployees
- 12. UK 2001 – basic skills -1.0 -0.5 0.0 0.5 1.0
- 13. UK 2001– Communication Skills, -0.5 0.0 0.5
- 14. UK 2001 – three skill sets -0.5 0.0 0.5
- 17. ISCO – international standard classification of occupations 1: legislators, senior officials & managers 2: professionals 3: technicians & associate professionals 4: clerks 5: service workers & shop & market sales workers 6: Skilled agricultural & fishery workers 7: craft & related trades workers 8: plant & machine operators & assemblers 9: elementary occupations 0: armed forces.
- 18. Occupations by Sector CEDEFOP data, ISCO categories across major sectors in EU
- 19. Service Workers – more IT, less machinery - EWCS
- 20. Working with nonemployees – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
- 21. Working with IT – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
- 22. Features of work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
- 23. Complex/ monotonous work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
- 24. Creativity/ learning at work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
- 25. Summary: Features of Work across Different Occupational Groups, Europe 2005
- 32. Over to Barbara!
Notas do Editor
- data, which confirm that KISA professions are engaged in the more complex, demanding, and knowledge-intensive forms of work. The CEDEFOP (2008) study suggests that these types of occupation will be become more prevalent in future years, as a result of structural change in the economy (growing importance of services) and in industries (growing importance of KISA work).