Service Innovation - Strategy and Policy

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seminar for MOSTI MSc. service innovation module, on polcy implications - and initiatives like SSME - of the novel features of service innovation.

Negócios Tecnologia

Service Innovation Policy (and beyond) Ian Miles [email_address] MOSTI service innovation seminar 9

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Major Industry “Buzz! ,[object Object],[object Object],http://www.sdlogic.net/

IBM - SSME At:; http://www-304.ibm.com/jct01005c/university/scholars/skills/ssme/index.html

Service Research and Innovation Initiative At:; http://forums.thesrii.org/srii

Industry impacts on policy ,[object Object],[object Object]

Example – NHS innovation http://www.institute.nhs.uk/

General arguments for innovation policy ,[object Object],[object Object],[object Object],[object Object]

Specific service innovation policy? ,[object Object],[object Object],[object Object]

Some reviews and explication of arguments: ,[object Object],[object Object],[object Object]

Policy Areas (Kuusisto, 2008) Supply-side, demand-side, bridging policies; source: http://www.servicesaustralia.org.au/pdfFilesResearch/TowardsHighPePolicy.pdf

R&D and services ,[object Object],[object Object],[object Object],[object Object]

Small print ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Other steers in definitions of employment: prof S&T, technicians…

Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base IoIR report to Council for Science and Technology June 2003 http://www.cst.gov.uk/cst/reports/files/knowledge-intensive-services/services-study.pdf

Sources of Information Most services less prone to use Universities, government Many services more prone to use private sources of inf – esp consultants.

Technical services - high levels of collaboration ,[object Object],[object Object],[object Object],[object Object],Collaboration

Interviews with KIS Firms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Human Resources ,[object Object],[object Object],[object Object]

Information, Expertise and Collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Supply Side ,[object Object],[object Object],[object Object],[object Object]

Overall ,[object Object],[object Object]

Policy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Interventions may promote change: ,[object Object],[object Object]

Many countries active: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Finland - TEKES euro100m over 5y;’ TEKES pays 50% Mainly B2B IPPS funded from this to explore policies

Changing Innovation Policy? Kuusisto 2008

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Service Innovation - Strategy and Policy

1. Service Innovation Policy (and beyond) Ian Miles [email_address] MOSTI service innovation seminar 9

4. and Service Engineering

5. IBM - SSME At:; http://www-304.ibm.com/jct01005c/university/scholars/skills/ssme/index.html

6. Service Research and Innovation Initiative At:; http://forums.thesrii.org/srii

8. Example – NHS innovation http://www.institute.nhs.uk/

10.

11.

12. Policy Rationales

13. Policy Areas (Kuusisto, 2008) Supply-side, demand-side, bridging policies; source: http://www.servicesaustralia.org.au/pdfFilesResearch/TowardsHighPePolicy.pdf

14.

15. The Official UK R&D Survey

16.

17. Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base IoIR report to Council for Science and Technology June 2003 http://www.cst.gov.uk/cst/reports/files/knowledge-intensive-services/services-study.pdf

18. Sources of Information Most services less prone to use Universities, government Many services more prone to use private sources of inf – esp consultants.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30. Finland - TEKES euro100m over 5y;’ TEKES pays 50% Mainly B2B IPPS funded from this to explore policies