Seminar for MOSTI service innovation series, on public services

1. Service Innovation Course Innovation in public services IAN MILES [email_address] MIoIR, University of Manchester

5. Drawing on http://www.step.no and also other MIoIR work

10. NACE services sectors 42 Mainly public services, but much variation 100 Total services 0.1 Extra-territorial organisations and bodies Q 1.6 Private households with employed persons P 7.0 Other community, social and personal service activities O 14.3 Health and social work N 10.0 Education M 11.4 Public administration, defence; compulsory Social Security L 13.0 Real estate, renting and business activities K 5.1 Financial intermediation J 9.2 Transport, storage, communication I 6.0 Hotels and restaurants H 22.2 Wholesale and retail trade G % NACE groups EU employment, 2000

11. NACE – public services 42 Non-market services: public administration and defence, health, education , community services, etc. However, the non-market sections contain several activities, which are market activities (e.g. driving schools, cinema, hairdressing, or health services supplied through the market). The market sections are also liable to contain some non-market activities. (Official statisticians mention, for instance, e.g. central banking – but there are “service activities ancilliary to…” most sectors! And broadcasting and certain other important activities…). Mainly public services, but much variation 100 Total services 0.1 Extra-territorial organisations and bodies Q 1.6 Private households with employed persons P 7.0 Other community, social and personal service activities O 14.3 Health and social work N 10.0 Education M 11.4 Public administration, defence; compulsory Social Security L 13.0 Real estate, renting and business activities K 5.1 Financial intermediation J 9.2 Transport, storage, communication I 6.0 Hotels and restaurants H 22.2 Wholesale and retail trade G NACE groups

17. “ Challenge? What challenge?” 2 Research Challenges α Underresearched – like services innovation, of which it is part – unclear how far concepts and instruments will work – though we can expect many points of convergence (from life cycles to product champions, complementary assets to radical innovations). β Search for commonalities, specificities or both – assimilationist / demarcationist / synthesist γ Units of analysis, problems of large systems, compounded by problems of access and politicisation of issues.

20. Earl’s Canadian Comparisons Earl, L. (2004) An historical comparison of technological change, 1998-2000 and 2000-2002, in the private and public sectors Ottawa: Statistics Canada (also see Earl 2002)

22. IT project failures Government IT projects July 2003 Report 200 http://www.parliament.uk/post/pr200.pdf “ • Difficulties with IT delivery occur in both the public and private sectors. However, the public sector has specific issues to address, including long procurement timescales, high publicity, the need for accountability and the political environment. • There are some factors which can lead to particular problems with IT, such as rapidly changing technology, difficulties in defining requirements and high complexity. • Much government IT is now delivered by external suppliers, so government needs to be an intelligent client. Departments require a range of skills to scrutinise bids, keep up to date with technology, be realistic about what systems are likely to deliver, understand commercial drivers and actively manage suppliers. • Breaking projects down into smaller parts increases the chances of success and makes contingency planning easier, but requires considerable time and effort. • It is important to include the final users in project development and provide time and resources for training.”

29. Policy for innovation?

30. “ Public Sector Modernisation”

34. End of presentation