By Todd Lavieri. ISG’s 2015 Americas SIC agenda is packed with informative, interactive sessions and plenty of opportunities for networking. We’ll set the pace with a lively discussion about how clients and service providers can ask new questions and take advantage of new opportunities.

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Welcome

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Welcome to the SIC!
TODAY
o Market Update with Partner Harvey Gluckman
o Workshops:
§ Advisor relationship programs
§ Client satisfaction Benchmarking
§ X-as-a-Service Changing the Sourcing World
§ ITIL and Service Integration
§ Global Business Services
o Drinks and Topgolf!

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Welcome to the SIC!
TOMORROW
o Keynotes:
§ Martin Ford, author Rise of the Robots:Technology and the Threat of a Jobless Future
§ Bill McNee of Saugatuck Technology, an ISG business
o Workshops:
§ Trends in Commercial Contracting
§ IT & engineering
§ Emerging Tech for Insurers
§ Governance Services Table Stakes
§ Cloud Brokerage
§ Impact of DevOps in Sourced Services
o Squawk Panel
o Reception

4. © 2015 Information Services Group, Inc. All Rights Reserved.
Todd
Lavieri,
President
Americas,
Australia
&
New
Zealand
Innovate to Win and Thrive
Creating the Future in a Changing World

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The trouble with predictions
1
“There is no reason anyone would
want a computer in their home.”
— Ken Olson,president,chairman and
founder of Digital Equipment Corp.
4
“No chance space satellites will be
used to provide better phone,
telegraph,TV, or radio service in
the US.” — T.Craven,FCC
“We will never make a 32 bit
operating system.”— Bill Gates2
5
“Guitar groups are on their way
out.” — A Decca Records executive prediction after
listening to The Beatles play 10 songs on NewYear's
Day,1962,and dismissed them.
3 “We’ll get rid of spam in two
years’ time” — Bill Gates (2004)
6
“Nuclear-powered vacuum cleaners
will probably be a reality within 10
years.” — Alex Lewyt,President of the Lewyt
Vacuum Cleaner Company,1955
7 …. and my favorite….
“It’s hard to make predictions,especially about the future.” –Yogi Berra

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The Great
Horse Manure
Crisis
of 1894
1894 1944

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What happened?
How did . . . miss iPod
. . . miss CoffeeHow did
. . . miss GoogleHow did

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. . . miss Google?
. . . miss Watson?
. . . miss Facebook?
How did
How did
Everyone who attended college after 1999
How did

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Extrapolations
reinforced
by silos...

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Forget the BIG predictions.
What about today’s papers?
Imagine
reading
these
only
5
years
ago!
As
President,
Trump
will . . .
Bitcoin &
Blockchain
raise over
$200M
Uber
valued at
$40B
(started
2009)
Oil to
hit $25
a barrel
Horse
manure in
NYC still
a problem

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Things
only
a human
can do.
(with thanks to Ray Kurzweil, 1999)

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Only a
human
musician can
compose in
the style of
Bach Only
humans can
drive cars
Only a
human can
diagnose a
software
program
Only
humans can
understand
continuous
speech
Only
a human
can play
baseball
Only
people
have
common
sense
Only
humans can
recognize
faces
Things
only
a human
can do.

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Predictions for the next 10 years
1
“Russia will collapse. Germany will
have a severe economic reversal.”
— Stratfor,a private intelligence and strategy firm.
4
“Jarvis is here.” — Dr.Michio Kaku,professor
of theoretical physics,City University of NY
“$1,000 human brain.”— Peter Diamandis
2
5
“3D printers will print low-cost
clothing…and human organs….and
we will create avatars of people who
have passed away.” — Dr.Ray Kurzweil,
Director of Engineering,Google
3
“We will have Perfect Knowledge.”
— Peter Diamandis
6
“Massive Internet of Everything. A trillion
sensors, 8 billion hyper-connected people.
Total transformation of healthcare. — Dr.
James Canton,CEO of the Institute of Global Futures
7 “Self-driving cars will be ubiquitous.”
— Many
"The future ain’t what it used to be.” —Yogi Berra

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What do clients want today?
o Automation without pain
o Solutions for everything
o Better, cheaper, faster, easier
o Predictability – see around corners
o Security that is really secure
o Cloud enablement
o Insights that change everything
More
importantly,
what do
clients want
tomorrow?

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Manage better, or redefine and reinvent
what we do?
“How do you predict the future?
Don’t extrapolate!
Both
You create it.”
Ask the right questions.
– Abraham Lincoln

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16
The future together…
o The most dynamic element of a services business is that we are only ONE
step removed from our clients.
o We have the power and the permission to innovate and create. It is expected!
o Our goal together is to bring the finest professionals, search for innovation &
insight, and deliver the best results for our clients.
We look forward to delivering value
with each of you – and creating the future.

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Thank you for your partnership.

18. www.isg-one.com
imagine your future™
let’s
connect…