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Heli-Expo 2013
     Safety Challenge



The Reality of Aeronautical Knowledge:
The Analysis of Accident Reports Against
 What Aircrews are Supposed to Know
Introduction
Faculty with Embry-Riddle Aeronautical University
Discipline Chair, Helicopter Operations and Safety
Associate Program Chair, Transportation
IHST Affiliations
   IHST, JHIMDAT
   IHST, JHSIT, Training Committee
   IHST, JHSIT, SMS Committee
Course Description
Best suited to accident prevention, this
presentation is a combination of practical
knowledge beyond the Helicopter Flying Handbook
and research of the IHST’s Analysis Team. This in-
depth look at aeronautical knowledge, decision-
making, and understanding limitations is ideal for
all experience levels. This presentation evolved
from extensive research into the industry
publication
Objectives
Perspective
  Gain a higher level of operational/safety
  awareness as related to their functions within a
  company.
  Review accident information through the eyes
  of aeronautical knowledge
  Develop an acute awareness of perspective and
  how to use it
References

Burgess, S. (2012). The reality of aeronautical knowledge: The analysis
       of accident reports against what aircrews are supposed to
       know. Joint Helicopter Measurement and Data Analysis
       Team, International Helicopter Safety Team. Retrieved from
       http:// www.ihst.org

Compendiums I & II

International Helicopter Safety Team, (2011). IHST reports: US JHSAT
        compendium report – Volume I. Retrieved from http://
        www.ihst.org

International Helicopter Safety Team, (2011). IHST reports: US JHSAT
        compendium report – Volume II. Retrieved from http://
Agenda
Introduction and discussion of research

Beyond the Helicopter Flying Handbook

Discussion of Accidents by Occurrence Category

Conclusion

Discussion and Collaboration
Where do we come from?




             What is our cultural
                   background?
What Provides Perspective?
Training usually follows a set standard
We learn the minimums or just beyond
  We discuss an Auto
  We are demonstrated an Auto
  Then we practice an Auto

Do we add value to the training?
(Not thru abrupt maneuvers though)

Do we take perspective far enough?
Perspective
Perspective
Perspective
Why Do This?
Accidents happening in our industry seem to be occurring
more in specific areas
   Small companies (<3 ships)
   Single Owner Operators

Young/new Instructors in schools may end up in this
population

The population is hard to communicate with

Research is coming
Adjunct to Perspective
Critical Thinking.
   Apply knowledge at the synthesis level to define and solve
   problems within professional and personal environments.
   As an integral component of problem solving and decision-
   making, this combination of skills allows one to form
   contentions, conclusions and recommendations.
   This skill combines all of the following tasks;
   analysis, evaluation, conceptualizing, application, solutions,
   recommendation, synthesis, researching, observation, exper
   ience, reflection, reasoning, communication.
Reality is Perspective
The Reality of Aeronautical Knowledge: The Analysis of
Accident Reports Against What Aircrews are Supposed to
Know

Supplements to the HFH are necessary

Doctrine, techniques and procedures need perspective

Inclusion of actual NTSB accident reports offer a realistic
viewpoint and association to the environment in which we
operate the helicopter. These are real events, which
happened to real people.
Perspective is Safety
(Answer these Questions Strictly from your Perspective
       And not your Companies perspective)

Do you associate a flight operation with safety?

How integral is safety TO your operational environment?

How do you see the industry promoting safety?

How overt is safety in your environment?

Was safety perspective always present in your career?
Statistics as Perspective
In the U.S. JHSAT analysis, their three year assessment of
523 accident events identify that 16% produced a fatality.

Over half (51%) of these accidents did not produce an injury.




  What does this say about our industry?
  Where do these fatalities come from?
  What is our weakest link?
Statistics as Perspective
Accident Occurrences like Loss of Control was identified
with 41% of the accidents.

Loss of Control can occur at various times during a flight, so
it was important to further express a category ‘Phases of
Flight’ with sub-categories such as;
   Landing (108 accidents/ 4 fatal accidents)
   Enroute (102 accidents/34 fatal accidents).
Statistics as Perspective
Highest % of accidents came from the (personal/private)
industry category
   97 out of the 523 total accidents (18.5%).

Instructional/Training (Dual) incurred the highest
percentage of accidents (14%, or 73 accidents) for “Activity”
classification.

Positioning/Return to Base had 69 accidents (13%).
Statistics as Perspective
FAR Part 91 operations incurred 70% of the total accidents.

FAR Part 91 operations account for just over half of the
rotorcraft flight hours each year (amount of exposure).

FAR Part 91 ends up accounting for a higher percentage of
accidents compared to amount of exposure partly because
the Personal/Private and Instructional/Training industries
have such a high percentage of the accidents and both
operate Part 91.
Statistics as Perspective
Most of the accidents occurred in good weather during the
day

Over half of the pilots (246 of 523) totaled over 2,000 flight
hours

PIC time was less than 500 hours (for almost the same
population).
What has the Industry/IHST/HAI
recently done with perspective?
 Flyers, Fact Sheets, Essays, Presentations

 Posting research

 Training worksheets

 IHST and HAI working groups and committees

 Training and education

 Publications

 etc
Applied Reality
Reality text : Part II Beyond the
               HFH
Applied Perspective
Reality text takes knowledge and compares to real
accidents.

Accidents were reviewed to determine best examples of
cause and effect

Extension of HFH discussion concurrent with IHST accident
occurrence categories
Extending the Discussion
Intent to extend discussion on specific areas of the HFH to
IHST accident data analysis

18 topics are expanded
   Standard issues like mast bumping or SWP/VRS
   Multifaceted issues like Situational Awareness and ADM
   Complex issues like Low Level Flight dealing with
   WX/PWR/Visibility/Obstacles/Distractions
Applied Reality
   Reality text : Part III Accident
Analysis teamed with NTSB Reports
Synthesis
Snapshots of high volume accidents by occurrence category
  Explain
  Introduce
  Define
  Identify problem

Accident Narratives



Lets have a look ……..
3. Standard Problem Statement. The most common Loss of Control problem came from
      Performance management. Within this occurrence it is clear that the pilot decision-making was
      a problem. Additionally, there appears to be a significant amount of information missing to
      pinpoint specific performance management issues. Accident reporting vs. engine monitoring
      equipment contributed to this lack of solid causal factors and the industry is engaged in
      improving this situation. What the reader can take away from the following charts is how at
      each level, loss of control predominantly occurs from a human factors point of view. In most
      cases the underlying cause was the failure to perform specific procedures, execute a proper
      decision, communicate, or adequately plan.


        Performance Management (Loss of Control) (present in in 79 out of 523 accidents)

SPS Level 1          SPS Level 2                    SPS Level 3
Pilot Judgment &     Procedure Implementation       Inappropriate Energy/power management
Actions
Pilot Judgment &     Procedure Implementation       Pilot control/handling deficiencies
Actions
Pilot Judgment &     Landing Procedures             Autorotation – Practice
Actions
Pilot Judgment &     Human Factors - Pilot's        Disregarded cues that should have led to
Actions              Decision                       termination of current course of action or
                                                    maneuver
Pilot Judgment &     Crew Resource Management       Inadequate and untimely CFI action to correct
Actions                                             student action



         Dynamic Rollover (Loss of Control) (present in in 31 out of 523 accidents)
SPS Level 1           SPS Level 2                      SPS Level 3
Pilot Judgment &      Procedure Implementation         Improper recognition and response to dynamic
Actions                                                rollover
Pilot Judgment &      Procedure Implementation         Pilot control/handling deficiencies
Actions
Pilot Judgment &      Crew Resource Management Inadequate and untimely CFI action to correct
Actions                                                student action
Pilot Judgment &      Landing Procedures               Selection of inappropriate landing site
Actions




                                                                                                      27
Exceeding Operating Limits (Loss of Control) (present in 27 out of 523 accidents)
                                                                                                                      For Loss of Control in general, the Top 3 IRs for training were: Training emphasis for maintaining
SPS Level 1           SPS Level 2                      SPS Level 3
                                                                                                                      awareness of cues critical to safe flight, Enhanced Aircraft Performance & Limitations Training,
Pilot Judgment &      Human Factors - Pilot's          Disregarded cues that should have led to
Actions               Decision                         termination of current course of action or                     and Inflight Power/Energy Management Training.
                                                       maneuver
Ground Duties         Mission/Flight Planning          Inadequate consideration of aircraft                           For Loss of Control in general, the Top 3 IRs for Safety Management were: Personal Risk
                                                       performance                                                    Management Program (IMSAFE), Use Operational Risk Management Program (Preflight),
Ground Duties         Mission/Flight Planning          Inadequate consideration of aircraft operational               Establish/Improve Company Risk Management Program.
                                                       limits
Pilot Judgment &      Procedure Implementation         Pilot control/handling deficiencies                             Often times young pilots are attuned to what their aircraft control requirements are in the
Actions                                                                                                               cockpit and what directly relates to those tasks such as CRM. This mentality is sometimes
Pilot Situational     External Environment             Lack of knowledge of aircraft's aerodynamic                    carried forward as the pilot graduates to instructor, and perhaps more so in these small
Awareness             Awareness                        state (envelope)                                               companies. It is important to integrate pilot training and education with environment that
                                                                                                                      includes a comprehensive management system for both operations and safety. This should
                                                                                                                      occur early in a pilot training program.
         Emergency Procedures (Loss of Control) (present in 23 out of 523 accidents)
SPS Level 1          SPS Level 2                     SPS Level 3                                                 5. Accident Narratives. Since we are reviewing several Loss of Control (LOC) areas, there will be
Maintenance          Performance of MX Duties        Failure to perform proper maintenance                          several narratives for each of the loss of control discussions above.
                                                     procedure
Pilot judgment &     Procedure Implementation        Pilot control/handling deficiencies                      National Transportation Safety Board NTSB ID:                                Aircraft Registration Number:
actions                                                                                                                                                 Occurrence Date:                   Most Critical Injury: None
                                                                                                              FACTUAL REPORT AVIATION
Ground Duties        Aircraft Preflight              Performance of Aircraft Preflight procedures
                                                                                                                                                        Occurrence Type: Accident          LOC - Performance Management
                                                     inadequate
                                                                                                              Airport Proximity: Off Airport/Airstrip       Distance From Landing Facility:
                                                                                                              Accident Information Summary-
         Loss Of Tail Rotor Effectiveness (Loss of Control) (present in 23 out of 523 accidents)              A helicopter was destroyed following a loss of tailrotor effectiveness landing. The flight was conducted under the
                                                                                                              provisions of 14 CFR Part 135 and was on a visual flight rules flight plan. Visual meteorological conditions prevailed at
SPS Level 1             SPS Level 2                     SPS Level 3                                           the time of the accident. The pilot reported minor injuries to himself and one passenger. There were a total of four
Pilot judgment &        Procedure Implementation        Inadequate response to Loss of tail rotor             occupants including the pilot.
actions                                                 effectiveness                                         After losing tail rotor effectiveness, the pilot was able to land the helicopter in a field amongst pine trees. The main
Pilot judgment &        Human Factors - Pilot's         Disregarded cues that should have led to              rotor stuck the trees and the helicopter rolled over on its right side. A fire erupted and the helicopter was consumed.
                                                                                                              The occupants had exited the aircraft prior to the fire.
actions                 Decision                        termination of current course of action or            In a written statement, the pilot said that, as he approached the landing area, the helicopter was, "...about 250 pounds
                                                        maneuver                                              below maximum gross weight of 3,200 pounds." The pilot stated that, while on approach to land, he noticed a tree that
Safety                  Flight Procedure Training       Inadequate avoidance, recognition and recovery        he had not seen before and decided to abort the landing. He said he, "...began a power pull to 100 percent torque and a
Management                                              training: Loss of Tail Rotor Effectiveness (LTE)      transition to forward flight. The helicopter immediately began a rapidly accelerating yaw to the right. I applied
                                                                                                              maximum left pedal to halt the yaw, which was ineffectual." The pilot stated that, when he was clear of obstacles, he
                                                                                                              attempted to regain control. He said that, at that point, he, "...believed [he] still had a functioning tail rotor, but that it
                                                                                                              may have entered a 'loss of tail rotor effectiveness' state and need only be regained." The pilot also stated that, "the
   4. Intervention Recommendation. Training and Safety Management were the two primary                        'low rotor RPM' warning light and horn began to come on with each pull of the collective..."
      recommendations for intervention for loss of control accidents. This is followed by specifically
                                                                                                              The National Transportation Safety Board determines the probable cause(s) of this accident as follows.
      suggesting training it by topic of aeronautical knowledge relating to piloting skills, airframe         The pilot's failure to attain translational lift following an aborted landing and the loss of tail rotor effectiveness
      knowledge, and specific information regarding typical flight operations and missions. All               encountered by the pilot. Factors to the accident were the low rotor rpm and the trees.
      recommendations center on the integration of safety and operations management.




                                                                                                         28                                                                                                                                     29
National Transportation Safety Board NTSB ID:                             Aircraft Registration Number:                            National Transportation Safety Board NTSB ID:                              Aircraft Registration Number:

FACTUAL REPORT AVIATION                   Occurrence Date:                Most Critical Injury: None                               FACTUAL REPORT AVIATION                   Occurrence Date:                 Most Critical Injury: None

                                          Occurrence Type: Accident       LOC - Dynamic Rollover                                                                             Occurrence Type: Accident        LOC - Emergency Procedures

Airport Proximity: Off Airport/Airstrip      Distance From Landing Facility:                                                       Airport Proximity: Off Airport/Airstrip      Distance From Landing Facility:

Accident Information Summary-                                                                                                      Accident Information Summary-
The pilot of the med-vac helicopter reported that, during liftoff at the remote site, he encountered a loss of visual              Two commercial helicopter pilots, both certificated helicopter instructors, were in a turbine-powered helicopter
reference due to a "brown out" condition created by blowing dust at 3 feet AGL. He then attempted to land the                      practicing autorotations with a power recovery prior to touchdown. The flying pilot inadvertently activated the flight
                                                                                                                                   stop augmented fuel flow switch during a power recovery, and overspeed the engine and main rotor. The other pilot
helicopter without any visual reference; however, the right skid contacted the ground first. A rolling motion to the left
                                                                                                                                   joined him on the controls, and increased collective to reduce rotor rpm.          The helicopter climbed abruptly to
was created and, after the left skid contacted the ground, a dynamic rollover ensued. The helicopter came to rest on its
                                                                                                                                   about 60 feet above the ground, where the tail rotor drive shaft separated. The engine subsequently lost power, and an
left side.
                                                                                                                                   autorotation was accomplished. Investigation disclosed that the engine and main rotor system had been exposed to
                                                                                                                                   significant overspeed conditions, resulting in a catastrophic failure of the turbine engine, and the tail rotor drive shaft
The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's
                                                                                                                                   coupling.         The flight stop switch on the collective has no protective guard, and can be readily engaged, allowing
selection of an unsuitable landing site, which caused "brown-out" conditions during departure liftoff and resulted in loss         the engine to enter the augmented fuel flow regime and, under certain conditions, causing the engine to overspeed.
of control of the helicopter.                                                                                                      The switch has a history of inadvertent activation, and resultant engine overspeed events.

                                                                                                                                   The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's
                                                                                                                                   inadvertent activation of the collective flight stop/emergency fuel augmentation switch, which resulted in engine and
                                                                                                                                   main rotor overspeeds, thereby precipitating failures of the tail rotor drive shaft coupling and power turbine blades. A
                                                                                                                                   factor associated with the accident was the manufacturer's inadequate design of the flight stop switch, which has
National Transportation Safety Board NTSB ID:                             Aircraft Registration Number:                            insufficient safeguards to preclude inadvertent activation.

FACTUAL REPORT AVIATION                   Occurrence Date:                Most Critical Injury: FATAL

                                          Occurrence Type: Accident       LOC - Exceeding Operating Limits                         National Transportation Safety Board NTSB ID:                              Aircraft Registration Number:
Airport Proximity: Off Airport/Airstrip      Distance From Landing Facility:                                                       FACTUAL REPORT AVIATION                   Occurrence Date:                 Most Critical Injury: None
Accident Information Summary-                                                                                                                                                Occurrence Type: Accident        LOC - Emergency Procedures
The pilot was assigned to fly for a geophysical seismic team in rugged high desert conditions (elevation 5,366 feet). On
his second day of flying, he was requested, by one of the team members, to "fly a little easier; less aggressively." On his        Airport Proximity: Off Airport/Airstrip      Distance From Landing Facility:
third day of flying, he was assigned to pick up five team members and their equipment. Once airborne (density altitude             Accident Information Summary-
was 8,908 feet), he had been briefed that he would receive GPS team distribution coordinates; instead, he was                      After the patient was placed aboard the helicopter, the pilot started the engines and performed a hover check. He then
instructed to land and hold for a period of time. A witness observed the helicopter fly eastbound, and then make a 45 to           moved the helicopter forward to gain airspeed and initiated a climb to cruise altitude. After reaching an altitude of
60 degree bank turn [180 degrees] back to the west. The witness then saw the helicopter turn southbound, lower its                 about 100 feet, the main rotor rpm light and audio warning system activated, and the number 2 engine N1 rpm and
nose down almost vertically, and then reduce its nose low pitch to approximately 45 degrees as it disappeared from                 torque began to decay. The pilot attempted to regain normal engine parameters, but was unable to regain engine rpm.
sight. Post accident examination of the engine revealed that the manual throttle pointer on the fuel control was in the            The pilot maneuvered to avoid several light poles as he attempted to land in a parking lot. By this time, main rotor rpm
emergency position. The first and second stage turbine wheels were found with their blades 50 to 70 percent melted,                had bled off sufficiently to prevent the hydraulic pumps from pressurizing the hydraulic system, and all flight controls
indicating an engine that functioned for a time at a temperature level well above its limits.                                      locked is a slight right-banked attitude. This prevented the helicopter from reaching the parking lot. The helicopter
                                                                                                                                   impacted a construction area in a right bank, nose down attitude. An on-site and later follow-up investigation by FAA
The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's loss            and Rolls-Royce investigators revealed a B-nut on the Pc line connecting the power turbine governor (PTGOV) to the
of aircraft control due to abrupt flight maneuvering. Contributing factors were the high density altitude weather                  fuel control unit (FCU) had become loose at the T-fitting end. It was partially torqued and could be moved with the
condition, the total loss of engine power due to the pilot manually introducing excessive fuel into the engine and over            fingers. The female end was threaded onto the male end three-quarters of a turn. There was no cross-threading. The
temping the turbine section, and the lack of suitable terrain for the ensuing autorotation.                                        torque stripe was broken. According to Rolls-Royce Allison, "This line serves a critical function to the engine control
                                                                                                                                   system and when leakage occurs will cause the engine to roll back to an idle or near idle condition."

                                                                                                                                   The NTSB determines the probable cause(s) of this accident as follows. A loose B-nut on the PC line connecting the
                                                                                                                                   power turbine governor (PTGOV) to the fuel control unit (FCU) that created a leak and caused the engine to roll back to
                                                                                                                                   an idle condition, causing a low hydraulic system pressure and subsequent control lock. A contributing factor was the
                                                                                                                                   unsuitable terrain (construction area) on which to make a forced landing.




                                                                                                                              32                                                                                                                                 34
Application
Is there validity to lending perspective between safety and
aeronautical knowledge?
Could such perspective help reduce accident rates?
Cooper’s Essay on Principles
   Alertness
   Decisiveness
   Speed
   Coolness
   Ruthlessness
   Surprise
Application
Is there validity to lending perspective between safety and
aeronautical knowledge?
Could such perspective help reduce accident rates?
Cooper’s Essay on Principles
   Alertness
   Decisiveness
   Speed
   Coolness
   Ruthlessness
   Surprise
Perspective, Application,
     and Analysis
    A New Angle of Attack!

          Research
Questions for Research
What brought us here and what is the problem or issue?

Where in the industry are the accidents happening?

Who/what is the “problem child”?

What is a solution?



Safety Management
Tackle the Problems
What is the influence of Safety Management on the small
helicopter entity?
Need for Research
The Reality of Aeronautical Knowledge as it pertains to
flight operation is simple;
   The pilot, aircrew, maintainer, operations, support
   personnel, and passengers all play a part in ensuring safe
   flight operations.

When this is not done as set forth in aeronautical
knowledge documentation, and previous training then risk
elevates, aircraft are destroyed, and potential exists for
people to die.
Theory
If we can prove the benefit of an SMS in a small helicopter
entity, they will adopt some form of SMS and thereby
significantly reduce accident rates.
Hypothesis
Integration of SMS in the small helicopter entity will show a
significant reduction of accident rates in the industry and
thereby businesses are more productive and efficient.
Related Research
Chen, C-F., Chen, S-C (2012)

Buckner (2013)

McNeely, S. C. (2012)

Soukeras, D. V. (2009)
Goal
Add to the body of knowledge

Show cause for application of safety measures

Prove that action is profitable
Questions


Scott Burgess
scott.burgess@erau.edu
Skype: scott.burgess308
940-232-1179

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The Reality of Aeronautical Knowledge

  • 1. Heli-Expo 2013 Safety Challenge The Reality of Aeronautical Knowledge: The Analysis of Accident Reports Against What Aircrews are Supposed to Know
  • 2. Introduction Faculty with Embry-Riddle Aeronautical University Discipline Chair, Helicopter Operations and Safety Associate Program Chair, Transportation IHST Affiliations IHST, JHIMDAT IHST, JHSIT, Training Committee IHST, JHSIT, SMS Committee
  • 3. Course Description Best suited to accident prevention, this presentation is a combination of practical knowledge beyond the Helicopter Flying Handbook and research of the IHST’s Analysis Team. This in- depth look at aeronautical knowledge, decision- making, and understanding limitations is ideal for all experience levels. This presentation evolved from extensive research into the industry publication
  • 4. Objectives Perspective Gain a higher level of operational/safety awareness as related to their functions within a company. Review accident information through the eyes of aeronautical knowledge Develop an acute awareness of perspective and how to use it
  • 5. References Burgess, S. (2012). The reality of aeronautical knowledge: The analysis of accident reports against what aircrews are supposed to know. Joint Helicopter Measurement and Data Analysis Team, International Helicopter Safety Team. Retrieved from http:// www.ihst.org Compendiums I & II International Helicopter Safety Team, (2011). IHST reports: US JHSAT compendium report – Volume I. Retrieved from http:// www.ihst.org International Helicopter Safety Team, (2011). IHST reports: US JHSAT compendium report – Volume II. Retrieved from http://
  • 6. Agenda Introduction and discussion of research Beyond the Helicopter Flying Handbook Discussion of Accidents by Occurrence Category Conclusion Discussion and Collaboration
  • 7. Where do we come from? What is our cultural background?
  • 8. What Provides Perspective? Training usually follows a set standard We learn the minimums or just beyond We discuss an Auto We are demonstrated an Auto Then we practice an Auto Do we add value to the training? (Not thru abrupt maneuvers though) Do we take perspective far enough?
  • 12. Why Do This? Accidents happening in our industry seem to be occurring more in specific areas Small companies (<3 ships) Single Owner Operators Young/new Instructors in schools may end up in this population The population is hard to communicate with Research is coming
  • 13. Adjunct to Perspective Critical Thinking. Apply knowledge at the synthesis level to define and solve problems within professional and personal environments. As an integral component of problem solving and decision- making, this combination of skills allows one to form contentions, conclusions and recommendations. This skill combines all of the following tasks; analysis, evaluation, conceptualizing, application, solutions, recommendation, synthesis, researching, observation, exper ience, reflection, reasoning, communication.
  • 14. Reality is Perspective The Reality of Aeronautical Knowledge: The Analysis of Accident Reports Against What Aircrews are Supposed to Know Supplements to the HFH are necessary Doctrine, techniques and procedures need perspective Inclusion of actual NTSB accident reports offer a realistic viewpoint and association to the environment in which we operate the helicopter. These are real events, which happened to real people.
  • 15. Perspective is Safety (Answer these Questions Strictly from your Perspective And not your Companies perspective) Do you associate a flight operation with safety? How integral is safety TO your operational environment? How do you see the industry promoting safety? How overt is safety in your environment? Was safety perspective always present in your career?
  • 16. Statistics as Perspective In the U.S. JHSAT analysis, their three year assessment of 523 accident events identify that 16% produced a fatality. Over half (51%) of these accidents did not produce an injury. What does this say about our industry? Where do these fatalities come from? What is our weakest link?
  • 17. Statistics as Perspective Accident Occurrences like Loss of Control was identified with 41% of the accidents. Loss of Control can occur at various times during a flight, so it was important to further express a category ‘Phases of Flight’ with sub-categories such as; Landing (108 accidents/ 4 fatal accidents) Enroute (102 accidents/34 fatal accidents).
  • 18. Statistics as Perspective Highest % of accidents came from the (personal/private) industry category 97 out of the 523 total accidents (18.5%). Instructional/Training (Dual) incurred the highest percentage of accidents (14%, or 73 accidents) for “Activity” classification. Positioning/Return to Base had 69 accidents (13%).
  • 19. Statistics as Perspective FAR Part 91 operations incurred 70% of the total accidents. FAR Part 91 operations account for just over half of the rotorcraft flight hours each year (amount of exposure). FAR Part 91 ends up accounting for a higher percentage of accidents compared to amount of exposure partly because the Personal/Private and Instructional/Training industries have such a high percentage of the accidents and both operate Part 91.
  • 20. Statistics as Perspective Most of the accidents occurred in good weather during the day Over half of the pilots (246 of 523) totaled over 2,000 flight hours PIC time was less than 500 hours (for almost the same population).
  • 21. What has the Industry/IHST/HAI recently done with perspective? Flyers, Fact Sheets, Essays, Presentations Posting research Training worksheets IHST and HAI working groups and committees Training and education Publications etc
  • 22. Applied Reality Reality text : Part II Beyond the HFH
  • 23. Applied Perspective Reality text takes knowledge and compares to real accidents. Accidents were reviewed to determine best examples of cause and effect Extension of HFH discussion concurrent with IHST accident occurrence categories
  • 24. Extending the Discussion Intent to extend discussion on specific areas of the HFH to IHST accident data analysis 18 topics are expanded Standard issues like mast bumping or SWP/VRS Multifaceted issues like Situational Awareness and ADM Complex issues like Low Level Flight dealing with WX/PWR/Visibility/Obstacles/Distractions
  • 25. Applied Reality Reality text : Part III Accident Analysis teamed with NTSB Reports
  • 26. Synthesis Snapshots of high volume accidents by occurrence category Explain Introduce Define Identify problem Accident Narratives Lets have a look ……..
  • 27. 3. Standard Problem Statement. The most common Loss of Control problem came from Performance management. Within this occurrence it is clear that the pilot decision-making was a problem. Additionally, there appears to be a significant amount of information missing to pinpoint specific performance management issues. Accident reporting vs. engine monitoring equipment contributed to this lack of solid causal factors and the industry is engaged in improving this situation. What the reader can take away from the following charts is how at each level, loss of control predominantly occurs from a human factors point of view. In most cases the underlying cause was the failure to perform specific procedures, execute a proper decision, communicate, or adequately plan. Performance Management (Loss of Control) (present in in 79 out of 523 accidents) SPS Level 1 SPS Level 2 SPS Level 3 Pilot Judgment & Procedure Implementation Inappropriate Energy/power management Actions Pilot Judgment & Procedure Implementation Pilot control/handling deficiencies Actions Pilot Judgment & Landing Procedures Autorotation – Practice Actions Pilot Judgment & Human Factors - Pilot's Disregarded cues that should have led to Actions Decision termination of current course of action or maneuver Pilot Judgment & Crew Resource Management Inadequate and untimely CFI action to correct Actions student action Dynamic Rollover (Loss of Control) (present in in 31 out of 523 accidents) SPS Level 1 SPS Level 2 SPS Level 3 Pilot Judgment & Procedure Implementation Improper recognition and response to dynamic Actions rollover Pilot Judgment & Procedure Implementation Pilot control/handling deficiencies Actions Pilot Judgment & Crew Resource Management Inadequate and untimely CFI action to correct Actions student action Pilot Judgment & Landing Procedures Selection of inappropriate landing site Actions 27
  • 28. Exceeding Operating Limits (Loss of Control) (present in 27 out of 523 accidents) For Loss of Control in general, the Top 3 IRs for training were: Training emphasis for maintaining SPS Level 1 SPS Level 2 SPS Level 3 awareness of cues critical to safe flight, Enhanced Aircraft Performance & Limitations Training, Pilot Judgment & Human Factors - Pilot's Disregarded cues that should have led to Actions Decision termination of current course of action or and Inflight Power/Energy Management Training. maneuver Ground Duties Mission/Flight Planning Inadequate consideration of aircraft For Loss of Control in general, the Top 3 IRs for Safety Management were: Personal Risk performance Management Program (IMSAFE), Use Operational Risk Management Program (Preflight), Ground Duties Mission/Flight Planning Inadequate consideration of aircraft operational Establish/Improve Company Risk Management Program. limits Pilot Judgment & Procedure Implementation Pilot control/handling deficiencies Often times young pilots are attuned to what their aircraft control requirements are in the Actions cockpit and what directly relates to those tasks such as CRM. This mentality is sometimes Pilot Situational External Environment Lack of knowledge of aircraft's aerodynamic carried forward as the pilot graduates to instructor, and perhaps more so in these small Awareness Awareness state (envelope) companies. It is important to integrate pilot training and education with environment that includes a comprehensive management system for both operations and safety. This should occur early in a pilot training program. Emergency Procedures (Loss of Control) (present in 23 out of 523 accidents) SPS Level 1 SPS Level 2 SPS Level 3 5. Accident Narratives. Since we are reviewing several Loss of Control (LOC) areas, there will be Maintenance Performance of MX Duties Failure to perform proper maintenance several narratives for each of the loss of control discussions above. procedure Pilot judgment & Procedure Implementation Pilot control/handling deficiencies National Transportation Safety Board NTSB ID: Aircraft Registration Number: actions Occurrence Date: Most Critical Injury: None FACTUAL REPORT AVIATION Ground Duties Aircraft Preflight Performance of Aircraft Preflight procedures Occurrence Type: Accident LOC - Performance Management inadequate Airport Proximity: Off Airport/Airstrip Distance From Landing Facility: Accident Information Summary- Loss Of Tail Rotor Effectiveness (Loss of Control) (present in 23 out of 523 accidents) A helicopter was destroyed following a loss of tailrotor effectiveness landing. The flight was conducted under the provisions of 14 CFR Part 135 and was on a visual flight rules flight plan. Visual meteorological conditions prevailed at SPS Level 1 SPS Level 2 SPS Level 3 the time of the accident. The pilot reported minor injuries to himself and one passenger. There were a total of four Pilot judgment & Procedure Implementation Inadequate response to Loss of tail rotor occupants including the pilot. actions effectiveness After losing tail rotor effectiveness, the pilot was able to land the helicopter in a field amongst pine trees. The main Pilot judgment & Human Factors - Pilot's Disregarded cues that should have led to rotor stuck the trees and the helicopter rolled over on its right side. A fire erupted and the helicopter was consumed. The occupants had exited the aircraft prior to the fire. actions Decision termination of current course of action or In a written statement, the pilot said that, as he approached the landing area, the helicopter was, "...about 250 pounds maneuver below maximum gross weight of 3,200 pounds." The pilot stated that, while on approach to land, he noticed a tree that Safety Flight Procedure Training Inadequate avoidance, recognition and recovery he had not seen before and decided to abort the landing. He said he, "...began a power pull to 100 percent torque and a Management training: Loss of Tail Rotor Effectiveness (LTE) transition to forward flight. The helicopter immediately began a rapidly accelerating yaw to the right. I applied maximum left pedal to halt the yaw, which was ineffectual." The pilot stated that, when he was clear of obstacles, he attempted to regain control. He said that, at that point, he, "...believed [he] still had a functioning tail rotor, but that it may have entered a 'loss of tail rotor effectiveness' state and need only be regained." The pilot also stated that, "the 4. Intervention Recommendation. Training and Safety Management were the two primary 'low rotor RPM' warning light and horn began to come on with each pull of the collective..." recommendations for intervention for loss of control accidents. This is followed by specifically The National Transportation Safety Board determines the probable cause(s) of this accident as follows. suggesting training it by topic of aeronautical knowledge relating to piloting skills, airframe The pilot's failure to attain translational lift following an aborted landing and the loss of tail rotor effectiveness knowledge, and specific information regarding typical flight operations and missions. All encountered by the pilot. Factors to the accident were the low rotor rpm and the trees. recommendations center on the integration of safety and operations management. 28 29
  • 29. National Transportation Safety Board NTSB ID: Aircraft Registration Number: National Transportation Safety Board NTSB ID: Aircraft Registration Number: FACTUAL REPORT AVIATION Occurrence Date: Most Critical Injury: None FACTUAL REPORT AVIATION Occurrence Date: Most Critical Injury: None Occurrence Type: Accident LOC - Dynamic Rollover Occurrence Type: Accident LOC - Emergency Procedures Airport Proximity: Off Airport/Airstrip Distance From Landing Facility: Airport Proximity: Off Airport/Airstrip Distance From Landing Facility: Accident Information Summary- Accident Information Summary- The pilot of the med-vac helicopter reported that, during liftoff at the remote site, he encountered a loss of visual Two commercial helicopter pilots, both certificated helicopter instructors, were in a turbine-powered helicopter reference due to a "brown out" condition created by blowing dust at 3 feet AGL. He then attempted to land the practicing autorotations with a power recovery prior to touchdown. The flying pilot inadvertently activated the flight stop augmented fuel flow switch during a power recovery, and overspeed the engine and main rotor. The other pilot helicopter without any visual reference; however, the right skid contacted the ground first. A rolling motion to the left joined him on the controls, and increased collective to reduce rotor rpm. The helicopter climbed abruptly to was created and, after the left skid contacted the ground, a dynamic rollover ensued. The helicopter came to rest on its about 60 feet above the ground, where the tail rotor drive shaft separated. The engine subsequently lost power, and an left side. autorotation was accomplished. Investigation disclosed that the engine and main rotor system had been exposed to significant overspeed conditions, resulting in a catastrophic failure of the turbine engine, and the tail rotor drive shaft The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's coupling. The flight stop switch on the collective has no protective guard, and can be readily engaged, allowing selection of an unsuitable landing site, which caused "brown-out" conditions during departure liftoff and resulted in loss the engine to enter the augmented fuel flow regime and, under certain conditions, causing the engine to overspeed. of control of the helicopter. The switch has a history of inadvertent activation, and resultant engine overspeed events. The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's inadvertent activation of the collective flight stop/emergency fuel augmentation switch, which resulted in engine and main rotor overspeeds, thereby precipitating failures of the tail rotor drive shaft coupling and power turbine blades. A factor associated with the accident was the manufacturer's inadequate design of the flight stop switch, which has National Transportation Safety Board NTSB ID: Aircraft Registration Number: insufficient safeguards to preclude inadvertent activation. FACTUAL REPORT AVIATION Occurrence Date: Most Critical Injury: FATAL Occurrence Type: Accident LOC - Exceeding Operating Limits National Transportation Safety Board NTSB ID: Aircraft Registration Number: Airport Proximity: Off Airport/Airstrip Distance From Landing Facility: FACTUAL REPORT AVIATION Occurrence Date: Most Critical Injury: None Accident Information Summary- Occurrence Type: Accident LOC - Emergency Procedures The pilot was assigned to fly for a geophysical seismic team in rugged high desert conditions (elevation 5,366 feet). On his second day of flying, he was requested, by one of the team members, to "fly a little easier; less aggressively." On his Airport Proximity: Off Airport/Airstrip Distance From Landing Facility: third day of flying, he was assigned to pick up five team members and their equipment. Once airborne (density altitude Accident Information Summary- was 8,908 feet), he had been briefed that he would receive GPS team distribution coordinates; instead, he was After the patient was placed aboard the helicopter, the pilot started the engines and performed a hover check. He then instructed to land and hold for a period of time. A witness observed the helicopter fly eastbound, and then make a 45 to moved the helicopter forward to gain airspeed and initiated a climb to cruise altitude. After reaching an altitude of 60 degree bank turn [180 degrees] back to the west. The witness then saw the helicopter turn southbound, lower its about 100 feet, the main rotor rpm light and audio warning system activated, and the number 2 engine N1 rpm and nose down almost vertically, and then reduce its nose low pitch to approximately 45 degrees as it disappeared from torque began to decay. The pilot attempted to regain normal engine parameters, but was unable to regain engine rpm. sight. Post accident examination of the engine revealed that the manual throttle pointer on the fuel control was in the The pilot maneuvered to avoid several light poles as he attempted to land in a parking lot. By this time, main rotor rpm emergency position. The first and second stage turbine wheels were found with their blades 50 to 70 percent melted, had bled off sufficiently to prevent the hydraulic pumps from pressurizing the hydraulic system, and all flight controls indicating an engine that functioned for a time at a temperature level well above its limits. locked is a slight right-banked attitude. This prevented the helicopter from reaching the parking lot. The helicopter impacted a construction area in a right bank, nose down attitude. An on-site and later follow-up investigation by FAA The National Transportation Safety Board determines the probable cause(s) of this accident as follows. The pilot's loss and Rolls-Royce investigators revealed a B-nut on the Pc line connecting the power turbine governor (PTGOV) to the of aircraft control due to abrupt flight maneuvering. Contributing factors were the high density altitude weather fuel control unit (FCU) had become loose at the T-fitting end. It was partially torqued and could be moved with the condition, the total loss of engine power due to the pilot manually introducing excessive fuel into the engine and over fingers. The female end was threaded onto the male end three-quarters of a turn. There was no cross-threading. The temping the turbine section, and the lack of suitable terrain for the ensuing autorotation. torque stripe was broken. According to Rolls-Royce Allison, "This line serves a critical function to the engine control system and when leakage occurs will cause the engine to roll back to an idle or near idle condition." The NTSB determines the probable cause(s) of this accident as follows. A loose B-nut on the PC line connecting the power turbine governor (PTGOV) to the fuel control unit (FCU) that created a leak and caused the engine to roll back to an idle condition, causing a low hydraulic system pressure and subsequent control lock. A contributing factor was the unsuitable terrain (construction area) on which to make a forced landing. 32 34
  • 30. Application Is there validity to lending perspective between safety and aeronautical knowledge? Could such perspective help reduce accident rates? Cooper’s Essay on Principles Alertness Decisiveness Speed Coolness Ruthlessness Surprise
  • 31. Application Is there validity to lending perspective between safety and aeronautical knowledge? Could such perspective help reduce accident rates? Cooper’s Essay on Principles Alertness Decisiveness Speed Coolness Ruthlessness Surprise
  • 32. Perspective, Application, and Analysis A New Angle of Attack! Research
  • 33. Questions for Research What brought us here and what is the problem or issue? Where in the industry are the accidents happening? Who/what is the “problem child”? What is a solution? Safety Management
  • 34. Tackle the Problems What is the influence of Safety Management on the small helicopter entity?
  • 35. Need for Research The Reality of Aeronautical Knowledge as it pertains to flight operation is simple; The pilot, aircrew, maintainer, operations, support personnel, and passengers all play a part in ensuring safe flight operations. When this is not done as set forth in aeronautical knowledge documentation, and previous training then risk elevates, aircraft are destroyed, and potential exists for people to die.
  • 36. Theory If we can prove the benefit of an SMS in a small helicopter entity, they will adopt some form of SMS and thereby significantly reduce accident rates.
  • 37. Hypothesis Integration of SMS in the small helicopter entity will show a significant reduction of accident rates in the industry and thereby businesses are more productive and efficient.
  • 38. Related Research Chen, C-F., Chen, S-C (2012) Buckner (2013) McNeely, S. C. (2012) Soukeras, D. V. (2009)
  • 39. Goal Add to the body of knowledge Show cause for application of safety measures Prove that action is profitable

Notas do Editor

  1. Most of you have seen this course description on the Heli Expo website, and should be familiar with it I’m going to attempts to go a little bit beyond where we left off after flight training, not to get in the weeds with specific aeronautical knowledge but to give that knowledge a bit of critical thinking.
  2. Hopefully by the end of the session we will all take a little bit different View as to what we really consider before during and after we go out on a flight question to ask yourself right now is when I’m flying, do I actually consider the consequences of not tying my aeronautical knowledge to what is happening, when it happens?
  3. We all have a story that defines us in aviation.Years ago, I left Fort Rucker, ending up in Camp Stanley Korea on my first tour. Just after I arrived I had learned of a new process the Army had adopted where we had to assess the risk prior to our flight at the time we just mocked that we had a ton of paperwork for a one half hour flight just to strap a cobra on our back and scream around the countryside we often talked about complacency and how that would affect what we did in the cockpit we talked about crew management and how important it was to mix the experience levels we conducted frequent pilot briefings where instructors would put you on the spot in public, requiring you to spout off an emergency procedure from memory it seemed at the time like aeronautical knowledge was consistently a part of our everyday life and one of the most interesting things I can recall, is when we would get the additional flight facts and open discussions on the various incidents and accidents pertaining to our airframes. We had great discussions with some amazing old pilots who we just thought farted dust but these guys challenged us, and made us a whole lot better, even if that was embarrassing at timesThey gave us perspective
  4. As a young infantryman at Fort Benning Georgia they put us in a standard classroom to view a movie the goal was to provide some perspective to what our life would be like in the event we ever went to combatCold Warfootage was Vietnam the subject was blood and gorealso keep in mind that this was in the days before special effects, so this was 100% real blood, goo, and every cut off on this you could imagine some guys fainted, some guys got up and left, and some guys just turn their heads in places but we left with some perspective
  5. THIS ACCIDENT WAS AN ONBOARD VESSEL 28 SOME ODD PHOTOS GORE AND GOO REMOVED….. BUT PERSPECTIVE FOR NEW PILOTS IS THAT THEY GET MUCH MORE FROM THIS. IT HITS HOME.
  6. WHEN YOU CAN APPLY THE PHOTOS TO PROCEDURES AND ACCIDENT REPORTS, IT WILL MAKE A DIFFERENCE
  7. THIS IS WHAT NEEDS TO BE ADDRESSED IN THE INDUSTRY WE HEAR, READ AND DISCUSS THAT ACCIDENTS ARE HAPPENING MORE IN THE SMALL OPERATIONS THANIN LARGER ENTITIES LARGE COMPANIES ARE APPLYING ROBUST SMS PROGRAMS GETTING THE MESSAGE IS HARD FOR SMALL PART 91 TYPE OPERATIONS WHERE WE ALL CAN BE A PART OF THE CHANGE IS TO ENSURE WE DO THE BEST WE CAN TO GET THES FRINGE ELEMENTS (SMALL COMPANIES AND OWNER/OPERATORS) THAT WE CONNECT WITH AND HELP THEM IN THE PROCESS RESEARCH IS STARTING TO OCCUR AND MORE WILL HAPPEN. THOUGHT: CAN WE FORCE A CHANGE BY SHEAR FORCE OF INFORMATION SATURATION?
  8. ONE OF THE IMPORTANT PARTS OF OUR JOBS AS PILOTS IS CRITICAL THINKINGI THINK THAT C-T IS VITAL TO PERSPECTIVEREAD THRU THIS SLIDEWE ALL USE CRITICAL THINKING SKILLSALL OF THESE THINGS ARE HAPPENING AT THE BOTTOM OF PAGEHOW WE APPLY THESE TO AERONAUTICAL KNOWLEDGE IS ESSENTIAL
  9. At the ERAU Prescott campus in Arizona, we collaborated in the College of Aviation to produce an aviation safety text and I volunteered to write the helicopter safety chapter A few months later we abandon the project but not after some of us had completed a good amount of work which I kept a couple of years ago I offered the text for review to the IHST to see if it could be useful about a year later we came out with the Reality Of Aeronautical Knowledge: The Analysis Of Accident Reports Against What Aircrews Are Supposed To Know Are the concept was to approach what we know and a little bit beyond that, and combine it with detailed accident study from the IHST so this practically illustrates and lends perspective as a side note, I really wanted to add blood and gore to the documentation but for obvious reasons it probably wasn’t the smartest way to go I encourage you to download the document from the IHST website
  10. We are putting a lot of effort in the industry to promotion of safetyHow far does that get though?While @ Heli-Expo, see how many things you experience that are overtly safety related.Now what has your aviation culture or upbringing lent you regarding perspectiveLets take a quick survey; - How are you getting perspective into your operations?
  11. HERE ARE SOME STATS FROM THE IHST COMPENDIUM (www.ihst.org)http://www.ihst.org/portals/54/US_JSHAT_Compendium_Report1.pdfAre we looking deep enough?What are we going to find?
  12. In the JHSAT analysis, it was important to identify that each accident occurrence comprised many other issues that had to be accounted for in order to identify an intervention strategyhttp://www.ihst.org/portals/54/US_JSHAT_Compendium_Report1.pdfhttp://www.ihst.org/portals/54/Reality_Aeronautical_Knowledge_21MAY12.pdf
  13. These points emphasize what was happening when the accident occurred.How many of you were truly familiar with these levels?How many of you find yourselves in this environment in your operation?http://www.ihst.org/portals/54/US_JSHAT_Compendium_Report1.pdfhttp://www.ihst.org/portals/54/Reality_Aeronautical_Knowledge_21MAY12.pdf
  14. ALSO IMPORTANT TO THE EQUATION IS WHAT TYPES OF OPERATIONS ARE INCURRING THE MOST RISKNOT A LOT OF SURPRISES HEREhttp://www.ihst.org/portals/54/US_JSHAT_Compendium_Report1.pdfhttp://www.ihst.org/portals/54/Reality_Aeronautical_Knowledge_21MAY12.pdf
  15. SOME DEMOGRAPHICS ARE ALSO REVEALINGhttp://www.ihst.org/portals/54/US_JSHAT_Compendium_Report1.pdfhttp://www.ihst.org/portals/54/Reality_Aeronautical_Knowledge_21MAY12.pdf
  16. COMPARED TO A FEW YEARS AGO, THE AMOUNT OF SAFETY RELATED MATERIAL FOR HELICOPTER INDSUSRTY IS QUITE DIFFERENT AND GOOD. THE IHST IS BECOMING A GREAT HELICOPTER SAFETY RESOURCE SMART PHONE AND TABLET APPS ARE ON THEIR WAY POTENTIALLY
  17. I want to take the discussion a different route and now use the NTSB reports and the Reality Text to provide some perspective.The Reality text is a synthesis of aircrews and operations and knowledgeThe idea is to take the text and apply it to your environment To generate further discussionsIn extending the HFH, the text offers a transition from an aeronautical knowledge topics, to relevant accident narratives to further the understanding and perspective.
  18. REVIEW THE REALITY TEXT, PART 2 FOR A LOOK AT ALL OF THE AREAS WHERE ACCIDENTS ARE MORE FREQUENT AND THE ASSOCIATED INFORMATION.
  19. THE FORMAT ABOVE IS A COMBINATION OF ACCIDENT REPORTS, AND IHST COMPENDIUM ANALYSIS.
  20. BASICALLY, THIS SHOWS THE ACCIDENT OCCURANCE OF LOC. THIS FLOWS WELL WITH THE INTENT OF THE DOCUMENT
  21. The first two questions are sort of open ended.Time will tell, but in my experience, perspective helps us apply knowledge to a higher levelJeff cooper was an exceptional mind. (a little about Col Cooper)He often understood perspective and his amazing words showed this.He wrote an amazing essay on principles of personal defenseI believe these translate well to the application of perspectiveOf course the last two (NEXT SLIDE)
  22. ASK YOURSELVES THESE QUESTIONS
  23. WHAT IF: COULD RESEARCH LEND PERSPECTIVE WHERE WE AS AN INDUSTRY AND SPECIFICALLY, SMALL OPERATORS NEED TO GO TO IMPROVE SAFETY
  24. - Don’t say a plane - Don’t say because it stays here - Perspective? To see things from a different point of view? To enhance your point of view? To expand your concepts, knowledge and understanding? - Where do you take it? - I always leave the expo energized with a sense of purpose. Besides seeing some amazing things I wish I could experience.Where in the industry are the accidents happening? - Who/what is the “problem child”?Can association of Aeronautical Knowledge to Accident Data change anything?Can SMS be the answer to the questions above?We all surmise this as true, but the theory must be tested.
  25. IS IT SAFE TO SAY THAT AN SMS PROGRAM WILL DEFINITELY HAVE A POSITIVE INFLUENCE ON AN ENTITY’S BUSINESS? HOW LARGE DOES THE PROGRAM NEED TO BE?
  26. This may be the start of a drive to get the answersIn the mean time, instructors are the keyPerspective must live in each small operation
  27. WHAT DOES IT TAKE FOR OUR OPERATORS TO CHANGE AND ADOPT SOME KIND OF SAFETY PROGRAM?
  28. THIS WILL OF COURSE TAKE TIME WE MAY NEVER KNOW THE ACTUAL LEVEL TO WHICH THE IHST CAN BE ATTRIBUTED TO THE SUCCESS OR FAILURE OF THE SAFETY MOVEMENT
  29. EARLIER I SPOKE OF RESEARCHMORE IS COMING, BUT IF WE CAN PROVE BEYOND A DOUBT THAT THE APPLICATION OF ALL THIS SAFETY STUFF WILL NOT ONLY SAVE LIVES, BUT THAT IT WILL ALSO ENHANCE OPERATIONS AND MAKE YOU MORE PROFITABLE….ISN’T IT WORTH ANOTHER LOOK?
  30. RESEARCH WILL OFFER PERSPECTIVE NEXT WE AS AN INDUSTRY MIGHT HAVE SUCCESS WITH THE RESSEARCH IN REDUCING RATES FOR APPLICATION OF SMS IN THE COMPANY.