Christian Rupp, Federal Executive Secretary for e-Government Austria, Spokesperson of the Federal Platform Digital Austria

1. Digital Austria = best practice in eEurope
eGovernment in Austria = Organisation + Implementation
+ Cooperation + Coordination
smart : connected : trusted : open Government
Christian Rupp, Austrian Federal Chancellery
Christian.Rupp@bka.gv.at

2. did you know…?
how we manage change…?
The first computer in Europe to work
entirely on transistors originated
here, created in 1958 at Vienna
Technical University by Heinz
Zemanek and affectionately
nicknamed “May breeze”.
www.gemeinde2go.at/getapp
- internal memory (2.400 Bits or 50
words), external memory (480.000
Bits or 10.000 words)
Christian.Rupp@bka.gv.at

3. sustainability…?
Federal Government
Digital Austria
Management CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital Austria Digital Austria
Federal ICT Board eCooperation Board
Ministries Provinces, Municipalities, Regions
Christian.Rupp@bka.gv.at

4. Collaboration Participation Ambient Assisted Living
Open Data/Gov Social Engineering critical infrastructure
Facebook Twitter Blogs Cyber SecurityCERT
Wiki Social Media GovCERT
Web 2.0 Semantic Web Private Cloud Augmented Reality
mobile broadband Youtube Cloud Computing
Video Standardization Public Cloud
Smartphone
Apps Tablet HTML5 Shared Service
Location based Services Virtualization Centralization
App Stores Smart Meter Green IT Smart Grid
Christian.Rupp@bka.gv.at

5. who/where are our customers…?
• since 2010 more mobile than fixed broadband
lines in Austria (today the proportion of mobile
broadband in more than 60%)
• about 6 million broadband lines and a mobile
penetration rate of more than 150%.
• 79% internet usage population
• 98% internet usage companies
• one of the highest WiFi/WLAN densities in
Europe - free for all
www.unwired.at
Christian.Rupp@bka.gv.at

6. big goal – paperless office…?
one-stop-shop portals central registers - eBackoffice electronic delivery service
Christian.Rupp@bka.gv.at

7. personalized -/ live situational services
Business Portal (usp.gv.at) – single entry point
for businesses to the administration
• information and transaction services
• single-sign-on access to electronic procedures,
all tax related procedures as well as
customized information matching your business
profile or submission of statistical and social
insurance data, news on regulatory issues
• help businesses to fulfill their information
obligations and to reduce their administrative
Citizen Portal (help.gv.at) – single sign on burdens
• 200 life situations, > 350 online process,
• >1000 Forms, fees, deadlines, authorities finder
• p.d. >17.000 visitors, >110.000 pages, >300 Q & A
• accessibility - sign language
• smartphones, multimedia pillars, digital TV
• since 1997 - the first in Europe eGov portal
Christian.Rupp@bka.gv.at

8. eIdentity – it‘s me
• mobile phone signature (since 2009)
• smart cards (since 2003):
• health insurance cards: 100 % coverage,
activation free of charge for citizens
• official’s service card
• certification service provider signature cards
• student service cards, etc.
• 100s of online procedures
• business registration, criminal record certificate
• tax online, social security, signing documents (e-bill)
• eDelivers (officially / private), eSafe
• ……..
www.handy-signatur.at
www.buergerkarte.at
easy, secure, free
Christian.Rupp@bka.gv.at

9. EU „large scale“ pilots?
Electronic Procurement
Large Scale Pilot PEPPOL
Large Scale Pilot PEPPOL www.peppol.eu
Electronic Identity
Large Scale Pilot STORK
Large Scale Pilot STORK www.eid-stork.eu
Service Directive
Large Scale Pilot SPOCS
Large Scale Pilot SPOCS www.eu-spocs.eu
eHealth
Large Scale Pilot epSOS
Large Scale Pilot epSOS www.epsos.eu
e-Justice Communication
Large Scale Pilot e-CODEX
Large Scale Pilot e-CODEX www.e-codex.eu
Christian.Rupp@bka.gv.at

10. ECAS:
~ 700 applications connected
Interoperability across Europe… ~ 260.000 users
~ 200.000 logins/day
Christian.Rupp@bka.gv.at

11. eGovernment Ranking
eGovernment EU
1. Austria 1. Ireland
1. Malta 1. Portugal
eGovernment usage eGovernment satisfaction
Sweden Austria
Austria Great Britain
Great Britain Germany
Germany Sweden
Source: eGov Monitor 2011
Christian.Rupp@bka.gv.at

12. Back Office efficiency
Electronic File System (ELAK)
• paper ≠ original
• Paper reduction ~ 40%
• Document management
• Changemanagement
• Teleworking
• PM-SAP, HV-SAP
• Digital archiv
eLaw / Law Information System
• Travelmanagement
• eShop (eProcurement)
• Central register of residence, commercial register, land
register, real estate database, company register, driving
license register, weapons register, club register, ….
• ICT Consolidation Act (CMS, eBilling, Data center)
Christian.Rupp@bka.gv.at

13. data.gv.at = app:store
Christian.Rupp@bka.gv.at

14. social media …? • target group oriented
• web - social media - apps
• don’t copy
• fans / traffic irrelevant
• relation to the target group
• directly and authentically
• individual actions
• private / professional
• prepare for criticism
• resources
Christian.Rupp@bka.gv.at

15. marketing and security …..
Awareness
• eGov City
• eday.at – telefit.at
• edugov.gv.at
• junior-eday.at
• seniorkom.at
• senior-eday.at
• saferinternet.at
YouTube / TV / Radio
eGov Academy
cert.gv.at
Crisis communication
Christian.Rupp@bka.gv.at

16. eGovernment
it‘s a journey not a destination!
Christian.Rupp@bka.gv.at
Austrian Federal Chancellery
www.digital.austria.gv.at
Christian.Rupp@bka.gv.at