Rob Dolan presents different purposes and applications for analytics within government. He provides case study examples of implementations and shares success stories. The webcast of this presentation is available here, http://engage.vevent.com/rt/ibm~govanalytics

1. IBM Business Analytics software
for Government
Robert Dolan, Jr., Worldwide Industry Executive,
Public Sector, IBM Business Analytics
© 2012 IBM Corporation

2. Analytics is the cornerstone of Open Government in Canada
2009: Government 2.0
2005: Centralised
Budgeting, Services
1999: Throne Speech for
greater open government

3. What is driving the adoption of analytics in government?
To create a strong legacy of transformation
To spend public funds responsibly
To drive smarter decision-making
To achieve the best outcomes for everyone, from everyone
To realize results-based government

4. Governments are turning to analytics to deliver better results
What if …
Executive branch
Social Services agencies …could see how every tax dollar is spent
…could identify the right benefit and how every program is performing?
programs for at risk citizens and
reduce waste and fraud?
Government
agencies
Transportation …could gain critical
department insights to manage
…could improve and maximize
traffic flows and resources—people,
reduce emissions? capital and
processes?
Budgeting and
Law enforcement finance
…could have insights to beat …could have real-time
criminals to the scene? insights into program budgets
across jurisdictions to reduce
spending responsibly?
Programs and services delivery
…could predict current and future needs of
citizens and design programs accordingly?

5. Analytics unites information to help realize results-based
government
External focus
(citizens)
Mission goals
“We respond to—and are
constrained by—the rules
of the mission … unless
the rules change. Our
measurement system is
Interconnected
output-oriented.”
objectives —Public sector executive,
central/federal government
Operational Financial agency, North American
requirements objectives region
Internal focus
(agency)

6. Analytics for improving citizen and business services
Improved decision making through deeper insight to needs, programs and budgets
Citizen services analytics
 Get a strategic view to manage the delivery of
citizen services requirements, supporting better
decision making and the best outcomes.
 Predict and target the needs of citizens more
accurately.
 Match programs and resources to meet highest-
priority citizen needs.
 Position resources to focus on high-priority service
areas.
 Automate processes for more efficient and
effective service delivery.
 Scale to serve the needs of national, regional and
municipal governments and specific agency
requirements.
 Leverage analytics for smarter government and
analytics for smarter cities.

7. Analytics for improving citizen and business services
Improved decision making, deeper insight specifically for governments
Program performance analytics
 Gain a strategic view of programs and budgets
from the top level of government to the agency
staff level.
 Achieve critical insights, leading to better
decision making and the best outcomes.
 Facilitate improved financial and operational
governance, reduced risk, and compliance
with intergovernmental reporting requirements.
 Take advantage of scalability from a mayoral
level to an agency and agency staff level.
 Leverage analytics for smarter government
and analytics for smarter cities.

8. Canadian Food Inspection Agency gains valuable insight into
data and centralizes business intelligence
The need:
The Canadian Food Inspection Agency needed a more
centralized system that would offer users with simple,
streamlined and easy-to-understand reports accessible via “…the appetite for data comes
the Web. when you start ‘eating,’ and we
are at that point now where users
are asking for more and more
The solution:
data, now that they know what’s
The IBM Cognos system enables more in-depth analysis of possible.”
operations and increased insight into mission-critical data.
— Karim Bechane, Manager,
Enterprise Reporting, Information
What makes it smarter:
Management Division, Canadian Food
• Continuous access to key data; Inspection Agency
• Rich integration with multiple data sources;
• Flexibility in slicing and dicing information for analysis;
• Quick and easy access to a variety reports.

9. Analytics for managing resources effectively
Improved decision making, deeper insight specifically for governments
Analytics for managing budgets
 Gain a strategic view of revenue streams,
budgets, costs and expenses government-
wide or at the agency and departmental
level.
 Leverage collaborative budget preparation
and execution.
 More effectively measure and monitor
financial performance across agencies.
 Use robust financial reporting capabilities to
support compliance with internal and
external requirements.
 Achieve a transparent budgeting process.

10. Analytics for managing resources effectively
Improved decision making, deeper insight specifically for governments
Analytics for revenue management
 Automate and fast-track the processing of
legitimate tax returns.
 Help reduce tax and revenue deficits
resulting from fraud and defaults.
 Better predict who will pay their taxes,
help prevent social services waste fraud
and abuse, and guard against improper
payments.
 Help prevent improper payments for
services and goods with deeper insight
into supply chain.

11. Analytics for managing resources effectively
Improved decision making, deeper insight specifically for governments
Analytics for managing operations
 Predict and help prevent outages in key public
services.
 Gain critical insights into management of
operational resources.
 Help reduce operational costs related to
handling of fraudulent activities.
 Lower operational costs for program
execution.
 Manage supply chains for more cost-effective
procurement of goods.
 Retain top performers by identifying predictors
related to employee satisfaction.

12. The Regional Municipality of York improves the efficiency
and effectiveness of budget planning
The need:
The Community and Health Services (C&HS) department at
York Region required the ability to produce a timely and
accurate budget. ““It’s the first time in my 15-year
career that I have not used Excel
as the main budget tool. Since
The solution:
Deloitte implemented our IBM
IBM Cognos Express software helps improve the department’s Cognos Express solution, we
long-term processes, enhance its budget reporting model and have saved a tremendous
meet its evolving needs. amount of time and made the
budget cycle so much more
What makes it smarter: efficient.”
• Designed and implemented a master budget model that the
department can use to budget on an ongoing basis — Community and Health
Services, York Region
• Empowered the department to budget revenue sources and
expenses for the two-year budget and three-year outlook
• Gave the department the ability to amend each general
ledger account with supplemental commentary
• Created more robust budget and forecast reports
12

13. Atlantic Lottery ‘ups the ante’ on financial performance
management efficiency
The need:
Atlantic Lottery relied upon spreadsheets and manual processes
to carry out the forecasting and analysis required to distribute its
$400 million annual profits accurately between shareholders.
This was proving both time-consuming and inefficient, and a “Our requirement to accurately
deadline to begin creating regular financial reports added extra return all profit to each of the four
pressure to find an alternative. Atlantic provinces creates the
need for extremely detailed
financial tracking and reporting
The solution: processes.”
Atlantic Lottery deployed IBM Cognos TM1 to integrate its
legacy General Ledger (GL) systems and reporting data marts — Nicole Beaulieu,
Atlantic Lottery’s manager of Financial
into a single, integrated system. The new system automatically
Systems & Process Optimization
applies a set of rules to accurately and consistently complete
critical financial tasks.
What makes it smarter:
• Completed a complex and large-scale implementation within a
tight deadline, meeting contractual obligations.
• Accelerates creation of key reports, reducing production time
from several weeks to less than one hour.
• Generates detailed and sophisticated financial reports to
support business decisions.
13

14. Analytics for strengthening public safety and security
Improved decision making, deeper insight specifically for governments
Analytics for crime prevention
 Help preempt crimes with more effective
deployment of law enforcement resources.
 Monitor crime activity and deploy law
enforcement officials using real-time
dashboards.
 Improve information transparency across
departments.
 Monitor the effect of cross-agency decisions
on future crime rates.
 Accurately position new infrastructure
investments for delivery of public safety
agendas.

15. PRIME-BC uses advanced analytics to fight crime and protect
citizens
The need:
Quickly and accurately cull through data on individuals
collected during traffic stops, 911 calls, witness interviews
and criminal investigations—currently stored in three separate “Establishing accurate identities
repositories—and illuminate duplicate entries. and understanding relationships
between individuals is an
important step in law
The solution:
enforcement. IBM is helping us
Police Records Information Management Environment for turn data into intelligence to solve
British Columbia (PRIME-BC) has selected IBM analytics and fight crime, and in the
software to improve police investigative and prevention process, significantly increase
programs and respond to crime and emergency situations officer safety and reduce public
more efficiently. risk.”
What makes it smarter: — Russell Sanderson, PRIMECorp
General Manager
• Reduce illegal operations among gangs, and other drug
distribution activities, by gaining additional insight on
potential relationships among criminals.
• The province's 9,600 officers will have faster access to all
police records across the province, providing them with a
more comprehensive, real-time view of a particular
individual.

16. Edmonton Police Service
The need:
Improve insight into the Edmonton Police Service’s data to
help police stay on top of criminal activities, identify hot spots,
reduce crime rates and communicate more effectively with “IBM helps us put crime
commanders and the public. information into the hands of our
front-line patrol officers so they
The solution: can directly support problem-
solving initiatives with our
The service worked with IBM to implement a phased approach
community partners.”
to look at reporting and business intelligence analysis
capabilities from its Computer Aided Dispatch (CAD) system. — John Warden, BI project team
Police officials could identify trends, frequency and even types lead, Edmonton Police Service
of crimes happening in specific locations.
What makes it smarter:
• Increased accountability; increased effectiveness and
efficiency
• Strategic and tactical reporting that supports decision
making and problem solving
• Greater insight into response time issues and other
performance indicators
• Improved communication with the public

17. The IBM Business Analytics portfolio’s breadth and platform for
government
School
Executive branch Agency leaders Citizen experience Financial planners administrators Law enforcement
.
How are we doing? Why? What should we be doing?
 Measure performance and deliver  Predict possible outcomes. Build a viable  Redeploy financial and operational resources
outcomes based on political mandates. intervention strategy to keep programs and to meet changing objectives.
 Align institutional strategic goals to citizen spending on track.  Integrate budgets with performance objectives.
satisfaction.  Analyze program costs. Reduce costs
through real-time insight into programs and
budgets.
Smart phone PowerPoint Browser Excel Email Tablet
IBM Business Analytics capabilities
Dashboards Scorecards Reports Queries Analysis What-if Predictive Planning/
modeling budgeting
IBM Business Analytics platform
Message Relational Unstructured Application OLAP Modern and legacy
sources sources data sources sources sources

18. For more information
ibm.com/software/analytics/government

19. Trademarks and notes
IBM Corporation 2011
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