1. Holly Johnson
8156 Santa Fe Drive
Severn, MD 21144
C (443) 859-0056
Hjohnson3535@yahoo.com
Professional benefits administrator with over 15+ years of experience with exceptional interpersonal
communication and human relation skills. Known for success in “making the customer happy” while
preserving company priorities. Recognized as the Go-To person for COBRA policies and work processes for
employees, clients and brokers. Proficient in all standard office desktop software programs.
PROFESSIONAL EXPERIENCE:
ProSource, Columbia, Maryland 2008-Present
Senior Client Service Manager
o Client Service Manager for over 200 COBRA clients
o Direct and implement Open Enrollment processes for over 3000 individual enrollees
o Go to person for COBRA regulations and system issues
o Perform audits on work and processes in the COBRA Department
o Create and implement new processes to maintain work flow
o Process online banking for ACH credit and debit of participant and client accounts
o Conduct client meetings and conference calls to review COBRA administration and processes
o Respond to inquiries from COBRA, FSA, HRA participants, clients and brokers
o Maintain timesheets for payroll
o Train new employees
CBIZ (Benicor was acquired by CBIZ in 2002), Columbia, Maryland 1999-2007
Assistant COBRA Manager, Supervising nine claims processors 2002-2007
o Directed and implemented Open Enrollment processes for over 6000 individual enrollees
o Reconciled each month over $1.5 million in monthly premium payments for over 300 clients
o Created, processed & reconciled month-end COBRA close reports
o Processed online banking for ACH credit and debit of participant and client accounts
o Conducted client meetings to review COBRA administration and processes
o Responded to inquiries from COBRA participants, clients and brokers
o Interviewed candidates for the COBRA Department
o Maintained timecards for payroll
o Trained new processors and customer service personnel
At Benicor/BeniSource, Calverton, Maryland 1999-2002
Senior Benefits Administrator – Calverton, Maryland 2002-2002

2. Holly Johnson Page 2
Benefits Administrator I, II and III Calverton, Maryland 1999-2002
o Processed over 500 Initial and COBRA qualified beneficiary event notices per week
o Reviewed and approved of COBRA accounts for Social Security Disability extensions within COBRA
regulations
o Provided specialized customer service to COBRA participants and clients interpreting COBRA, HIPAA
and ERISA laws and regulations
o Terminated and reinstated participants with carrier/clients
o Processed and managed retiree accounts
o Assisted training new employees
Office Support - Calverton Maryland 1999-1999
o Maintained COBRA department files and light office duties
Versar Inc., Receptionist/Administrative Support - Columbia Maryland 1997-1999
o Maintained company’s internal telephone system
o Assisted staff accountant with check book/deposits/timesheets/invoices
o Assisted all staff members as needed in a variety of projects such as data entry, proofreading and
reports.
TRAINING:
o Health and Life License (2008)
o Certificates in COBRA and HIPAA Compliance (1999 – 2006)
o Excelling as a First-Time Manager or Supervisor (2002)
o Customer Service seminar (2000)
o Organizational Skills Seminar (2000)
EDUCATION:
o Business Management Coursework at Anne Arundel Community College,
Arnold, Maryland (1996-1997)
COMPUTER SKILLS:
o Windows, Excel, Word, Adobe, QuickBooks, FaxCore, Data Path and Travis (COBRA Softwares)