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Mobile-Local ads:
The next big opportunity?
Frank Albert Coates
Mobile & Local Evangelist

April 28, 2010



                            Google Confidential and Proprietary
Four Factors Driving Opportunity




      1    Information
           Ubiquity      2   The Mobile
                             Web




           Location,
       3   Location,
           Location
                         4   Driving
                             Action




                                          Google Confidential and Proprietary
Enabling Consumers to Use Mobile




     Communicate      Entertainment




      Find
      Information       Transact



                                   Google Confidential and Proprietary
1. Information Ubiquity
                          Google Confidential and Proprietary
9%  46%
                                                     Smartphone % of global mobile
                                                         phone sales 2008 vs. 2013




                                                                        Google Confidential and Proprietary
Source: Gartner as cited by MediaPost, August 2009                                                            5
Case Study: More Conversions, Lower Cost
                        Mobile advertising seems to be a well-kept secret….
                        we’re finding that mobile can actually deliver a lower
                        cost per conversion than desktop targeted ads.
    Retailer Location



                                              Danny Huynh, Associate Search Director for Razorfish




   Results
    7.5% more efficient cost per
     conversion compared to
     desktop campaigns
    Over 9.3% more conversions
     with mobile-specific ad text

                                                                      Google Confidential and Proprietary   6
The Mobile Apps Explosion




     • Over 4 billion app downloads
       and counting

     • Average Android user
       downloads 40 apps

     • 25% of iPhone & Android
       users spend 2 hours per day
       in apps




                                             Google Confidential and Proprietary
Source: Complete, Inc. 2009, mocoNews 2009
Case Study: Increased Conversions on Apps
               CTR with Google Mobile Ads [for Apps] is consistent
               and often even better that what we currently see
               [on desktop]…. clicks are great, but even more
               impressive, is the direct effect on app downloads.

                    Matthew Shadbolt, Director of Internet Marketing for The Corcoran Group




                                            Results
                                             Improved performance:
                                              8 to 10 times higher CTR
                                             Increased downloads:
                                              Achieved an estimated
                                              20% of total app
                                              downloads



                                                               Google Confidential and Proprietary
Make it easier to promote apps



                      AdWords for mobile apps

                      • Transparent setup:
                        Automatic device targeting

                      • Improved call-to-action:
                        Ad text optimized




                                             Google Confidential and Proprietary
2. The Mobile Web




                    Google Confidential and Proprietary
Google Confidential and Proprietary
Leveraging the Power of the Cloud




     Google Translate        Google Voice Search
                                      Google Confidential and Proprietary
3. Location, Location, Location




                          Google Confidential and Proprietary
Location Makes Search More Actionable


                             37% of local online                 46% of local online
                             searchers visited a                 searchers contacted a
                             business in person                  business by telephone

                             Find a store                         Order
                                nearby                            a pizza




                                                   Get driving              Phone the
                                                   directions               business



                                                                                  Google Confidential and Proprietary   14
Source: TMP Directional Marketing and comScore, 2009
Half a Decade of Location Investments




                                    Google Confidential and Proprietary
Local Mobile Ad Solutions




 Sponsored Ad Listings   Near Me Now   Click to Call
                                             Google Confidential and Proprietary
Ads on mobile linked to Google Places




   Location extensions           Coupons
                                    Google Confidential and Proprietary
Multiple locations: Store locator ads




                                        Google Confidential and Proprietary   18
Challenges with mobile local advertising



         Advertiser          User


         Targeting           Privacy

             Scale           Trust

 Offline Conversion          User Experience
           Tracking



                                       Google Confidential and Proprietary   19
4. Mobile Drives Action


                          Google Confidential and Proprietary
Explosive Growth in 3 Years

                                                                                                               Android Nexus One
                    Google Mobile “Shopping” Category Query Growth
                       Smart Phone Launches
                                                                                                          Moto Droid & Eris




                                                                                                   Android myTouch
                                                                                                  iPhone 3GS
                                                                              Blackberry Storm

                                                                                   Android G1

                                                                             iPhone 3G                    Palm Pre

                              iPhone




                                                                                                                Google Confidential and Proprietary   21
Source: Google Internal Data, based on a basket of 20,000 keywords within the shopping category
Most Active, Biggest Spenders


                                                Total Internet Spending in the Last 6 Months




                          Under         $50 -        $100 -       $200 -         $500     $1k -   $2.5 -   $5k -   $7.5k    $10k        None
                           $50          $100          $200         $500           -       $2.5k    $5k     $7.5k   – $10k    +
                                                                                $1000
  * % of active mobile users who spent money in one of the “amount spent” categories
  * Index: Higher = population more likely to use their phones to access mobile content

                                                                                                                             Google Confidential and Proprietary
Source: comScore, Google commissioned study, October 2009
Google Local Shopping




                        Google Confidential and Proprietary
Mobile Transactions for Fortune 100 Retailer

                                                  Increasing
                                                  order value



More
transactions                                           More visitors
on mobile                                              from mobile
                                                       phones

                             t=0




               More time spent on mobile




                                           Google Confidential and Proprietary
Case Study: Mobile Drives Online Sales
   Customers were engaging with our website through their
   mobile devices and actually completing transactions…. only
   now does the data exist to support heavy investment [in mobile]….
   as part of our long-term growth strategy.
                               Search Engine Analyst for Fortune 100 National Retailer




                         Results
                          Incremental traffic: Over 17%
                           increase in iPhone visits
                          Great ROI: Achieved a 6:1 return
                           within the first three months
                          Increased online revenues: Grew
                           average order value on mobile 14%




                                                                       Google Confidential and Proprietary
Thank You !


frankalbert@google.com




                         Google Confidential and Proprietary

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Mobile Local Ads: The next big opportunity?

  • 1. Mobile-Local ads: The next big opportunity? Frank Albert Coates Mobile & Local Evangelist April 28, 2010 Google Confidential and Proprietary
  • 2. Four Factors Driving Opportunity 1 Information Ubiquity 2 The Mobile Web Location, 3 Location, Location 4 Driving Action Google Confidential and Proprietary
  • 3. Enabling Consumers to Use Mobile Communicate Entertainment Find Information Transact Google Confidential and Proprietary
  • 4. 1. Information Ubiquity Google Confidential and Proprietary
  • 5. 9%  46% Smartphone % of global mobile phone sales 2008 vs. 2013 Google Confidential and Proprietary Source: Gartner as cited by MediaPost, August 2009 5
  • 6. Case Study: More Conversions, Lower Cost Mobile advertising seems to be a well-kept secret…. we’re finding that mobile can actually deliver a lower cost per conversion than desktop targeted ads. Retailer Location Danny Huynh, Associate Search Director for Razorfish Results  7.5% more efficient cost per conversion compared to desktop campaigns  Over 9.3% more conversions with mobile-specific ad text Google Confidential and Proprietary 6
  • 7. The Mobile Apps Explosion • Over 4 billion app downloads and counting • Average Android user downloads 40 apps • 25% of iPhone & Android users spend 2 hours per day in apps Google Confidential and Proprietary Source: Complete, Inc. 2009, mocoNews 2009
  • 8. Case Study: Increased Conversions on Apps CTR with Google Mobile Ads [for Apps] is consistent and often even better that what we currently see [on desktop]…. clicks are great, but even more impressive, is the direct effect on app downloads. Matthew Shadbolt, Director of Internet Marketing for The Corcoran Group Results  Improved performance: 8 to 10 times higher CTR  Increased downloads: Achieved an estimated 20% of total app downloads Google Confidential and Proprietary
  • 9. Make it easier to promote apps AdWords for mobile apps • Transparent setup: Automatic device targeting • Improved call-to-action: Ad text optimized Google Confidential and Proprietary
  • 10. 2. The Mobile Web Google Confidential and Proprietary
  • 11. Google Confidential and Proprietary
  • 12. Leveraging the Power of the Cloud Google Translate Google Voice Search Google Confidential and Proprietary
  • 13. 3. Location, Location, Location Google Confidential and Proprietary
  • 14. Location Makes Search More Actionable 37% of local online 46% of local online searchers visited a searchers contacted a business in person business by telephone Find a store Order nearby a pizza Get driving Phone the directions business Google Confidential and Proprietary 14 Source: TMP Directional Marketing and comScore, 2009
  • 15. Half a Decade of Location Investments Google Confidential and Proprietary
  • 16. Local Mobile Ad Solutions Sponsored Ad Listings Near Me Now Click to Call Google Confidential and Proprietary
  • 17. Ads on mobile linked to Google Places Location extensions Coupons Google Confidential and Proprietary
  • 18. Multiple locations: Store locator ads Google Confidential and Proprietary 18
  • 19. Challenges with mobile local advertising Advertiser User Targeting Privacy Scale Trust Offline Conversion User Experience Tracking Google Confidential and Proprietary 19
  • 20. 4. Mobile Drives Action Google Confidential and Proprietary
  • 21. Explosive Growth in 3 Years Android Nexus One Google Mobile “Shopping” Category Query Growth Smart Phone Launches Moto Droid & Eris Android myTouch iPhone 3GS Blackberry Storm Android G1 iPhone 3G Palm Pre iPhone Google Confidential and Proprietary 21 Source: Google Internal Data, based on a basket of 20,000 keywords within the shopping category
  • 22. Most Active, Biggest Spenders Total Internet Spending in the Last 6 Months Under $50 - $100 - $200 - $500 $1k - $2.5 - $5k - $7.5k $10k None $50 $100 $200 $500 - $2.5k $5k $7.5k – $10k + $1000 * % of active mobile users who spent money in one of the “amount spent” categories * Index: Higher = population more likely to use their phones to access mobile content Google Confidential and Proprietary Source: comScore, Google commissioned study, October 2009
  • 23. Google Local Shopping Google Confidential and Proprietary
  • 24. Mobile Transactions for Fortune 100 Retailer Increasing order value More transactions More visitors on mobile from mobile phones t=0 More time spent on mobile Google Confidential and Proprietary
  • 25. Case Study: Mobile Drives Online Sales Customers were engaging with our website through their mobile devices and actually completing transactions…. only now does the data exist to support heavy investment [in mobile]…. as part of our long-term growth strategy. Search Engine Analyst for Fortune 100 National Retailer Results  Incremental traffic: Over 17% increase in iPhone visits  Great ROI: Achieved a 6:1 return within the first three months  Increased online revenues: Grew average order value on mobile 14% Google Confidential and Proprietary
  • 26. Thank You ! frankalbert@google.com Google Confidential and Proprietary