This document summarizes the incident management software offered by Knowledge IT. The software allows users to register, track, and resolve incidents. Key features include the ability to assign incidents, add follow-ups, notify users of status updates, and escalate incidents that meet certain criteria. The software provides role-based access and is available in various tiers to suit organizations of different sizes.

1. Quick Solution Delivery Offered by Knowledge IT
Industry Wise Solutions
Patent & Intellectual Manufacturing Medical & Health care Beauty & care Education Oil and energy
Property Industry Industry Industry Industry Industry
Electronics Franchising Industry Products Construction
Public Utilities Government
Industry Industry & Services Industry
Knowledge IT Solutions
1. HR Strategy 2. Intellectual Property 3. Incident Response 4. Corporate Governance
Management (HSM) Management (IPM) Management (IRM) Management (CGM)
Knowledge IT Products
Object Forensic Administration Project Review
Manager (OM) Manager (FM) Manager (AM) Manager (PM) Manager (RM)
Discovery Workflow Schedule Human Resource Corporate
Manager (DM) Manager (WM) Manager (SM) Manager (HRM) Manager (CM)
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2. Pick and Use Functions that you Need
With any application, you effectively use only 10% of the application. But with
Knowledge IT’s SaaS applications, you use only those functions that you need.
The Knowledge IT Products
Object Forensic
Manager (OM) Manager (FM)
Review Workflow
Manager (RM) Manager (WM)
Project Administration
Manager (PM) Manager (AM)
Human Resource Discovery
Manager (HRM) Manager (DM)
Corporate Schedule
Manager (CM) Manager (SM)
Easy Third Party Software
Integration
2012 © Knowledge IT Corporation. All Rights Reserved

3. Knowledge IT’s 4 Types of Application
Based on Needs & User Demand
Knowledge IT offers a variety of SaaS applications which do not require initial
investment and installation effort, by providing easy-to-deploy software services at
competitive pricing. The applications supports small businesses and large
corporations, contributing to increasing effectiveness and reducing expenses.
Professional Business Enterprise Ultimate
Individuals・SOHO Small and Medium Small and Medium For large companies
Personal Offices enterprises or Enterprises or looking for full control
or Small Offices Shop owners Enterprise Subcontractors and autonomy
Best for individual use and Suitable for system ranging Ideal for organizations and Highly specialized set of
smaller businesses from two to multiple users. businesses with large groups. administration tools in an
Data access for packaged Security, access privileges as application is ideal for large groups
Size: 30 Persons or above predetermined privilege based. well as functions can be of people in an organization. This
Users: 3 or above Secure user access. determined by the customer and Ultimate set comes with the freedom
set/added per category of users to build a solution view and dig-
Size: 100 Persons or above from Packaged Solution. down feature according to each
Users: 30 or above customer’s need. Role based as well
Size：1000 Persons or above as privilege based access control can
Users: 100 or above be set by the Business and above.
Size： 1000 Persons or above
Users: 100 or above
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4. Folder Management
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5. Incident Search of Different Types
Analyst Login
User Login
Incident Search Result
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6. Incident Registration
User Login
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7. Incident Occurrence Notification
Help Desk Manager Login
Help Desk manager receive the
incident registration alert mail
He may also reply along
and will assign it to the
with any feedback or
concerned analyst.
suggestion.
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8. Incident List
Analyst Login
Analyst finds an
incident assigned to him
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9. Add Follow Up
Analyst Login
Analyst can add follow up if
required, to convey his message,
to user regarding an incident.
Different Index
Description Form
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10. User Incident List
User Login
Icon of follow up
added by analyst.
User finds follow up
attached by analyst.
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11. Incident Closure & Notification
User Login
Analyst Login
User may report or give his
acknowledgement on incident
being resolved or follow up
added by analyst.
Analyst will find notification
of user feedback on follow up
via mail.
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12. Incident Modify
Analyst Login
Lock during modify by
any user or analyst.
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13. Incident Copy
User Login
If the problem occurs again
user may copy selected
incident to required folder.
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14. On Demand Escalation
Multiple escalations with
various KPI’s can be set for
multiple user.
Mail escalated when
defined criteria meets.
2012 © Knowledge IT Corporation. All Rights Reserved.