Heather Nicoletto is seeking a part-time position to supplement her new career as an independent Aflac insurance agent. She has over 16 years of experience as a vascular technologist and 10 years as a supervisor, and is skilled in communication, salesmanship, and organization. Her background includes managing neurodiagnostic labs, performing vascular ultrasound exams, and training and mentoring staff. She holds a Bachelor's degree in Medical Imaging and is a Registered Vascular Technologist.

1. T: 919-452-2131
h_nicoletto@yahoo.com
Heather Nicoletto
To Whom It May Concern,
I have recently started my independent agent career with Aflac and am in the process of
getting my insurance license and building a client list. I am looking for a part time position
that will allow me to continue my career with Aflac and provide me with additional income.
I am certain that my skills and experience, when linked with the vision of your company,
will create profitable results. I have been recognized by past employers for the following
personal strengths:
 COMMUNICATION: Persuasive and able to quickly develop rapport and trust.
Sterling reputation for professionalism, honesty, and integrity. Possess natural
interpersonal skills necessary to provide excellent customer service.
 SALESMANSHIP: Self-confident, persistent, and able to persuade by asking
questions and actively listening. The ability to show my passion for the product.
Self-motivated with the drive to constantly improve.
 ORGANIZATION: Accustomed to fast-paced environment and able to effectively
manage and coordinate multiple projects simultaneously. Ability to develop and
implement processes to increase efficiency.
You will find me to be well-spoken, energetic, enthusiastic, and personable, the type of
person on whom your customers will rely.
I can be reached anytime via my cell phone, 919-452-2131. Thank you for your time and
consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Heather Nicoletto
Enclosed: Resume

2. HEATHER A. NICOLETTO
h_nicoletto@yahoo.com
2845 Sylvia Dr. Central Point, OR 97502
919-452-2131
PROFESSIONAL EXPERIENCE
EXPERIENCED VASCULAR TECHNOLOGIST AND SUPERVISOR
Registered Vascular Technologist with 16 years of experience in Neurovascular Ultrasound
and 10 years of experience as a supervisor/coordinator. Able to successfully manage
multiple, concurrent tasks and remain detail focused. Adept at quickly learning new
systems and processes. Solid interpersonal and organizational team collaboration skills
with effective leadership and training abilities. Expertise includes:
 Excellent Customer Service █ Transcranial Doppler
 Carotid Duplex █ Outlook, Word, Excel, PowerPoint
 Sales and Promotion █ Charting/Preliminary Reports
 Medical Terminology █ Anatomy, Physiology and Diagnostics
 Natus Sonara, Compumedics DWL and █ Toshiba Aplio MX and Zonare
Spencer Technologies PMD100 TCD systems Imaging systems
 Billing and Charge Reconciliation █ Epic Electronic Medical Record
 Scheduling via Epic
Independent Insurance Agent, Aflac 2016-Present
Health and Life Insurance sales. Building client lists using SalesGenie.com. Knowledge of
current insurance laws both nationally and at the state level. Understanding of the
different types of insurance including lump-sum, indemnity, group and individual plans,
annuities, etc. Excellent customer service skills and the ability to thoroughly communicate
with clients both verbally and listening. Cold marketing with the ability to persuade
employers of the benefits of Aflac for their employees.
Neurodiagnostic Supervisor, NeurovascularLab, Duke University Hospital 2005-2016
Neurodiagnostic Supervisor, EMG Lab, Duke University Hospital 2015-2016
Collaborated with the Medical Director to build the Neurovascular Lab from the ground up,
which included hiring new staff, purchasing equipment, writing policies and procedures,
designing worksheets and final report templates and promotion of the lab. In charge of
billing and budgets, orientation, and training of new staff as well as residents and fellows,
quality assurance, mentoring excellent customer service, conflict resolution, and staffing.
Performance of high quality Carotid Duplex and Transcranial Doppler (TCD) studies.
Maintain close working relationship with physicians and nurses.

3. REGISTRIES and CERTIFICATIONS
Accomplishments:
 Increased volume from 419 studies in FY 2005 to 2399 studies in FY 2016
 Obtained and maintained Extracranial and Intracranial Vascular Testing Accreditation
through the Intersocietal Accreditation Commission
 Collaborated with the EMG Medical Director to develop a new method for scheduling
which decreased the department no show rate from 18.7% to 8.5%
 3D Champion for the Hospital Baldrige Award site visit in 2015 and 2016
 Neurovascular Lab Carotid QA Accuracy of 87% and TCD QA Accuracy of 88%
 Publication of 13 articles in various journals (list provided upon request) 7 of which I
am first author
 Invited/Featured Speaker at 10 hospital, regional and national conference
Cerebrovascular Technologist, Harborview Medical Center, Seattle, WA2000-2005
Performance of high quality Carotid Duplex and Transcranial Doppler studies. Transcranial
Doppler monitoring in the operating room following all sterile procedures. Provide
accurate and timely preliminary and final reports to physicians. Responsible for lab quality
assurance process. Provide excellent customer service to patient, families, and
physicians/nurses.
Accomplishments:
 Publication of 2 articles
 Poster Presentation at the Society for Vascular Technology 25th Annual Conference,
New Orleans, LA, August 2002: “Microembolism Distal to a Basilar Artery Aneurysm
Treated with Detachable Coils: A Case Study”
 Invited Speaker at the 1st Joint Society for Vascular Ultrasound Northwest Chapters
Conference, Klamath Falls, OR, October 2005: “TCD Case Studies”
 Requested for TCD monitoring in the operating room during carotid endarterectomies
over other technologists
Fine Jewelry Sales, Finlay Fine Jewelry, Medford and Klamath Falls, OR 1991-1999
Analytical and affable relationship builder with the ability to identify needs, make jewelry
recommendations, and up-sell products and service contracts. Provide credit management
by opening new accounts for customers and servicing payments. Answered questions
about the product by having a thorough knowledge of gemstones and diamonds. Accurate
calculation of sale prices/discounts and daily inventory. Designing jewelry displays that
attract customers.

4. EDUCATION
REFERENCES
Oregon Health and Life Insurance Examination: Passed 2016
Registered Vascular Technologist (RVT) from ARDMS 2001
 Registry number 93052
Basic Life Support (BLS) through the American Heart Association 1998-Present
Health and Life Insurance Coursethrough ExamFX.com 2016
OregonInstitute of Technology, Klamath Falls, OR 1996-2000
 Bachelor of Science, Medical Imaging: Vascular Ultrasound Option
 Vascular Ultrasound Externship at Bon Secours Venice Hospital, Venice, FL
 Dean’s List 1996 to 2000
 Graduated Cum Laude – gpa 3.67
John Vargas: 919-943-6080
Former Director, Neurodiagnostic Services, Duke University Hospital
Daniel Laskowitz: 919-616-4241
Medical Director, Neurovascular Laboratory, Duke University Hospital
MarilynBurkman: 919-225-6182
Direct Report, Neurovascular Laboratory, Duke University Hospital
JenniferCabe: 919-684-317
Former Assistant Manager, Former Interim Manager and Current Informatics Manager
Neurodiagnostic Services, Duke University Hospital
Jahna Connolly: 541-890-4865
Former Manager, Finlay Fine Jewelry