1. PageU.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
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2. PageU.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
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International Experience 40+ years
Global Coverage 120,00 destinations served in 220 countries and territories
Regional Air Hubs
Bahrain, Cincinnati, East Midlands, Hong Kong, Lagos, Leipzig,
Singapore
Vehicles ~ 62,000
Facilities ~ 4,500
Service Points ~ 35,000
Employees More than 100,000
Customers Over 2.8 million
Shipments ~ 150 Million per year

3. PageU.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
We're committed to using our international expertise and
world-class service to ensure our customers’ success…
YOUR SPECIALISTS IN INTERNATIONAL
“No one knows the world
like we do”
Global Expertise
With major hubs in every region and
custom brokers in more countries than
anyone, we are the largest, most
experienced, global provider – meaning
our certified international specialist
can offer:
• Worldwide reach
• Local knowledge
• Unparalleled regional capability
• Training
• More than 40 years of international
shipping know-how
Service Excellence
“The relentless pursuit of service
quality is our DNA”
We tackle proactively, offer real-time
visibility, optimized global routing and
in-house customs – meaning more
efficient, personalized service
that offers:
• Quality
• Reliability
• Speed
• Flexibility
• Customs expertise
International Focus
“International isn’t just part of our
business. It is our business”
Our network now offers U.S. customers
more flights, with more pickup and
delivery options – and we‘re dedicated
to delivering the world with a smile,
bringing you the benefits of our:
• Network
• Connectivity
• Commitment
• Helpful attitude
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4. PageU.S. Government Sales & Support | 2015
Small Parcel Express Pricing for Over 220+ Countries including Puerto Rico and Guam
Heavyweight Express Pricing for Over 220+ Countries including PR, Guam, AK and HI
Approved Vendors Receive Full Contract Program Pricing and Support
• Minimal assessorial charges, including full fuel waiver
• 166 International Dim Factor for all Shipments
• 24/7 Network Visibility
• Control Tower customer service support
No Contracts or Revenue Commitments
Annual Pricing Updates in October
Commercial Pricing Available
U.S. Government Sales and Support
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Control Tower Approach
Applied Project Management
Proactive Monitoring & Analysis / Quality
Control
Risk Management / Contingency Plans
Continuous Process Improvement
Contract Names & Endorsements For 2016
• TDS:HTC611-14-R-C004
• Polar Air Cargo Inc.
• PAZC SCAC Code
• FY 16 IHAT – International Heavy Weight Tender
060115
• Polar Air Cargo Inc.
• USTRANSCOM Heavyweight Service
• CAT “A” : HTC7 11-13-D-C005
• MIAMI AIR International
• MAIT SCAC Code

5. PageU.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
DHL Express –Government Programs
 Worldwide Coverage – 120,000 Destinations
in more than 225 Countries with 36 Hubs and
over 4,700 Bases
 Experienced Global Network Servicing all
Unified Combatant Commands
 First in Service in Iraq and Afghanistan
 Contingency Plan Triggers to Mitigate
International Risks
 Approved ITAR carrier
 Approved ISO carrier
 Dedicated Program Management to Design,
Implement and Support Customized
Solutions
Any Size. Any Weight.
Anywhere.
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6. PageU.S. Government Sales & Support | 2015
IN THE AIR. ON THE GROUND. DELIVERING SUPPORT.
U.S. Government Sales and Support
Heavyweight Express Capability
ITAR Capable DSP-5, DSP-73, DSP-61
and Import Exemptions for Repair and Return
Service to OFAC Embargoed Countries (License Req.)
Dangerous Goods in Accordance with IATA Standards
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7. PageU.S. Government Sales & Support | 2015
Our Warfighter Support team provides best in class customer service and support for all
our Government customers and Vendors. Located in Plantation, FL, they coordinate efforts
with Program Management functions located in the US, Europe, Japan and Bahrain.
Customer Service personnel to support track and trace, spot quotes and operations support
coordination in the US and overseas.
Operational project management functionality to support specialized movements and
charters.
Staffed with export and import experts, including in-house licensed customs brokers that
ensure DHL’s customers are compliant with all export and import regulation.
Warfighter.Support@DHL.com
888 DHL X DOD (888-345-9363)
www.DHL-usa.com/USGOV
U.S. Government Sales and Support
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8. PageU.S. Government Sales & Support | 2015 8
DHL DANGEROUS GOODS TEAM
"DHL Express and its partners are committed to the safe and reliable transportation of Dangerous Goods. DHL Express will
maintain the highest standards within the industry by continuously improving our dangerous goods product and services
and seek new opportunities to grow our business.
Dangerous
Goods Sort
Operations
Handling Agent
Denise Ward
Dangerous
Goods
Specialist
Jesse Fife
Dangerous Goods
Specialist
Kevin Davis
Senior
Dangerous
Goods Expert
Jennifer Plank
Director of
Network Air
Operations
Compliance
Steve Elkins
Dangerous
Goods Senior
Expert
Sharon Hodge
Manager of The
Americas
International
Dangerous Goods
Hotline
Shawn Pandorf
DHL Express and its partners are committed to the safe and reliable transportation of Dangerous
Goods. The DG groups role is to work with the customer to make sure that all questions are
answered on the product and to provide ongoing support.
Dangerousgoods@dhl.com = Email Address

9. Thank you for your time!