1. 1
HasanAbdelhadiAlaeddin
Riyadh - KSA
Cell: +966582919696 OR +962798924384
Skype ID hasan.zainalabdeen1
haszain@yahoo.com
Objective:
An extremely tenacious, self-motivated and driven professional with over ten
years’ experience within the automotive sector. Possesses an outstanding
working knowledge of the sector, industry expertise and a strong commitment to
the ongoing delivery of exceptional customer service at each stage of the
customer journey.
Key Competences:
 Aligning performance for success.
 Building strategic working relationships.
 Negotiation.
 Coaching and developing others.
 Communication.
 Decision making.
 Delegating responsibility
Professional Experiences:
1. June /2012 – Present TTi Global– USA
(Regional Non-Technical Training Manager & Non-Technical Trainer)
Delivered the Following Training Courses:
1- Communication Skills.
2- Selling Skills.
3- Delivering warrantybest practice.
4- Delivering service & parts performance.
5- Delivering the brand promise

2. 2
6- Introduction of Jaguar & Land Rover
7- Delivering the Service Experience
8- Building a high performance team.
9- Delivering Business Performance.
10- Putting Customer First.
11- The Leadership Challenge.
12- Delivering JLR Customer Experience.
13- Delivering Service Performance,
14- Delivering Dealer Service Experience.
15- Product Knowledge
16- Nissan Fundamental
17- Nissan Service Advisor education Program.
18- Nissan Basic Service.
19- Nissan Warranty.
20- Kaizen (Japanese's 5's Program).
2. 2010 – 2011 Abu Khader Automotive – Jordan
(After Sales Manager). GMC, Chevrolet, Cadillac, Humor& Opel
Functions and Responsibilities:
 Build, lead, motivate and develop a highly successful team that achieves its
objectives.
 Assisting with after-sales related market research and recommend improvement
measures with the aim of continuously enhancing customer satisfaction.
 Formulated department budget, conduct operative planning, develop and use various
reporting tools to facilitate the department planning and controlling.
 Administered and manage all aspects of customer and dealer complaints related and
Deal with any customer complaints pertaining to product reliability, assist dealers and
customers alike to find resolutions to these complaints.
 Customer Satisfaction Index (CSI), Fixed First Visit (FFV), Service Follow Up (SFU)
Implementation, reporting, distribution and handling account with report provider.
 Enhance customer satisfaction by providing effective training to retail network and
resolving technical problems.
 Executing full Parts Sales management, leadership and operational support to
dealerships in order to induce sales revenue of agricultural equipment and grow their
customer base.
 Ensuring that all areas of the sales process is executed and understood by the
dealership network and information received by them is actioned immediately
 Developing promotions, marketing and programs with dealerships to capture
incremental business.
 Identify key dealers who have the opportunity to maximize Parts Sales growth and be
able to monitor the dealer's current performance.

3. 3
3. 2008 – 2010 Ole Automotive – Jordan
(After Sale Manager). Land Rover, BMW & Mini
4. 2005 – 2008 Al-Mahmoudia Motors – Jordan
(After Sales Manager). Jaguar
5. 2004 –2005 Jordan Food Investment – Jordan
(HR & Training Manager).
Functions and Responsibilities:
 Maintains the work structure by updating job requirements and job descriptions
for all positions.
 Maintains and enhances the organization's human resources by planning,
implementing, and evaluating employee relations and human resources policies,
programs, and practices.
 Maintains organization staff by establishing a recruiting, testing, and interviewing
program; counseling managers on candidate selection; conducting and analyzing
exit interviews; recommending changes.
 Prepares employees for assignments by establishing and conducting orientation
and training programs.
 Ensures planning, monitoring, and appraisal of employee work results by training
managers to coach and discipline employees; scheduling management
conferences with employees; hearing and resolving employee grievances;
counseling employees and supervisors.
 Maintains management guidelines by preparing, updating, and recommending
human resource policies and procedures.
 Maintains historical human resource records by designing a filing and retrieval
system; keeping past and current records.
 Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
 Completes human resource operational requirements by scheduling and
assigning employees; following up on work results.
 Maintains human resource staff by recruiting, selecting, orienting, and training
employees.
6. 2002 – 2003 Doha Bank – Qata
(Manager, Training & Career Development).
Functions and Responsibilities:
 Develop, implement, and monitor training programs within an organization.
 Supervise technical training for staff.
 Conduct orientation sessions.

4. 4
 Develop multimedia visual aids and presentations.
 Prepare and implement training budget.
 Evaluate needs of company and plan training programs accordingly.
 Conduct performance evaluations.
 Provide companies with classroom training, demonstrations, on-the-job training,
meetings, conferences, and workshops.
 Provide performance feedback.
 Conduct continuing education training.
 Provide leadership development education.
 Provide logistical support, course development, delivery, evaluation, process
measurements, and cost management.
 Plan the implementation and facilitation of activities and events, budget
spending, material production and distribution, and other resources to ensure
that operations are managed within authorized budgets.
 Assist with the development of strategic plans.
7. 1997 – 2000 National Commercial Bank – Saudi Arabia
(Training Manager).
Education:
1978 Al Taj High School – Jordan (High School Diploma).
1990 Cerritos College – USA (Associate of Art Electronic Engineering).
2000 ExecuTrain Center – Saudi Arabic (Microsoft Certified System Engineer).
2012 Certified Trainer
Languages:
Arabic: Mother Tongue.
English: Fluently.
Spanish: Very Good.
ComputerSkills:
Expert level on all MS applications (MS Word, Excel, Access, PowerPoint,
Outlook, and Internet).

5. 5