This presentation has been moved to YouTube at: http://youtu.be/zsI6Hz2Usuc The reason this was moved is that SlideShare no longer supports the recorded audio by Leila Hamden. Find "Horror Stories: Packing and Shipping Recommendations on YouTube at: http://youtu.be/zsI6Hz2Usuc A "Condition Report" and "Claims for Damaged Work" mentioned in this presentation can be found in the Professional Guidelines. http://www.harriete-estel-berman.info/profguidelines/profguide.html