This presentation has been moved to YouTube at: http://youtu.be/ASWUP3S6-gc This presentation was moved because SlideShare no longer supports the audio for the lecture "If Shipping Goes Wrong, It really Goes Wrong by Brigitte Martin. For more information about shipping art & craft check out ASK Harriete at: http://askharriete.typepad.com/ask_harriete/shipping-artwork-and-crafts/ A "Condition Report" and "Claims for Damaged Work" document can be found in the Professional Guidelines. http://www.harriete-estel-berman.info/profguidelines/profguide.html