1. Harold T Burwell, MCP, Network+
POB 2126, Clinton, MD 20735
htburwell@yahoo.com
301-710-8211mobile
Qualifications Overview
 Top Secret clearance(TS/SSBI active/current) 08/2011,Secret Clearance(active/current) 09/2010
 Information Technology Specialist/ Consultant with over 10 years field experience in the following:
 NetworkEngineer-LAN/WAN/MAN,( firewalls) include/Cisco ASA/PIX,Juniper, Check-Point, Palo Alto,
Blue Coat, McAfee- Sidewinder, Stonegate, Nagios monitorings/w,Cisco network security and emergency
recovery, Symantec NetBackup7.5, FastBack recovery, VMware, HP/iLo, SolarWinds,HTTPS/HTTP, EIGRP,
BGP, OSPF, FTP, Juniper SRX, PuTTY/SSH,DHCP,DNS,MPLS protocols,command linetools,Windows
Server2003, Windows Server 2008,Exchange Server, MS SQL server, Citrix,and SMS/Network Support
Technician-hardware:(desktop and laptop pc ) Dell,IBM, Gateway, Compaq, Hewlett Packard,(rack
mounted) HP Proliant350/360/ bladeservers,Cisco routers and switches,Cisco Voiceover IP phones
7941Gseries,RIM Blackberry,PalmTreo PDA , ADP wireless security systems,surveillancemonitors and
cameras,CAT5/6 , cableinstallation, T-1/T-3 phone lines,dropbox,video monitors and motion detectors.
 Software: OS-Windows 2K/XP/Vista/WIN7,Linux/Oracle9i,Symantec/Norton Ghost, Active Directory,
Outlook XP/OWA, HP GroupWisemail server, Lotus Notes-Domino server, DHCP, DNS,WINS,IE7/IE8.
Professional Experience
Burwell Technical Services, LLC (veteran-owned business/contractor) 03/2014-present
Network Support Technician Landover, MD
InstallingCisco switches,experienceon Cisco firewall includingPIX/ASA via command lineadministration,Ability to
work independently with limited administrative support, on Cisco Routers, and VOIP Phone system including:
o Solid understandingof IP routing protocols (BGP, OSPF, EIGRP)
o Able to setup a wireless and wired 802.1x usingradius authentication
o Proficientin Cisco Command Line Interface
o Able to interpret routingtables and troubleshoot interface status
o Able to configureand troubleshootQoS on router and switches
o Able to interpret configurations / understand how the hardwarefits into the overall network
design
o Able to maintain L2 network design (spanningtree, QoS)
o Able to trouble shoot L2 issues since(cablerelated,L2 protocols,and all subsets
o Ability to load new IOS software images onto a Cisco switch
Concerned Black Men National Organization 11/2013-03/2014
Homeless Veterans Job Coach Washington DC.
 Served as a non-technical counselor to assisthomeless veterans in a reintegration program to assist
veterans obtain needed services through various agencies in DC metropolitan area obtain trainingand job
assistance.
 This was an end of the year shortterm contract (subsequently followingthe government shutdown of
2013).
ManTech International (Vanguard /U.S. Dept. of State /Global IT Modernization) 08/2013 – 09/2013
NetworkSystems Engineer Springfield VA

2.  GITM projectreplaces the legacy OpenNet and ClassNetservers and switches,Backup Solution with FilesX
or FastBack.Installsnew server racks as needed (if identified in design) GITM HWR (hardwarerefresh)
both h/w&s/w, replaces the legacy configuration with virtual server configuration.
 The installation of firmwareand iLo applications to the management servers,virtual hostservers,NetApp
servers,NAS (Network Attached Storage) DAS (Direct Attached Storage) servers on the unclassified and
classified end.
 Thin clients,usingvMotion within the VMWare application.
 Installation and configuration of Cisco 3560,3760,2960 coreand clientswitches scriptingusing
SolarWinds.
 Identify and configure domain controllers,member servers,terminal servers,exchange servers,configure
RAID/0/1/RAID5.
 Log all software,hardware,and media thru a database.
 Prepare for postinstallations.
PG Sports and Learning Center 05/2012 - 06/2013
Volunteer/ IT Network Administrator Landover, MD
 Provideassistancewith computer lab and network installs and repairs.
 Additional duties includeuser trainingand application installations/upgrades and anti -virusinstallation
system monitoring.
US Department of State/ Copper River IT/Valida-Tek,Inc 09/2010-03/2012
Firewall Administrator Washington, DC
 Provided general Tier II monitoring, configuration, and supported a large global enterprise firewall
environment supported over 80,000 users in almost every country in the world.
 Supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and
Application Firewall Packet Filtering technologies (Stonegate, McAfee Sidewinder G2, Juniper, Checkpoint,
Palo Alto, Blue Coat, Microsoft Windows Server 2003/2008) implementation and troubleshooting from a
security/firewall perspective.
 Basic TCP/IP network implementation and troubleshooting.
 Monitoringhardware/servers using Nagios and SSH/PuTTY, set access list, policy, load balance, including
memory upgrading, hard-drives and toggles installation and upgrades.
 Monitor Firewall traffic flow and set policies via Blue Coat and Juniper firewalls,(unclassified and
classified) stateside and overseas, handle ticket system with Remedy, as well as monitor Outlook email
customer tickets and Dept. of State secured/classified cables.
 Performed hourly periodic health checks for the firewall on Nagios and PuTTY.
Kaiser Permanente/Hewlett Packard 10/2008-02/2009
Help Desk Support Tech/ PC Technician/ NetworkEngineer Silver Spring, MD
 Pre build: HP Proliant380 G5/ReceivingInventory/Rack server into rack/Setup server ready for build.
 Build & Configure: OS with Windows 2003 SP1 may be even SP2/Patch & Antivirus (ePO)/Switch to collect
timezone, manually move Drives to Bay 5/6/7/8/ Create Array/logic disk 1+ 0,formatted into E Drive.
 Install PXE& Proxy Services on E Drive/Setup Replication job to replicateXD image and SWDIST
Application Libraries (~110-120GB)/Basic configuration of HP iLO.
 Post Build: SolarWinds for scripting for master/media/client servers, Copy the printer cabinetfiles from
the target to be replaced server/Run printmigto restore printers.
 Unrack and box Server/Deliver to shipping/ArrangeDHL pickup
US Senate Office-Sargent at Arms 09/2007-11/2007

3. NetworkEngineer Washington, DC
 Designed, installed and supported Windows/XP network maintainingall Cisco routers and switches,HP
servers,workstations (desktop pc , laptops),and networked HP printers
 Additional duties included upgradingnetwork hardwareand software components as required.
 Various duties included installs,upgrades,and network configurations (usingSolar Winds/configuration
scripts),network printingrights,network security Cisco PIX, Cisco ASA, Palo Alto, scriptingusingSQL
server configuringqueries and software applicationson fileservers.
 Provided technical support,maintained network LAN/WAN/MAN and controlled network traffic,set
policy,load balancers,designed individual senator’s officenetwork environment, directories,senate
office vpn and security for networks being installed.
 Assignments were complex and performed with littleor no supervision on routinework
McGraw-Hill/Wi-Pro/Pyramid Technologies 07/2007-08/2007
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:2 month assignment/cover for full time employee on help desk
 Was a member of a Network intra-agency help desk supportteam with (Unisys/WiPro/McGraw-Hill) a
major publishingcompany with daily deadlines for several monthly periodicals,technical textbooks and
journal articles aswell as end user network support
 Duties included Duties included hardwareand software application support,hardwireand wireless
network support which included/network printers/work stations.
 Remedy ticket system, SMS, Citrix server,usingSolarWinds,
WindowsXP/Outlook03/LAN/WAN/WLAN/VPN/Active Directory/SQL
John Snow, Inc. 05/2007-06/2007
NetworkSupport Technician Rosslyn, VA
 Responsiblefor the followingtasks:2 month emergency assignment
 Was a member of Network Support team that supported an International World HIV/AIDS (USAID)
research firm
 Network supported LAN/WAN/VPN/WVPN system usingRed Hat Linux/Oracle9i,setup email/accounts
on the GroupWiseserver, OTRS ticket system.
 Set-up users accounts and domains usingVoIP Cisco 7941G/GEphones via Active Directory, wireless
connectivity,upgrades for Dell Latitude D620 (usingNorton Ghost image upgradingW2k -WXP).
 Hardware upgrades,HP/Cannon/Xerox network printers
Morrison and Foerster, LLP 05/2007-05/2007
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:4 week assignment
 Installed NetApp storageappliances.
 Was a member of the deployment team for an International Lawfirm, to perform a system upgrade for
over 1500 users from Windows 2000 to Windows XP
 hardwareHP 7100 desktops and HP530 laptop pc , re-imaged units usingNorton Ghost Imaging
 Active Directory/USMT to upload proprietary legal softwareapplications:Citrix server/I-manage,
Concordance, SQL (queries)Outlook email serviceto sync Blackberry from the DC and VA offices network
drives
PG County Government / Metro Technology Systems 04/2007-05/2007
NetworkSupport Technician Landover, MD
 Responsiblefor the followingtasks:2 month assignment/coveringfor fulltimeemployee on emergency
leave.
 Was a member of the desktop supportteam that used the teamwork approach to resolvevarious
technical issues for county-wide agencies:PoliceDept., Sheriff Office, Dept. of Corrections,CircuitCourts,
Libraries,Social Services,to include:Mainframepasswords,terminal resets,Exchange Server2003, Citrix

4. server, SQL servers,network servers,printers,hardware/software application issues,usingRemedy
remote desktop system.
 Supported and upgraded proprietary software applications,used Remedy ticket system and provided
remote assistancefor users
 Installed,configured,and maintained NetApp storage appliances
Burwell Technical Services, LLC (veteran-owned business) 03/2007
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:3 week assignment
 Installed POS (pointof sales) softwarefor retail small businesses,updated OS and repaired several
company pc, included installinghard drives,upgradingmemory.
DRS Technologies 02/2007
NetworkSupport Technician Gaithersburg, MD
 Responsiblefor the followingtasks:3 week assignment
 Installed proprietary scientific and engineerings/wfor a DOD research firm,usingNorton Ghost to re-
image pc , assisted end users with various hardwareissues and systeminstalls,used Active Directory, SQL
server, SMS
IRS/ASI 01/2007
NetworkSupport Technician Falls Church, VA
 Responsiblefor the followingtasks:1 week assignment
 Installed,configured and tested, rack mounted HP Prolient350 server, a one-day assignment.
 This was for an IRS remote government location in FallsChurch,VA
Millennium Scan 01/2007
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:1 week assignment
 Installed and upgraded MRI software system for medical facility located in Georgetown upper NW in
Washington,DC on a one week assignment
Tishman Speyer, LLP 01/2007
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:3 week assignment/end of contract.
 Was a member of the deployment team for a major Real Estate leasingfirm
 I was placed in chargeof the control center on the final day of the project.
 Duties included the installation and testingsystem upgrades usingDell pc , HP network printers,
additionally, ActiveDirectory (domain controllers/partitioned disks), installed Blackberry PDA,activated
and listed pc and blackberry on firm's Windows SharePoint portal system designed for the deployment
project
George Washington University/ STA Travel/ Core Technologies. 12/2006
NetworkSupport Technician Washington, DC
 Responsiblefor the followingtasks:2 week assignment
 Installed and tested Cisco2811 router and Cisco7941 series VoIP phones,6 Dell desktop workstations,
upgraded proprietary apps,worked with GW tech in Data room on the upgrade of the T-1 lines.
Core Technologies /Rite Aid Pharmacies 12/2006
NetworkSupport Technician Washington DC
 Responsiblefor the followingtasks:2 week assignment

5.  Installed and builtseveral Kodak/photo kiosk workstations for RiteAid pharmacies.Which included:
touch screen monitors,various vendors (Dell,HP, IBM) rack mounted servers and digital scanners,and
network printers,on a short-term 3 week field tech assignment
Long and Foster Real Estate, Inc. 03/2005-09/2006
Help Desk Technician I / Information Services Fairfax, VA
 Provided help desk phone supportfor 18,000 real estate agents usingCitrix server (shadowusers to
resolvevarious issues).
 MicrosoftExchange Server2003 (resetting and performing backups to remote officeservers), Active
Directory/ Domain Controllers (resettinguser accounts,resetting passwords) VNC server (resetting
roamingprofiles)provided supportfor People Soft Ticket system, PDA Palm/Treo 650/700,Blackberry
7720/7750.
 handled wireless connectivity issues with laptop pc and actively work with real estate agents with
proprietary apps/Individual and Team websites/ CaseSheets online(proprietary application contracts)/
Citrix ThinClient-Nfuse/OMNI,eformsXP all on the applications pageas well as OutlookXP/2003/OWA
 Set-up user accounts/profiles, mail merges,*. pst folders,etc./Closed approx. 98% of all tickets/work
orders (average 25-45 calls per day).
Federal Reserve Board 01/2005-03/2005
Desktop Support Technician Washington, DC
 Responsiblefor the followingtasks:3 month assignment
 Deployed and supported 1500+ users and various departmental migration services fromWindows 2000 to
Windows XP usingNorton/Symantec Ghost
 Used a sharedriveto saveall Federal Reserve Board proprietary software applications,hardware,i.e.,
optical drives,video cards,memory sticks/cards,PDA/Blackberry 7200/900 series RIM
 Setup new users on Lotus Notes release6, OracleDiscoverer,Netscape and configured the local and
network printers
Defense Logistics Agency 11/2004-12/2004
Desktop Support Technician Ft. Belvoir, VA
 Responsiblefor the followingtasks:1 month assignment
 Installed security G-badges,configured pc for the Security Policeand updated Blackberry / Blueberry
7200& 950RIM
 Set-up new users workstations and supported over 2,000 users (military and civilian).
 Performed Outlook 2003 updates and provided support for creatingand backingup the (*pst) folders,
troubleshoot HP printers,Xerox printers,assisted with system backboneserver, installed hardwareand
software to current and new users,setup network printers usingthe ip-pinger tool,for testing
connectivity
Blank, Rome, LLP 08/2004-11/2004
Help Desk Support Technician Washington, DC
 Responsiblefor the followingtasks:4 month assignment
 Provided Tier2/Floor Tech supportto an International Lawfirm, for various hardware/softwareissues
 Supported users OS/Win2K,Citrix,Windows ExchangeServer2003, iManage s/w, Carpe Diem, IBM
laptops,Dell Optiplex GX250,phone system, hardwireswitches, hubs,set-up video conferencing, network
HP laser printers
 Installed,configured,and maintained NetApp storage appliances.
 Managed a deployment project for approximate240 attorneys, system upgrade Windows2K/ XP on Dell
desktop workstations and laptops, includingsettingup a data baseusingbarcodes for the hardwaredata
Unisys/Marriott 05/2004-08/2004
Desktop Support Tier 1 / Tier 2 Technician Rockville, MD

6.  Responsiblefor the followingtasks:3 month assignment
 Provided phone supportas 1st & 2nd contact to Marriottfield associates atfull -service,franchiseand
select servicehotels.Our team used various remote desktop tools on a Desktop Support platform:
PCAnywhere, Tivoli,Remote Desktop, and Remote Assistanceon Windows XP
 Installed email user/clientaccounts,* .pst folders,title accounts,name associated accounts thru Outlook
2000 and XP on Exchange server 5.5 & 2000, reset passwords thru Active Directory.Scheduled pc for top
off, re-imagingsoftware upgrades from Win98/WinXP usingNorton Ghost image, ran various malware
applications,i.e.,Spybot, McAfee VS, StopZilla,and SpySweeper for spy ware and virus infections.Using
remote tools,reinstalled varioussoftwareapplications,includingthe Blackberry and Treo PDA , and
several proprietary applications owned by MarriottCorp
 Troubleshoot and install network printers,mappingnetwork drives
 Remotely mapped several network drives
Gibson, Dunn & Crutcher, Ltd 04/2004-05/2004
Help Desk Support Technician Washington, DC
 Responsiblefor the followingtasks:1 month assignment
 Responsiblefor a major deployment projectassigned to re-image International lawfirms proprietary
applicationsas well as assistingusers in training
 Set-up new Dell pc and laptops,used Norton Ghost clientto image the pc then used the filetransfer
Wizard on Win XP to migrate the clients files fromthe old pc to the new pc, verified the integrity of the
data transfer.
Mercer Consultants 04/2004
Help Desk Technician Washington, DC
 Responsiblefor the followingtasks:2 week assignment
 Was a member of a deployment team to assembleand install Cisco IP Phones 7940G,7910G.
Computer Science Corporation (Contractor/Volt Technical Services) 01/2004-03/2004
Help Desk Tech Support Washington, DC
 Responsiblefor the followingtasks:3 month assignment
 SEC VPN Laptop Deployment Team, responsiblefor the deployment of over 180 DELL Latitude D600
Installed software(i.e., CaseSoft, WP 11, Data Migration of old hard drive to laptop.
 Installed dual flatscreen monitors/Configured (SEC)VPN clientV3.0, Concordance Workstation,BlackBerry
PDA's and desktop/Assisted in the trainingof the attorneys for the new applications
Computer Science Corporation (Contractor: Volt Technical Services) 10/03-01/04
Desktop Support Technician Crystal City, VA
 Responsiblefor the followingtasks: 3 month assignment
 Fed sector redeployment assignment: completed clientsurvey for info on applicationsand hardwareused
and needed/ Performed migration from OS Win2K to WinXP,updated Windows virus security,exchanged
data from old pc to new pc which included Lotus Notes Dominos 5.0 server, and created user accounts on
the network for email access thru Outlook/ Upgraded systems applicationsand applied required patches
(e.g. Cost Point,LCD, Oracle),Novell Client4.0 configured users passwords,domains,trees,servers, giving
user access to local and network drives and network printers/ Installed hardware,optical drives,RAM
memory cards,Iomega optical zip drives,hard drives,downloaded updated drivers online,desktop and
mini tower models: IBM Net Vista,IBM300PL, Dell Optiplex, Gateway GPS-400c, Dell Latitude laptops,IBM
ThinkPad T40/30 laptops,entered completed data on an onlinedatabase,The CSC portal,which included
the tech info of the new units and the surplus units
American Securities, Inc. 9/2002-12/2002
Wireless Alarm Systems Installer (Consultant) Washington, DC

7.  Responsiblefor the followingtasks:4 month assignment
 Installed and configured wireless security systems for commercial and residential customers.
 Installed CAT5 cablefor T-1 and T-3 lines interconnectingpanel box with telephone linebox (hardwired)
and installed sensors,motion detectors, fire alarms,closecircuitmonitors for the wireless systems.
Education/Training
OnlineIT trainingcourses:
 Onlinecourses/ VMware/Symantec NetBackup7.5/Solarwinds /Juniper SRX/2014
 OnsitetrainingVMware/VSphere- virtualization projectGITM –ManTech/ Springfield,VA 2013
 Onlinecourses/html/php/python/django- programmers video training2013
 Onlinecourses/video training on SCCM/MS SQL server/Windows7 2013
 Onlinecourses/SearchDataCenter.comdaily e-trainingvia website/ITSecurity onlinecourses 2010
 MicrosoftWindows ITPro- website (webcast training) Active Directory, SMS, Exchange Server, Network
security,Cisco- website (webcast trainingincludes):Cisco 2800,3500,4500 series routers/switches,Voice
over IP routers, Cisco7940 Gseries IP phone, Security PIX firewall,Tech Target (webcast training),Citrix-
website training,Symantec- website training:network security and emergency backup storage recovery:
field training:Symantec Ghost Coursecompletion, 2007-08
 US Senate Boot Camp: Installation TeamCertified Engineer/ Windows Server 2003 Network certificateof
completion, 2007
 University of the Districtof Columbia: (Network SpecialistTrack II)
 (Network +, CNA, MCSA) certificates of course completion, 2003
 UnisoftSchool of Technology: (Network Technology):
 (A+, MCSE, CCNA, and CCDA) certificates of coursecompletion, 2001
 Bowie State University: Bachelor of Science Degree (Social Work) 1987
CERTIFICATION
 Comp TIA MCP (WinXP) certified
 Comp TIA Network + certified