Presentation done by Alfred Remmits CEO of LearningGuide about learning, information overload, knowledge application, electonic support systems and learning trends

1. Learning2006 Alfred Remmits: CEO LearningGuide

3. Information Overload!

4. Gartner reports in July 2006 2006, Gartner Through 2010, enterprises that fail to help people absorb and integrate new information flows, group dynamics and work styles will undercut by half the anticipated value of their workplace investments (0.7 probability)

5. Question: What percentage of knowledge that you need to do your job is stored on your own mind?

6. What percentage of the knowledge you need to do your job is stored in your own mind? 1986: 75% 1997: 15-20% 2006: estimated 8 -10% Robert Kelley, Carnegie-Mellon University What do we really need to know to do our jobs? Robert Kelley’s longitudinal study with knowledge workers

9. Market Growth 2006 - 2011 Source: Ambient 2006

10. How do our employees really learn?

11. Informal learning and EPSS How do we learn? Source: Atos KPMG Consulting Experiencing On the job 45% Networking 30% Mentoring & coaching 3% Special Assignments 2% Workshops 10% Training programs 8% Manuals & instructions 2%

12. Informal learning and EPSS How do we learn? Source: Atos KPMG Consulting Informal Learning = 80 % Formal Learning = 20 %

13. Informal learning and EPSS The learning impact Number of respondents 909 40 %

14. Knowledge Retention From Classroom Training 100% 80% 60% 40% 20% 0% 30 Min. 58% 33% 48 Hrs. Time after course completion 3 weeks Source: Research Institute of America

16. Immediacy and Relevance

18. Knowledge model Teacher Learner Performance Training Helpdesk Classroom E-learning Formal Learning Informal Learning One to many One to few On-the-job Support

19. Knowledge Acquisition Teacher Learner Performance Training Formal Learning Informal Learning CONTENT BASED

20. Knowledge Application Teacher Learner Performance Training Helpdesk Classroom E-learning Formal Learning Informal Learning One to many One to few On-the-job Support CONTEXT BASED

21. We Need to Support the TOTAL Learner... Initial continued Remedial Upgrade Transferred Source: Bob Mosher, Microsoft Learning Acquisition of Knowledge Instructor centric Classroom centric Application of Knowledge Mentor/Coach Centric Real-World/ Solution Centric

22. Just in Time Just Isn’t Enough Degree of Embedded Learning Immediacy of Support Immediate Highly Delayed Embedded in Workflow Removed from Workflow Bob Mosher & Conrad Godfrettson

23. Electronic Performance Support Systems / Process Embedded Learning Systems

25. Sample Client List SCRO

26. DEMO

27. Conclusions and Q&A

29. Trainer/ Specialist / Information Worker Performance Training Electronic Performance Support Helpdesk Class-room E-learning Formal learning Informal learning New technology Existing technology All learning formats LearningGuide Manager CHM Scorm HTML PDF

31. LearningGuide Content Library Service Providers LearningGuide Partners Independent authors LearningGuide Manager Customer Customer Customer LearningGuide Content library with sharable LearningGuide objects LearningGuide Customer Customer Customer LearningGuide Partners

32. The concept of LearningGuide Integration with helpdesk