Project on savor food Pakistan home delivery report.

1. Course TiTle:
ProjeCT ManageMenT
ProjeCT:
saVour FooDs
“HoMe DeliVerY”
subMiTTeD bY: aqeel Hussain
(b08-002)

2. INITIATION
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3. Project Charter
Project Description:
We are living in a world where costumer satisfaction is very important that with
each passing day more concise, effective and user friendly products and services
are introduced.
A concept commonly known as home delivery is being implemented to satisfy as
many customers across the world. Taking this basic concept, we are starting the
Savour Foods home delivery. Although some of the service oriented companies
have been doing this home delivery from recent past, but it is not common due to
various reasons which include cost effects, costumer satisfaction and improve
reputation etc.
Currently the food services providers like pizza hut etc are very good in home
delivery field but we can assure that we will be the best when we start the savor
food home delivery. We are promising a maximum 15 min time for our home
delivery and also no delivery fee. This means that within 15 minutes the product
will be at your door without any delivery charges.
Business Objective and Success Criteria:
Our organization Savour Foods Pvt Ltd is a leading name among fast food industry
since its beginning 20 years earlier. Our company main focus is customer
satisfaction and quality food. A new project “Savour Foods Home Delivery” has
been initiated in our organization. We will introduce Home delivery keeping in
mind the customer demand of cheap, efficient and quick service which will in
return increase our organization’s ratings among other fast food companies and
generate profits.
This project is to be completed in 8 months time in which we will introduce new
verity of fast food and also will launch a savour foods monthly dinner in which
customers and the savour foods peoples will be sharing their views.
Stakeholders:
Stakehold
er
Major
Benefits Attitudes Win
Conditions Constraints
Project
Sponsor
Profits,
Revenue,
Market,
Popularity
Encouraging Project Completed
on time with
minimum cost.
Very low expertise in
home delivery.
Project
Manager
Promotion,
Pay
Increase.
Encouraging,
Positive.
Projected
Completed on
time with efficient
utilization of
Organizational
process assets,
funds and effort.
Time and Resources.
Project Team Promotion,
Pay
increase.
Positive,
Ready to
take on the
challenge.
Project completed
on time with
efficient
utilization of
effort, resources
and funds.
Time and Resources.
Custo
mers
Cheap, User
friendly,
Quality
service,
Optimistic ----------------------
-----
--------------------------
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4. Project Scope:
In this project “Savour Foods Home Delivery” we are going to implement this
concept on our existing efficient workers and also hire some new people and this
project will be completed in 8 months time with in the allotted budget. The home
delivery service will be started immediately after the completion of the project.
The plus point which is time factor will be the base of each and every service more
services will be introduced with time. The project time line is 6 months (from
January 2011 to August 2011). We are going to launch a very good and quality
home delivery service because our main focus is customer satisfaction that’s why
we are assuring max 15 minutes time without any delivery charges.
Assumptions and Dependencies:
AS-1:
The Basic assumption which we have made is that “home delivery” will be a huge
success.
AS-2:
The project will be completed within the given time frame.
AS-3:
No change in management will occur.
AS-4:
Secondly from management point of view we are assuming that working will be
done according to the set pattern, funds will be adequate etc.
DE-1:
Our project heavily depends upon customer response which is the main indicator
of our project’s success.
DE-2:
The market competition locally and internationally will have an impact on the
project and our services as well.
DE-3:
The funds provided by the organization to initiate and carry on the project.
Milestones:
Event or Deliverable
Target
Date
Responsibility
Project charter approved 08-01-2011 Project Manager.
Project Stakeholders
approved the project
19-01-2011 Project manager.
Project plan completed 18-04-2011 Project Manager, Team Leader.
Project plan approved 22-04-2011 Project Manager.
Project team assembled 21-02-2011 Team Leader, Project Manager.
Project execution
initiated
04-06-2011 Team Leader, Project Team, Project Manager.
Project execution
completed
26-07-2011 Project Manager.
Customer acceptance 28-07-2011 Project Manager, Team Leader, Marketing
and Sales Dept.
Project closed out 29-07-2011 Project Manager.
Resources Required:
Resource Description and Source
Funds To initiate the project organization allocate funds to be used for
instance buying equipments, computers etc.
Human Resource Providing the team and Project Manager to initiate the project,
source is Human Resource Dept.
Organizational
Process Assets
Provided by Quality dept, they will help to initiate and plan the
project in more organized manner, with tasks and duties well
defined.
Transportation To pick and drop the trainers for the home delivery exercise and
also to practice the home delivery service.
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5. Project Approvals:
For the purpose of approvals which are to be made in a project a project approvals
team has been made including CEO and the project people. As project plan has
been made than approval is to be made. Any plan not accepted by the Approval
team results in a new better and improved plan because approval of wrong plan
will lead to project failure.
Role or Title Name and Signature
CEO Savour Foods Pvt Ltd Mr. Arbaz Khan
Project Manager Dr. Ali Ahsan
Team Leader Mr. Aqeel Hussain
Team Member (Hr) Mr. Javed Khan
Team Member (Quality) Mr. Baqir Hassan
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6. Identify Stakeholders
Stakeholder Register:
Name Position Role Requirements Expectations Influence
Mr. Arbaz
Khan
CEO
Savour
Foods
PVT Ltd
Looking
over the
project’s
processes
Project to be
completed on
time and
service to
satisfy the
customers
Efficient use of
resources and
funds
Head of
organization
and project
done according
to the laid
down rules
Mr. Javed
Khan
HR
Manager
Acquiring,
Developing
Team.
__________ Better utilization
of human
resource in
project.
Influence the
making of
project team,
training etc.
Mrs.
Sumaira
Arshad
Finance
Manager
Allowing
release of
funds and
monitoring
their
utilization
Audit reports Better utilization
of monetary
resources in
project
Allocate funds
for the project
and helps in
Costing and
Budgeting of
the project
Mr. Baqir
Hassan
Quality
Manager
Quality
Assurance
and
Quality
Control
Meeting
customer
requirements
and meeting
project
schedule
objectives
Meeting
customer
requirements
and provide best
quality service
Accepting or
rejecting the
training and
quality service
based on
customer’s
needs
Miss. Aksa
Shakeel
Marketi
ng
Manager
Help’s in
identifying
market
places and
help in
advertising
Quality service
to compete
with others in
market
______________
Determine the
marketplace
condition and
competition
level
Dr. Ali
Ahsan
Project
Manager
Planning,
Implement
ing and
completing
the project
Implementatio
n of required
project
management
processes from
initiation to
closing
Complete the
project within
the given time
and within the
given budget
Strong
influence on
the project as
he is managing
and looking
after the
project’s
processes
Mr.
Aqeel
Hussain
Team
Leader
Leading
the team,
developing
workers
together
Timely and
efficient
completion of
the tasks
Satisfy the CEO,
PM and
customer
Being the team
leader he has
the influence
over other
team members
Mr. Awais
Hassan
Team
Member
Training
expert
Timely and
efficient
preparation of
the workers
Timely
completion of
training
Influence on
training
related
processes
Customers ________ __________ Quality service Quality service
and excellent
home delivery
Can change
the market
demand
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7. Stakeholder Management Strategy:
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Name Influence Impact
Assessment
Strategies
Mr. Arbaz
Khan
CEO
Savour Foods
PVT Ltd
Head of
organization
and project
done according
to the laid
down rules
High degree of
influence as he is
the head of
organization
Project will be executed
efficiently and effectively and
according to the rules and
procedures adopted by the
organization which will help in
gaining the confidence of the
organization head
Mr. Javed
Khan
HR
Manager
Helps in
making and
developing a
project teams
Can have both
positive and
negative impact
on the project
based upon the
establishment of
project team
To perform all the tasks and
responsibilities it is important
that right people are assigned
the tasks which they can
perform well Developing a
project team is important to
accomplish the project’s tasks
effectively and efficiently.
Mrs. Sumaira
Arshad
Finance
Manager
Allocate funds
for the project
and helps in
Costing and
Budgeting of
the project
Have strong
impact on the
working of the
project as funds
are required for
the smooth
working of the
project
Adequate funds will be allocated
for the project to perform
different tasks without any
problem. Reports will be
published to show project’s cost
performance and to mitigate
negative impacts on project
Mr. Baqir
Hassan
Quality
Manager
Implementatio
n of Quality
Assurance,
Quality
Control,
Strong impact By implementing the quality
management components we
will satisfy the customer needs
of reliable and efficient product
Miss. Aksa
Shakeel
Marketing
Manager
Determine the
marketplace
condition and
competition
level
Mild to strong As marketing department is not
an important stakeholder, so
there is no as such strategy
needed
Dr. Ali Ahsan
Project
Manager
Governing the
project and
managing the
project
processes
Strong influence
on the project as
he is managing
and looking after
the project’s
processes
Right job to a right person and
performance appraisal is key to
success in any project, so to
bring the project to a meaningful
end measures will be taken to
maximize the team’s
performance
Aqeel Hussain
Team Leader
Being the team
leader he has
the influence
over other team
members
It’s the
responsibility of
team leader to
make sure that
all processes are
performed
effectively and
efficiently
Right job to a right person and
performance appraisal is key to
success in any project, so to
bring the project to a meaningful
end measures will be taken to
maximize the team’s
performance
Mr. Awais
Hassan
Team Member
Influence on
training of
personals
The impact might
be severe if the
tasks assigned
are not performed
well and on time
within the
constraints
Support people will be hire to
minimize the negative risk of
this stake holder

8. PLANNING
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9. 1. Project Management Plan
The project “Savour Foods Home Delivery” will be completed in 8 months time
(from January 2011 to August 2011). At the end of project our services will be a
deliverable, but during the project execution all the tasks which will be performed
and as a result we will get simulation and testing results of the different trainings
and quality service those will also be our deliverables which will be shown to
project team leader and their reports will be presented to the project manager.
The execution phase will start from 06-04-2011 and will end on 26-07-2011.
During the execution phase the efficient use of resources will be made and
performance reports will be forwarded to the CEO by the project manager and
control and continuous monitoring of the processes will be made and performance
reports like cost work performance reports and schedule performance reports will
be given to the CEO and any other required functional manager. At the end of the
project a final project report will be issued which will contain the personal work
experience of individual team member, the team leader and the project manager
also a help manual will be published for the help of the customer so that the
customer can easily understand the working of the product. The project will come
to an end in the month of June.
Variance and Baseline Management:
Schedule Variance
Threshold:
The project is to be
completed in 6 month time
and it is necessary to use
the resources effectively
and efficiently specifically
the time resource because
any delay will directly affect
the cost of the project. For
the timely completion of the
project it is important that
all the tasks are completed
on their respective
deadlines. Acceptable delay
in the completion of a task
depends on its complexity,
cost affect behavior and
affect on entire project. If a
certain task have strong
impact on the above
mentioned things then the
acceptable margin of delay
is 2 to 3 days, above that a
warning will be issued and
the entire team specially
the project manager will be
held responsible for the
delay.
Schedule Baseline Management:
The project manager will lead the team and it will
be his responsibility to complete the tasks on time,
for this purpose the project manager will call
weekly meetings with the project team to assess
their performance and will try to find out if the
problems in the due completion of the tasks, the
team leader is bound to send performance reports
daily or after 3 days depending upon the nature of
the task. If some sort of variances are coming in the
project the project manager will look into them and
if they are out of his control then a meeting will be
called including all the relevant stakeholders and
all possible solutions will be discussed including
some extra time for the completion of a task, but if
it is not accepted then the project manager is
authorized to increase the working hours to meet
the deadlines. In case of continuous failures to
meet the deadlines some sort of change in the
current setup of the project team will be initiated
which might include replacement of team members
and the team leader as well but that would be in
extreme circumstances because the organization
would want the team to continue their work.
Cost Variance Threshold:
The cost variances which
are acceptable depends
upon the nature of the task
their can be a tolerance of
about 10%, but for a
certain task it can be only
2%.
Cost Baseline Management:
The cost performance baseline will be managed by
presenting the finance department with weekly
audit reports so that a check is applied over the
cost of the project and possible variances. It will be
decided by the project manager how much variance
is acceptable for a certain task, if the variances are
large the project manager will call an immediate
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10. meeting of the project team members and will try to
find out the reason for such variances if he find the
issue to be too complex to handle then a meeting
involving the organization’s high ups will be
arranged and all possible solutions including the
increase in project funding will be discussed but
only as a last resort.
Scope Variance
Threshold:
The scope variances are not
going to happen more often
but if they occur then the
issue must be resolve
immediately because it will
directly influence the cost
and schedule variances.
Scope Baseline Management:
It will be the responsibility of the project manager
to look into the performance of the team members
and assess their tasks assigned to verify their
scope; in case of any variances the team will be
directed to change their line of action. No such
variances can be assigned because it is an issue of
serious nature because scope variances directly
affect the cost and schedule.
Quality Variance
Threshold:
Product quality is the thing
which defines whether the
project has been successful
or not, customer
satisfaction is the prime
goal of this project and very
little variances are allowed,
too much variance can
cause the project to halt or
even end the project, so
acceptable variance is
about 1%, based upon
customer response.
Performance Requirements Management:
The project team and the project manager will have
to complete the project on time within the limits of
the assigned resources; because if costs increase
they will affect the product quality and if team is
unable to meet the deadlines then quality of
project’s processes will also come under question.
As far as project quality is concerned it is the most
important thing to satisfy the customer because of
any sort of dissatisfaction is shown by the customer
then it will badly affect the reputation of the
organization and they can loose future project
assignments, in any case the project manager feel
that quality of the project is in danger then he will
call a meeting between himself, the project team
leader, the CEO and the quality manager to assess
the shortcomings and methods will be adopted to
keep the quality of the product intact, if in any case
the organization feel that it is out of bound then
they will arrange a meeting with the customer and
will try to find out a common ground to strike
balance between project cost and product quality.
Project Reviews:
Weekly reviews will be made about the project work performance which will carry
the individual group member performance, these reports will be prepared by the
project manager with consultation of team leader, similarly cost performance
review reports, quality review reports, schedule performance reports will also be
issued on weekly and monthly basis and at the completion of the project product
review report will be issued and also customer response will be sought to assess
the entire project performance.
Project-Specific Considerations:
The project is undertaken keeping in mind all the aspects of the project, since we
are going to implement the technology for the very first time so we have kept the
market considerations in mind, some ideal conditions are also assumed for
example the smooth working of the project and no interruption due to any political
fragile system and even internally no delay in the issuing of funds.
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11. Subsidiary Management Plans:
Areas Approach
Scope Management Plan Refer to 2
Time Management Plan Refer to 3
Cost Management Plan Refer to 4
Quality Management Plan Refer to 5
Human Resources Management
Plan
Refer to 6
Communications Management Plan Refer to 7
Risk Management Plan Refer to 8
Procurement Management Plan Refer to 9
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12. 2. Project Scope Management Plan
Collect Requirement:
Requirement Documentation and Management Plan:
Stakeholder Requirement *Category *Priority Acceptance Criteria
Arbaz Khan
CEO
Savour Foods
PVT Ltd
Project to be
completed on
time and quality
service to satisfy
the customer
A A Customer
satisfaction, project
execution with good
utilization of
monetary and other
type of resources in
the form of time and
human resource
Mr. Javed
Khan
HR Manager
Better utilization
of the human
resource provided
for the
accomplishment
of tasks
B B _________________
Mrs. Sumaira
Arshad
Finance
Manager
Weekly to
monthly audit
reports including
cost performance
report to analyze
utilization of
resources
A A Efficient use of
funds provided
Mr. Baqir
Hassan
Quality
Manager
Meeting customer
requirements and
meeting
scheduled project
objectives
A A Implementation of
organizational
process assets
Miss. Aksa
Shakeel
Marketing
Manager
Quality product
to compete other
products in
market
B B ________________
Dr. Ali Ahsan
Project
Manager
Implementation
of required
project
management
processes from
initiation to
closing
A A Implementation of
all the required
processes to build a
quality service to
satisfy customer
needs
Mr. Aqeel
Hussain
Team Leader
Timely and
efficient
completion of the
tasks
A A The tasks assigned
to other group
members are
completed on time
Mr. Awais
Hassan
Team Member
Training
Expert
Timely and
efficient
completion of the
tasks
A A Project completed on
time and effective
utilization of work
force
*Category: A: Very Important and very Influence.
B: Important and Influential.
*Priority: A: High Priority
B: Important and good priority.
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13. Define Scope:
Project Scope Statement:
Product Scope Description:
In this project “Savour Foods Home Delivery” we are going to implement training
techniques on the existing and new workers of Savour Foods and the completion
time of this project is 6 months.
Our initial service will be Home Delivery, then a range of new services based upon
the Home Delivery concept will be launched e.g Monthly event of Savour Foods
and Savour employer of the month etc. The plus point which is high precision will
be the base of each and every service provided by us has the main goal which is
customer satisfaction. The project time line is 8 months (from January 2011 to
August 2011).
We are going to provide home delivery in which efficient time delivery and no
delivery charges will be the purpose of our service provided by Savour Foods.
Project Deliverables:
The project deliverables include the main service which is free Home delivery by
Savour Foods.
Other deliverables include quality standard report, training report, employee
performance report and cost performance report.
Project Acceptance Criteria:
Service should not be costly, it should be user friendly, consumer satisfied and
must fulfill the current quality standards and the project should be completed in
given time frame.
Project Exclusions:
In our project the main focus will be the customer satisfaction in terms of quality
services and quality food but we are not going to focus on the market share and
what competitors do because it will lead us our of scope. We do what we believe is
the best and we believe customer satisfaction is the key to success.
Since the funds are limited this will negatively affect our project costs it is
considered out of projects scope, similarly due to technology constraints and
limited funds as well we are not going to include the Savour Foods monthly dinner
but will be initiated after this project.
Project Constraints:
The constraints are:
• Limited funds (fixed budget)
• Available technology
• Rigidity in time table
Project Assumptions:
The Basic assumption which we have made is that our project Savour Foods
Home Delivery” will be a huge success although it is not totally correct. Similarly
we consider the services provide by us will be excellent.
All the tasks and deadlines will be met on time. No change in management and
project team will occur are the some common assumptions.
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14. 3. Project Time Management Plan
Define Activities:
Activity List and Activity Attributes:
Sr. No Activity Description of Work
1
Project initial proposal
writing.
Writing the initial proposal in which
mentioning the business need for
undertaking the project.
2 Defining team members
and group leader.
Defining the team members and the group
leader who will do the project.
3 Gathering required
information.
Gathering required information the technical
information needed to do the project.
4 Performing feasibility
analysis
This analysis will tell whether the project
should be taken or not.
5 Defining customer
requirements
Defining the needs of the customers what he
wants from the project.
6 Identifying market place
conditions
Understanding the market place conditions
to identify the level of satisfaction available
in the market and also determining the cost
of the services.
7 Develop project charter. Developing project charter and mentioning
all the required information in it.
8 Identifying
stakeholders.
Identifying the potential stakeholders which
will be affected or will get involved in the
project.
9 Collecting
requirements.
Collecting requirements is a document
mentioned above.
10 Project Costing. Determining the overall cost which will be
incurred during the project.
11 Project Budgeting. After costing allocating funds.
12 Scheduling. Setting time lines for the execution of the
project.
13 Project scope
management planning.
Baseline and identifying the scope of the
project.
14 Project scope statement
writing.
Formal document giving details about the
project scope.
15 Making project scope
baseline.
After approval setting the acceptable project
scope as baseline.
16 Defining accepted work The deliverables which will be produced
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15. deliverables. during and at the end of the project, that are
acceptable to the customer.
17 Project risk
management planning.
Identifying the potential risks and making
plan to mitigate negative impacts and exploit
the positive impacts.
18 Project communication
management planning.
Making communication management plan.
19 Project quality
management planning.
Making quality management plan.
20 Project procurement
management planning.
Making procurement management plan.
21 Planning training of
workers
Making a plan in which detail description of
the training of workers mentioned.
22 Planning team
coordination.
Develop a plan in which the team members
are identified and mixed with other
members.
23 Advertise of the workers
required
Making an advertisement of the project
needed workers.
24 Selection of the workers Making a guide line for how to select the
required personals.
25 Perform the training
exercise
Practical test of the workers ability.
26 Reviewing reports of the
project.
Analyzing the project performance.
27 Identifying issues. Issues coming in the project.
28 Risk identification in
the project.
Identifying the risks which can affect the
project smooth working.
29 Updating documents. Updating the documents as the project
progresses.
30 Project cost control. Controlling the project costs.
31 Project Schedule
control.
Controlling the schedule so that each task is
done on time.
32 Analyzing training. Analyzing the workers training and checking
if any improvement is needed.
33 Analyzing zero defects
in quality.
Analyzing quality of work and services and
checking if any improvement is needed.
34 Define priorities of
activities.
Defining the priorities of the activities so
that each activity is given due time.
35 Design resource
calendar.
Designing resource calendar to know when
which resource is needed.
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16. 36 Define activity resource
costs.
Defining the resources needed to complete
an activity.
37 Making cost risk
register documents.
Making the register noting down the cost
related risks faced by the project.
38 Define project funding
requirements.
Then defining the funds needed by project
including reserve funds.
39 Making cost work
performance
measurement report.
Making cost work performance
measurement report.
40 Calculate cost variance. Calculate cost variance.
41 Making process
improvement plan.
Making process improvement plan.
42 Defining quality metrics Defining quality metrics
43 Quality work
performance report
writing.
Quality work performance report writing.
44 Making quality control
measurement report.
Making quality control measurement report.
45 Defining activity
resources.
Defining activity resources.
46 Acquiring work force. Acquiring work force, the right project team
for accomplishing tasks.
47 Developing team. Training the team.
Estimate Activity Resources
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17. Activity Resource Requirements:
Type of Resource Requirement
Human Resource
(Team Members
and Project
Manager)
To perform the project 3 team members are required who
can perform the technical work for example making the
plan for the training of purpose. A project manager is
required to perform the management processes from
initiation to closing and to lead and guide the team.
Computers and
software.
Computers and the relevant software for example
Microsoft word for reporting and documentation.
Transportation To pick and drop the trainers for the home delivery
exercise and also to practice the home delivery service.
Equipments Equipments are needed for the execution of project. The
mentioned equipments are the most basic things needed
to complete the project.
Project room with
chairs, tables,
proper lighting and
helping
environment.
A proper place with all the things of basic need like chairs,
tables etc are required for the smooth performance of
tasks.
Internet facility. To keep in touch with the stakeholders, team members,
customer, team leader and project manager.
Funds. To buy equipments and other project related things
adequate funds are required.
Organizational
Process Assets.
Organizational process assets contains organization’s
policies, templates, standards and help data for the
guidance of team members so that they can perform the
project processes more efficiently and with better
utilization of time and monetary resources.
Assumptions:
• The Basic assumption which we have made is that our project Savour Foods
Home Delivery” will be a huge success although it is not totally correct.
• Similarly we consider the services provide by us will be excellent.
• All the tasks and deadlines will be met on time.
• No change in management and project team will occur.
Estimate Activity Duration:
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18. Activity Duration Estimates:
Sr. No Activity Effort
Hours
Duration
Estimate
(days)
1
project initial proposal writing
45 5
2 Defining team members and group leader. 20 2
3 Gathering required information. 135 15
4 Performing feasibility analysis. 63 7
5 Defining customer requirements. 45 4
6 Identifying market place conditions. 60 5
7 Develop project charter. 40 3
8 Identifying stakeholders. 54 4.5
9 Collecting requirements. 62 5
10 Project Costing. 24 2
11 Project Budgeting. 122 10
12 Scheduling. 156 13
13 Project scope management planning. 24 2
14 Project scope statement writing. 6 1
15 Making project scope baseline. 36 3.5
16 Defining accepted work deliverables. 14 2
17 Project risk management planning. 45 3
18 Project communication management
planning.
137.5 12.5
19 Project quality management planning. 297 33
20 Project procurement management
planning.
120 10
21 Planning making power circuitry. 84 7
22 Planning team coordination. 48 4
23 Advertise of the workers required 48 4
24 Selection of the workers 48 4
25 Perform the training exercise 72 6
26 Risk identification and Updating
documents.
72 6
27 Project Schedule control and Analyzing
training.
156 13
28 Define priorities of activities and Design 84 7
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19. resource calendar.
29 Making cost risk register documents and
Define project funding requirements.
156 12
30 Calculate cost variance. 26 2
31 Making process improvement plan. 40 3
32 Defining quality metrics 85 7
33 Quality work performance report writing. 60 5
34 Making quality control measurement
report.
120 10
35 Defining activity resources. 180 15
36 Acquiring work force. 84 7
37 Developing team. 300 25
4. Project Cost Management Plan
Estimate Costs:
Activity Cost Estimates:
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20. Resource
Direct
Costs
Indirect
Costs Reserves Estimate Method
Material
&
Supplies
Rs.
5,389,727 …………… Rs. 80,000
5,389,727+80,000=
5,469,727
Parametric
estimate
Human
Resource
Rs.
1,060,000
Rs.
60,000 …………….
1,060,000+ 60,000=
1,120,000
Parametric
estimate
Total Cost in the Project: Rs.6, 589,727
Determine Budget:
Budget Allocation
0
200000
400000
600000
800000
1000000
1200000
1 2 3 4 5 6 7 8
Months
Budget
The Allocation of budget as follows:
Budget allocated for first month = Rs. 527178.16
(8% of Total Budget)
Budget allocated for second month = Rs. 658972.7
(10% of Total Budget)
Budget allocated for third month = Rs. 658972.7
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21. (10% of Total Budget)
Budget allocated for fourth month = Rs. 790767.24
(12% of Total Budget)
Budget allocated for fifth month = Rs. 790767.24
(12% of Total Budget)
Budget allocated for sixth month = Rs. 988459.05
(15% of Total Budget)
Budget allocated for seventh month = Rs. 1054356.32
(16% of Total Budget)
Budget allocated for eighth month = Rs. 1120253.59
(17% of Total Budget)
5. Project Quality Management Plan
Plan Quality:
Quality Management Plan:
Quality Roles and Responsibilities:
Role: Responsibilities
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22. 1. Project Cost Efficiency. 1. Finance Department, Quality Department,
Project Manager, Project Team.
2. Product Cost. 2. Project manager, project team.
3. Training efficiency. 3. Project Team.
4. Project schedule. 4. Project Manager, Quality Department.
5. Project overall. 5. Project Manager, Project Team.
Quality Assurance Approach:
Planning quality and performing quality control tools and techniques, process
analysis to continuously look into the working of the management processes and
the product related processes to mitigate negative impacts and check the cost and
schedule variances and cost audit reports will be presented weekly. These reports
will show the project’s performance and quality standard.
Quality Control Approach:
Inspection of the processes both of the project and service and implementation of
change requests when there is a need. Control charts to control costs of the
process and projects entire cost.
Weekly cost performance reports will be issued and help will be sought from
Finance department to reduce costs both on project and product as well.
Inspection, Control Charts and Scatter plot will be made to analyze project, team
members and schedule performance.
Quality Improvement Approach:
To improve the quality of the project’s processes weekly meeting will be called
between the project manager and project team so that any difficulties in the
project might be removed because those issues can affect the working of the
project team which will directly affect the quality of work.
Similarly weekly cost performance reports will be issued and help will be sought
from Finance department to reduce costs both on project and product as well.
Inspection, Control Charts and Scatter plot will be made to analyze project, team
members and schedule performance.
Quality Checklist
Elements Checklists Description Quality
Standard
Original
Quality
Improv
ements
Approved
Training The training was done
complete and according
to the given Standard.
5 4 No Yes
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23. Materials The material used was
excellent and have long
life. Should be according
to the Standards.
5 3 Little
bit
No
Products The standard of training
should not hurt the
product standard
5 4 No Yes
6. Project Human Resource Plan
Develop Human Resource Plan
Roles, Responsibilities, and Authority:
Role: Authority: Responsibility:
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24. 1. Dr. Ali Ahsan
(Project Manager)
1. Has the authority
to make change in
project management
plan and the methods
of doing the project.
1. Looking after the project’s
management processes, reviewing the
team’s performance and improving the
processes to increase project
performance efficiency.
2. Mr. Aqeel
Hussain
(Team Leader)
2. Leading the team
and has the authority
to order other team
members regarding
project’s technical
issues.
2. Lead the team and guide the team
on technical grounds other
responsibilities are Developing
Training program and Report to the
project manager.
3. Mr. Awais
Hassan
(Training Expert)
3. Has the authority
regarding project’s
training related issues
as the task assigned
regarding the training.
Otherwise has limited
or no authority
regarding project’s
management affairs.
3. Training based program to develop
interaction between the teams and the
project manager.
4. Mr. Javed Khan
( HR Manager)
4. Has the authority
regarding project’s
Human Capital
required also has
some sort of project
management
authority project’s
management
authority.
4. His responsibilities includes to hire
new workers in the process and select
the best possible workers out of the
training.
Staffing Management Plan:
Staff Acquisition:
The team will be selected based upon the needs of the project. In the project
“Savour Foods Home Delivery” there is a need of workers with knowledge in Home
delivery field and has strong convincing power.
The project required the strong training personals which can have a diverse
background about training the employees. Since the organization has such
workforce so there is no need for outsourcing.
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25. Training Needs:
Training courses will be initiated to train the team and equipped them with the
basic knowledge so that they can have good sales skills and also service oriented
workshops which are used in the project. As we are going to implement Home
Delivery of Savour Foods for the first time so there is a need to initiate training
program to increase sales knowledge base on Company’s reputation of customer
satisfaction.
Rewards and Recognition:
Other than the regular pay the project team members will be paid additionally and
also travel expenditures will be paid, because during the project they might have
to travel extensively meeting the project stakeholders, conducting procurements
etc.
At the completion of the project each team member will be given a reward in the
form of bonus and during the project, fortnightly project team performance will be
assessed and performance appraisal will be conducted based upon each member’s
performance. The team member’s will be free to express their perception towards
project manager and team leader.
Regulations, Standards, and Policy Compliance:
The team members will report to team leader and can report the project manager
if they feel team leader’s performance is not satisfactory in other words only in
extreme situations otherwise they will interact with team leader only, but they will
not report the CEO or any other functional manager directly. To communicate
with CEO and other functional manager’s only project manager is authorized to do
so. The team leader will report the project manager only as according to
organization’s policies.
7. Project Communication Management Plan
Plan Communications
Communication Management Plan:
Message Audience Method Frequency Sender
Status reports,
performance
Mr. Arbaz Khan
CEO
Presentations,
meetings.
Monthly Project
Manager.
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26. reports, project
updates.
Savour Foods
PVT Ltd
Status reports,
performance
reports, project
updates,
individual team
member’s
performance.
Dr. Ali Ahsan
Project Manager
Emails,
Meetings,
Presentations
Weekly Team Leader
Assigned
training tasks
update, project
training related
issues
Mr. Awais
Hassan
Training Expert
Emails,
meetings
Daily Team
Leader.
Project
Manager
Cost work
performance
report.
Mr. Arbaz Khan
CEO
Savour Foods
PVT Ltd,
Mrs. Sumaira
Arshad
Finance
Manager,
Mr. Baqir
Hassan
Quality Manager
Performance
documents/
reports
Monthly Project
Manager
Home delivery
service of
Savoue Foods
Mr. Arbaz Khan
CEO
Savour Foods
PVT Ltd,
Customer
Service related
presentation
At the end of
the project
Project
Manager
Communication Constraints:
The project team will communicate with the team leader through emails or other
reports or meetings, in extreme circumstances the project team members can
communicate with the project manager otherwise they are advised to report the
team member only. The team leader will interact with the Project Manager through
meetings, presentations and emails telling him about the current situation of the
project and will bring in notice the problems faced by the team, the team leader is
not authorized to come in direct communication with other stake holders and
CEO with few exceptions.
The Project Manager will communicate with all the relevant stakeholders including
the CEO and the customer and will present them with project performance
reports. The Project Manager will bring in notice the cost and schedule
performance to the CEO. The customer will not be briefed about the cost and
schedule performance of the project at all.
8. Project Risk Management Plan
Plan Risk Management
Methods and Approaches:
In case of any risk identified meeting will be called between project manager and
the team members if the risk identified is internal and not of serious nature. But if
the risk is serious can jeopardize the smooth working of project or even can end
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27. the project, then a meeting between all the relevant stakeholders will be called and
steps will be taken to mitigate the possible negative impacts.
For example if any risk relating to funds is found out then a meeting between
team members, project manager, CEO, the finance manager will be called.
Similarly any risk relating to product is identified then a meeting will be called
including the team members, project manager, quality manager, finance manager,
the CEO and the customer. Suggestions will be given by all the meeting members
and using various techniques like Delphi technique the alternatives will be found.
Tools and Techniques:
High-level plans for conducting the risk management activities will be defined in
meetings. Risk management cost elements and schedule activities will be
developed for inclusion in the project budget and schedule, respectively. General
organizational templates for risk categories and definitions of terms such as levels
of risk, probability by type of risk, impact by type of objectives, and the probability
and impact matrix will be adapted to the specific project. If templates for other
steps in the process do not exist they may be generated in these meetings.
Roles and Responsibilities:
Every group member can play the role of identifying risks, but it is the
responsibility of the project manager to bring in to the notice of high ups about
the potential risks to the project. The formal document will be prepared by the
team leader containing the risks faced by the project or the risks being identified
by the team then this document will be forwarded to the project manager and first
the project manager will try to resolve the issue by himself as some powers are
imparted to him by the CEO, but if the risk is enormous then it will be resolved by
any capable person and it will depend on the nature of the risk.
Stakeholder Risk Tolerance:
Risk tolerance is shown by project stakeholders by showing their willing to accept
varying degrees of risk.
The risks below mild can be tolerated.
Definitions of Probability:
Defined Conditions for
Impact Scales of a Risk on
Major Project Objectives
Relative or numerical scales are shown
Project
objective Very low /.05 Low /.10 Moderate /.20 Very high /.80
Cost
Insignificant cost
increase
<10% cost
increase
10-20% cost
increase
>40% cost
increase
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28. Time
Insignificant time
increase
<5%time
increase
5-10% time
increase
>20% time
increase
Scope
Scope decrease
barely noticeable.
Minor areas of
scope affected.
Major areas of
scope affected
Project end item
is effectively
useless
Quality
Quality degradation
barely noticeable.
Only very
demanding
applications are
affected
Quality
reduction
requires
sponsor
approval
Project end item
is effectively
useless
Identify Risks
Risk Register:
Risk ID Risk Statement Proba
bility
Impact Response
Scope Quality Schedule Cost
Material
Quality
Due to less
importance to
quality
8%
  Different
suppliers sorted
earlier
Training
exercise
failure
Trainer not giving
desired output
25%
    Fault finding or
change trainer
Natural
disasters
Due to earth
quake etc.
1%
    Starting project
again
Resources Such as Non
availability of
materials,
peoples
25%
   Import materials
and higher
peoples
Change in
technology
Technology
introduced in the
market by any
other company
before us.
3%
   Add more
features
Political
aspects
Sanctions
imposed
5%
  Use limited
resources
Inflation Prices increased 3%
  Tradeoff in
quality
Budgeting Over budgeting 5%
   Tradeoff in
quality,
schedule, cost
Electricity Data loss and
work delay due to
electricity failure
5%
  Use of generator
Market
conditions
Product rejection
in market due to
high cost
10%
  Controlling the
cost
Stake
holder
Needs and
expectations are
not according to
requirement
10%
   Rework to
improve
performance
9. Project Procurement Management Plan
Plan Procurements
Procurement Authority:
The procurement authority is assigned to the project manager and he can
procure the required material for the project.
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29. Roles and Responsibilities:
Project Manager: Procurement Department:
1.He will prepare procurement
requirement document with the
consultation of project team leader.
1.The procurement department has
laid down rules for procurements.
2.He will look after the needs of the
project and the things needed to be
procured.
2.It is the responsibility of
procurement department to make
the things available on time.
3.It will be the responsibility of
project manager to procurements
should be timely.
3.The procurement department will
ask the authorized suppliers about
the availability of the components,
devices and equipment available or
not.
4.The project manager will prepare
audit report of the procurements
made.
4.Managing multiple suppliers.
5.Any constraints and assumptions
that could affect planned
procurements.
Procurement Statement of Work
Standard Procurement Documents:
1. Request for Proposal.
2. Request for Quotation.
3. Tender Notice.
4. Invitation for Seller’s Initial Response.
Selection Criteria:
Importance Criteria
Important. Understanding of need.
Very important. Quality.
Important. Risk.
Very Important. Overall or life cycle cost.
Procurement Assumptions and Constraints:
The procurements will be on time but as the funds are limited so the
procurements should be limited and we have to complete the tasks and
responsibilities with the available materials, resources and supplies.
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