1. Name : -Hagar Ahmed Ibrahim Zarzour
Address: - 27 Rabaa El Adwia Street, Shoubra, Cairo, Egypt
Mobile: - +20-1155220114
E-mail: - hagar.zarzour1990@hotmail.com
CAREER OBJECTIVE
Seeking a challenging career in a multinational organization where my academic knowledge
and communication skills can be used, enhanced, and developed.
Proven Experience in launching products/services and maintaining Brand identity and
supervising implementation of Brand standards.
EMPLOYMENT HISTORY &CAREER ACHIEVEMENTS
March 2015 – Till Date: Dessole Resorts & Hotels Egypt
Asst. Sales Manager– “Dessole Resorts & Hotels “Sharm El- Sheik - Hurghada
General Responsibilities:
• Make initial customer contact through visits or calls
• Negotiate prices and variations in prices and specifications
• Record sales information and maintain customers’ records
• Make rapid calculations of costs in order to provide temporary quotations
• Prepare sales reports by analyzing and summarizing information
• Answer telephone calls and assist customers.
• Handle orders, complaints, and other inquiries.
• Follow up on sales leads.
• Answer questions about product or warranties.
• Respond to emails, phone calls, and other forms of correspondence.
• Promote and sell products and services.
• Provides product, promotion, and pricing information by clarifying customer request
selecting appropriate information; forwarding
July 2014 – Till February 2015: Lilly Land Beach Club
Sales Executive – “Lilly Land Beach Club Resort“-Hurghada
General Responsibilities:
• Answer telephone calls and assist customers.
• Make initial customer contact through visits or calls
• Negotiate prices and variations in prices and specifications
• Record sales information and maintain customers’ records
• Make rapid calculations of costs in order to provide temporary quotations

2. • Prepare sales reports by analyzing and summarizing information
August 2012 – Till June 2014: Rotana Hotels and Resorts Egypt Sales
Coordinator – “Coral Beach Rotana“- Sharm El-Sheik& Hurghada Hotels
General Responsibilities:
• Establish and maintain effective liaison and communication process between the sales
team and relevant hotel operating departments for sales processes, including
requests for availability, offers and sending contracts
• Develop and maintain productive relationships with customers
• Develop and maintain working knowledge of Rotana’s products and services
• Provide accurate and up to date information, responding to requests in a timely
manner
• Monitor office management and administration systems, highlighting and resolving
any problems that occur
• Maintain accurate sales teamdata preparing and presenting reports to agreed to
deadlines
• Follow up promptly on customer requests to ensure deadlines are met Respond to
inquiries for own account list to secure reservations for own cluster
• Respond to inquiries during sales team absence in an effective and timely manner.
• Assist in the preparation for sales activities, sales trip and Revenue meetings.
• Become the point of contact between the sales teamand the marketing team in
issues like mailing lists updates etc.
• Fully support the sales team in an administration and coordination function.
• Worked with the sales team, under the guidance of the Sales Director, in close
coordination with the hotels’ operations teams.
July 2011 – July 2012: Majestic Motors
Insurance Coordinator
• Make sure that all of the involved parties provide correct information, and that the
information is disseminated in a timely manner. Manage corporate accounts & leisure
accounts, Travel agents and International Tour Operator.
• Able to communicate with insurance companies, insured clients, staff, and
departments such as human resources, marketing, or operations.
• Resolve issues and act as a bridge between insurance companies and patients.
• Resolving disputes that patients may have about insurance payments.
• Maintaining current knowledge of regulations and laws related to the insurance
industry is another duty of the insurance coordinator.
Trainings &Courses
Training Courses Attended
• Year 2013 :
Managing Employee Development Program “Coral Beach Rotana – Tiran”
- Requirements for Knowledge, skills & Attitude.
- Benefits of “Getting it Right”.
- Key Responsibilities.

3. - Systematic Developments Cycle Activities.
- Categorizing Development needs. - Learning Objectives.
Telephone Techniques “Coral Beach Rotana – Tiran”
- Stages of Telephone call.
- Guest recognition on the phone.
- Complaint handling on the phone
Up-Selling “Coral Beach Rotana – Tiran”
- Identify up-selling opportunities & tunes in
- Question Technique
- Matching Guest needs with the room products.
- Seeking agreement with the guest.
- Rotana policies & procedures for Up-selling.
Communication Skills “American Chamber of Commerce in Egypt”
- Communications Style and Effective listening. -
Communicating at Work - Building rapport.
- Assertiveness & Empathy.
Office “Russian Cultural Center” -
Excellent command in Office.
• Year 2010 :
English Course – “Cairo University”
Education
• 2006-2010
License of Arts – Philosophy Section
Faculty of Arts, Cairo University Good Grade
• 2003-2006
High School: Shoubra School
Language &Computer Skills
• Computer Skills:
Excellent command in Ms Word, Excel, Windows & PowerPoint
Excellent Internet User
• Language Skills:
Arabic: Mother tongue
English: Very Good in spoken & written
Personal Skills
Motivated, enthusiastic about developing good relations with others and effective by
Working alone or as a co-operative teammember
Challenging person, working under pressure and capable of adapting to any working
Atmosphere
PERSONAL INTERESTS &ACTIVITIES
• Movies
• Reading (Novel & Literature)
• Travelling

4. PERSONAL INFORMATION
Date of birth: 26th
, February 1990
Place of Birth: Cairo, Egypt
Marital status: Married
Nationality: Egyptian