Deloitte is an international professional services firm with over 150 countries and 200,000 employees. The document discusses Deloitte's focus on diversity and inclusion, knowledge management, and collaboration. It outlines Deloitte's building blocks for knowledge management which include organizational culture, leadership, innovation, and intellectual capital. Deloitte values diversity and aims to create an inclusive workplace where all talents are leveraged.

1. ‘As One in a world of differences’
‘Osmose van verschillen’
Tom Declercq
Yves Van Durme

2. © 2014 Deloitte Belgium
Identity card of Deloitte
1 HR Magazine event
Audit &
Enterprise Risk
Services
Accountancy
Tax & Legal
Services
Consulting
Financial
Advisory
Services
International network
• More than 150 countries
• Aggregate revenues of US$
32.4 billion*
• More than 200,000 people
Deloitte Belgium
• 11 locations, >50 nationalities
• 359 millions of Euro revenues
• More than 2,800 staff members
• Vision: be the standard of
excellence.

3. © 2014 Deloitte Belgium2 HR Magazine event
Global
shared
values
Integrity
Commitment to
each other
Strength from
Cultural diversity
Outstanding value
to clients
OUR GLOBAL SHARED VALUES

4. © 2014 Deloitte Belgium
Identity card of Deloitte
3 HR Magazine event
Tax & Legal
Services
Industry-focused approach:
• Consumer Business &
Transportation (CB&T)
• Energy & Resources (E&R)
• Financial Services Industry
(FSI)
• Life Sciences & Healthcare
(LSH)
• Manufacturing (MAN)
• Public Sector (PUB)
• Real Estate (RE)
• Technology, Media &
Telecommunications (TMT)
Industry-focused
approach
E&R FSI
LSH
MAN
PUBRE
TMT
CB&T

5. © 2014 Deloitte Belgium
Identity card of Deloitte
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Tax & Legal
Services
CEO
Chief
Executive
Officer
CFO
Chief
Financial
Officer
CIO
Chief
Information
Officer
CHRO
Chief
Human
Resources
Officer
Relationship building
with Executive platforms
• CEO
• CFO
• CHRO
• CIO

6. © 2014 Deloitte Belgium
Global trend: From Diversity to Inclusion
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Shift from diversity to inclusion
Move from compliance to diversity as a business strategy
Deriving the value of diversity means uncovering all talent, and
that means creating a workplace characterized by inclusion.
Today’s challenges for diversity and inclusion
Transform diversity programs
from a compliance obligation to
a business strategy
Gap analyses of talent systems
and processes
Embed diversity and inclusion
in leadership pipelines and
programs

7. © 2014 Deloitte Belgium
Global trend: From Diversity to Inclusion
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Many organizations promote diversity while struggling to fully leverage
the business benefits of a diverse workforce.
Using diversity for
business advantage
•33% say they are
unprepared in this area
•20% claim to be fully
“ready”
•61% of employees report
they are “covering” on
some personal dimension
(affiliation, advocacy,
association) to assimilate
in their organization

8. © 2014 Deloitte Belgium
Diversity & Inclusion @ Deloitte
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At Deloitte, we value our people. We recognize the strength that comes
from a diversity of individuals, talents and expertise. A culture of
inclusion enables all Deloitte people to achieve their full potential and
transforms diverse perspectives into value for our firm, our people, our
clients and the communities where we live and work.

9. © 2014 Deloitte Belgium
The Deloitte Talent priorities FY13 – FY16
8 HR Magazine 2014
3. Strengthen our
differentiators
• Provide “the power of choice”, facilitating flexibility, customised career paths and mobility as part of
establishing new ways of working
2. Distinctive
employer value
proposition (EVP)
• Attract and retain high calibre entry-level and experienced hires through an emphasis on outstanding
performance driven by a passion for client service: as individuals, as teams, as a firm
• Greater leverage on social media to connect internally and externally
• Top talent programmes to challenge and develop those people with the highest potential of becoming
future leaders
• Capitalise on Deloitte University Europe as a learning & development “USP”
1. Embed coaching
culture
• Define the mutual commitment between the firm and our people through open and honest two way
communication, setting the tone for the Deloitte talent experience and our expectations of each other
• Enable all our people to unlock their full potential, maximising individual and business performance &
growth
• Establish consistent coaching behaviours as the standard for working together

10. © 2014 Deloitte Belgium
Deloitte Ways of Working
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Move to GatewayOur strategy
Deloitte Ways of Working
(DWOW)
• Defining our vision of how NWOW can make us the distinctive firm to work with and for
• Enhancing collaboration, innovation, operational excellence, and productivity
• Delivering a roadmap (for talent, sustainability, mobility, technology, property and culture)
Opportunity to review our current working culture & environment

11. © 2014 Deloitte Belgium
Deloitte Ways of Working
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Visioning DWOW project - four ambition levels

12. © 2014 Deloitte Belgium
Collaboration and knowledge management @ Deloitte
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Maximising the value of diversity means a workplace where inclusion,
collaboration and knowledge management is key
How to enable
better
collaboration ?
First enabler: Physical workplace
Second enabler: Virtual collaboration
tools
Third enabler: Revised processes
So far we mainly worked on the last two. Our future move to
Gateway will enable us to enhance further our collaboration
models by also addressing the first enabler.

13. © 2014 Deloitte Belgium
DWOW – Taking collaboration to the next level
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“I don’t have a work place in the office,
I have several throughout the day, depending on the activities I do”

14. © 2014 Deloitte Belgium
Collaboration and knowledge management @ Deloitte
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Creating an
enterprise
knowledge-driven
culture
Developing
knowledge workers
through senior
management
leadership
Developing,
delivering knowledge
based
products/services
Maximising enterprise
intellectual capital
 In line with As One
Culture – strategy
 A well-established
KM governance at
all levels
 KM Built into daily
business processes
 Deloitte People
Network
 Global knowledge
repository called
KX
 Innovation Portal –
stimulation to
collaborate
 Innovation
campaigns with
budget to
implement
innovative ideas
 Innovation Centre &
centres of
excellence
 Deloitte University
(Europe) – leader
led
 Role modelling
leadership via the
establishment of a
strong leadership
coaching culture
• Leadership roles for
KM
Cuture Leadership Innovation Intellectual Capital
1. Organisational
Culture
2. Leadership 3. Innovation
4. Intellectual
Capital
Management
BUILDING BLOCKS @ DELOITTE

15. © 2014 Deloitte Belgium
Collaboration and knowledge management @ Deloitte
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BUILDING BLOCKS @ DELOITTE
Delivering value
based on stakeholder
knowledge
Creating a learning
organisation
Creating environment
for collaborative,
enterprise knowledge
sharing
Transforming
enterprise knowledge
into stakeholder value
 Communities of
Practice
 KX
 Development of
internal social tools
(Yammer, Twitter…)
 A strong follow-up
via metrics at Global
and Local level
 A learning
organisation with a
strong training &
coaching culture
 Learning and
coaching targets
 Interaction with
clients with new
social media
(Yammer, DOL, …)
 Nerve centres
 Proposals
 Best practice re-
use
Collaboration Learning Stakeholders
8. Organisational
value
5. Knowledge
sharing &
collaboration
6. Organisational
learning
7. Customer/
Stakeholder
knowledge

16. © 2014 Deloitte Belgium
Q&A
15 HR Magazine event

17. © 2014.Deloitte Belgium
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of
member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also
referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of
DTTL and its member firms.
Deloitte provides audit, tax and legal, consulting, and financial advisory services to public and private clients spanning multiple industries.
With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and
high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than
200,000 professionals are committed to becoming the standard of excellence.
This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related
entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. No entity in the
Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
© 2014. For information, contact Deloitte Belgium

18. © 2014 Deloitte Belgium
Collaboration and knowledge management @ Deloitte
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Cuture Leadership Innovation Intellectual Capital
Collaboration Learning Stakeholders
8. Organisational
value
Delivering value
based on stakeholder
knowledge
Creating a learning
organisation
Creating environment
for collaborative,
enterprise knowledge
sharing
Creating an
enterprise knowledge
-driven culture
Developing
knowledge workers
through senior
management
leadership
Developing,
delivering knowledge
based
products/services
Maximising enterprise
intellectual capital
1. Organisational
Culture
2. Leadership 3. Innovation
4. Intellectual
Capital
Management
5. Knowledge
sharing &
collaboration
6. Organisational
learning
7. Customer/
Stakeholder
knowledge
Transforming
enterprise knowledge
into stakeholder value
Deloitte has been recognised as a MAKE (Most Admired Knowledge
Enterprise) winner in 2013.
The MAKE Framework contains the following building blocks: