1. INSERT TITLE SLIDE
Empowering Nonprofits to Engage in
COMINGVolunteerism:
FROM HEIDI
Skills-based
The Readiness Roadmap

2. A Billion + Change
A Billion + Change is a national campaign to mobilize billions of dollars
of pro bono and skills-based volunteer services by 2013. We are
seeking 500 companies willing to pledge their best business skills and
talents to serve the needs of nonprofits and communities at home and
around the world. Together, we will inspire the largest commitment of
corporate pro bono service in history.
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4. Today’s Agenda
• Nonprofit Capacity: The Need
• The Readiness Roadmap
• Local Resources: HandsOn Twin Cities
• Q&A

5. Background
• Capital One asked LBG Associates and LBG Research
Institute to conduct a survey to assess nonprofit
readiness for pro bono services
• Capital One and its partners sent the survey link to
nonprofits around the country in December 2011 and
January 2012
• There were 1,348 responses

6. Use of Pro Bono Services
• The majority (75%) of respondents are
familiar with pro bono because they
have used these services or volunteers’
professional skills at their organization

7. Helpfulness of Pro Bono Work
• Overall, the vast majority of respondents felt that the
pro bono work was helpful
– 39% said it was helpful every time
– 47% said it was more often helpful than not
– 14% said it was helpful only half the time or less

8. Reasons for Projects Not Being
Helpful
• Most frequent complaint was that the deliverable was
disappointing
• 45% said that the volunteers were not knowledgeable
about the agency or sector needs
• Almost as many respondents felt that too much of the
organization’s staff time was needed for the project

9. Reasons for Projects Not Being
Helpful
• About 25% felt that the project took too long to finish
• Another 25% felt that the volunteer did not have the
right skills
• 23% said they underestimated the scope of work that
was required

10. The Problem:
• Nonprofits are not ready to engage SBV volunteers
• Lack of clarity around vision, mission and long-term
goals
• Nonprofits have difficulty managing external resources
• Inability to translate organizational needs into specific
volunteer projects
• Challenge finding volunteers with appropriate skills
• Challenge managing SBV projects and volunteers

11. The Solution:
The Readiness Roadmap – an interactive,
step-by-step conglomerate of resources and
tools created to help nonprofits navigate skills
based volunteering or prepare to implement
SBV
Collaborative Partners:

12. Readiness Roadmap
Helping Nonprofits Navigate Skills-based Volunteering
• Organizational Readiness
• Needs Identification
• Project Readiness
• Sourcing
• Planning
• Implementation
• Evaluation www.readinessroadmap.org
• Recognition

13. Organizational Readiness
The Challenge:
• Being ready to manage pro bono volunteers
• Having a clear organizational vision, mission, financial
management systems, management involvement/buy-in,
bandwidth to manage external resources
Solution:
• Organizational readiness assessment tool

14. Needs Identification
The Challenge:
• Determining pro bono needs
• Matching needs to volunteer skill-sets
Solution:
• Understanding your pro bono needs tool
• Competencies Map
• Role description: Project “Scoper”

15. Project Readiness
The Challenge:
• Engaging internal and external resources to sustain and
execute a specific skills-based project
Solution:
• Project and Project-Specific Checklist

16. Sourcing
The Challenge:
• Identifying and accessing pro bono professional services
Solution:
• Knowing the sources of pro bono volunteers
• Understanding how to approach partners
• Sourcing/recruiter role description

17. Planning
The Challenge:
• Plan to allocate resources,
create internal accountability,
and work productively with
volunteers.
Solution:
• Best practices for pro bono
engagement and project
management (incl. risk
management)

18. Implementation
The Challenge:
• Obtaining the expected project results, establishing
clear understanding of expectations and scoping
projects.
Solution:
• Effective project management tools
• Clarifying roles and expectations, establishing the
various “phases” of a volunteer engagement

19. Evaluation
The Challenge:
• Effectively evaluating
results
Solution:
• Evaluation Tools
• Get feedback from
employees and volunteers
on how to improve process

20. Recognition & Celebration
The Challenge:
• Underestimating the importance of recognizing and
celebrating the work of volunteers
Recognize!
Celebrate!
Tell the Story!

21. HandsOn Twin Cities is the local expert in volunteerism. We have a
working knowledge of both the nonprofit and corporate sectors.
HandsOn Twin Cities Role:
• We are the connector between the business partner and the
nonprofit partner.
• Increase the capacity of nonprofit organizations to
engage skills based volunteers through trainings and
assessments.
• Ability to train corporate volunteers leaders on how to work
with a nonprofit on a skills-based volunteer project.

22. SBV Examples
UnitedHealth Group
• Incorporating best practices from UHG’s successful legal
pro bono program to develop a SBV toolkit.
• Piloting the toolkit with a SBV committee in the UHG
Finance department.
• Currently scoping projects with UHG community partners
before moving on to recruitment and placement.
ING
• HOTC conducted a pilot to rollout SBV in conjunction with
other volunteer engagement activities.
• Provided employee placement and support for two SBV
projects.

23. SBV Examples
General Mills HR Event
• 100 HR practitioners and 140 attendees
Skills Based Summit – TODAY!
HandsOn Twin Cities SB Volunteers
• Technology, statistical analysis of research, focus
groups

24. Local Resources
In the New Year…
• Readiness workshops for nonprofits (utilizing
readiness roadmap)
• Individual site visit/consultation
• Recruitment and promotion:
• Post on HandsOn Connect system
• Share with corporate partners

25. Q&A
Resources:
www.readinessroadmap.org
www.pointsoflight.org
www.handsontwincities.org/org_sbv

26. Thank you!
Yvonne Siu
Marketing Manager
A Billion + Change
ysiu@pointsoflight.org
Katie Walsh
Program Director
HandsOn Twin Cities
katie@handsontwincities.org