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Accolo Client Services Organization Overview
- 1. March 25, 2013 Client Services
- 2. 2 Job Performance Center Client Management Hiring Consultants Clients Client-centric Focus
- 4. Organization 4 Client Executive Client Program Manager(s) Hiring Consultant(s) Client Management Client Program Manager(s) Hiring Consultant(s) Client Account Manager(s) Hiring Consultant(s) Associate(s)
- 5. 5 Client Executive • Set client strategic plan • Oversee plan execution • Use Elevate™ method to manage executive relationships • Provide leadership to Accolo client team • Deliver targeted annual revenue and profit Client Program Manager • Develop recruitment program plan • Use Elevate™ method to manage program • Staff and manage recruiting & sourcing team to deliver qualified candidates • Monitor, measure, adjust based on client’s hiring results Client Account Manager • Work with multiple clients to delivery qualified candidates • Use Elevate™ method to manage activities • Staff and manage projects with recruiters • Monitor, measure, adjust based on client’s hiring results Client Management - Roles
- 7. 7 HCN Manager • Recruit, train, retain a high quality, productive HCN team • Provide HCs with tools, methods, resources to support successful recruiting and job satisfaction • Ensure a consistent, high quality client experience through standardized training, mentorship and certification of HCN members Hiring Consultant • Recruit and HIRE for assigned positions through the effective use of recruiting resources • Deliver consistent, high quality recruiting service to clients • Ensure client and candidate satisfaction Hiring Consultant Network - Roles
- 8. Organization 8 Operations Job Performance Center Operations Analyst Sourcing Center Sourcing Coordinator Sourcing Partners Sourcing Consultant Network Information Analyst Recruiting Associate
- 9. 9 Sourcing Center Manager (FTE) • Overall management of Accolo’s sourcing resources • Build systematic sourcing program • Test, analyze, rollout sourcing vendors • Management of specialized sourcing and job board vendors • Review job health daily Sourcing Coordinator (FTE) • Perform general sourcing • Conduct eGrabber/Rightwave campaigns • Post to specialty job boards • Perform LinkedIn Recruiter sourcing • Conduct phone screens Sourcing Consultants & Partners (Contract) • Perform specialty sourcing for assigned projects • Deliver qualified candidates • Provide specific industry, functional sourcing expertise Sourcing Center - Roles
- 10. 10 Operations Manager • Manage operations team • Manage contracts and monitor performance of vendors & partners • Lead operational process improvement initiatives • Coordinate Accolo system integration • HCN portal / site management Operations - Roles Recruiting Associate • Post jobs to Accolo’s standard, approved job boards • Submit and track candidates for background screening and professional reverence checks • Clone jobs approved for re-launch • Support HCN operations initiatives
- 11. 11 Information Analyst • Support monthly client billing • Produce HCN payment information • Coordinate setup, processing of reports • Update and maintain Accolo Library • Provide analysis and insight based on reporting information Operations – Roles (cont’d)
Notas do Editor
- Client-centric focusThe client is at the center of everything that we do; the HC’s are the first line of support to the client, working directly with them to fill their open positions; the Client Management team is there to support the HC’s and thereby ensuring the clients overall success; and the JPC is there to support strategies put in place by the CM team, which are executed by the HC’s
- Client Services Encompasses:The Client Management TeamThe Hiring Consultant Network (HCN)Job Performance Center (JPC), which includes:Sourcing and Operations support
- Here are a few sample Client Management Scenarios, which are driven by the size and scope of the client engagement.A large client may have a Client Executive (working at the executive level), Client Program Managers (working with front line managers and Accolo recruiters), and then a support team of dedicated Associates and Hiring ConsultantsSmaller clients might only have a Client Executive or Client Program ManagerAnd very small client accounts are managed by Client Account Managers who work with multiple clients
- Execute recruiting activities up to and includingRecruitment Plan DevelopmentTargeted sourcingPhone ScreeningInterview coordinationHiring manager guidance
- Sourcing Center Manager: right now this falls under Lauren’s responsibilities but we are also looking to bring on a dedicated resourceSourcing Coordinator: most of these tasks are performed by Associates (Elena, Severin, Victoria)Sourcing Consultants & Partners: Anita, iPlace, Rightwave email marketing and cold call list generation
- Operations Manager: LaurenRecruiting Associate: Elena, Severin, Victoria
- Information Analyst:Ryan Armstrong