Prescriptive guideline on how team collaboration can be enhanced. Special focus is given to the technology portions. Human behaviors are a very important part, but they're not part of this presentation scope.

1. Just a EXTREME MAKEOVER GETTING YOUR TEAM PARTICIPATINGMORE EFFECTIVELY BUSINESS EDITION andy@guppers.com

2. Agenda 2006-201?: Paradigm shift in Technology, Economy, Social Behaviors

3. Why Matters?

4. Why A Great Team Participation Matters? Reason #1: A Sense of Ownership Leads To Much Better Productivity Issues to Resolve

5. Why A Great Team Participation Matters? Reason #2: Diversity Of Ideas Often Lead to Amazing Innovations Having a team with different backgrounds helps Note: This is different than “Design By Committee” approach

6. Why A Great Team Participation Matters? Reason #3: Transparency Leads To Better Decision Making and Actions

7. Why A Great Team Participation Matters? Reason #4: Globalization: More Products and Services Are Made and Marketed Globally Trend Globalization Cost Total Addressable Market Skills to collaborate globally are in a great demand

8. Why A Great Team Participation Matters? Reason #5: Building Stronger Team Relationships and High Morale Let’s Share Credits Share Blame We’re in this together

9. Why A Great Team Participation Matters? Reason #6: More Adaptable To Changes One Person Decision Maker Making A DecisionAs A Group More Open ToChange The Decision If It is in the Wrong Track Less Likely To ChangeA Wrong Decision ToSave Face and Career

11. Articles

12. Documents

13. ReportsSEO Expert Web Designer Traditional Marketing Expert Social Media Expert

14. Let’s Identify the Problems If it’s this good, why many companies fail to execute?

15. Why We Do Not Participate? Reason #1: Information Overload Email SMS IM RSS Feed “The use of more or more technology starts getting a point of diminishing return” – Gartner - 2008

16. Why We Do Not Participate? Reason #2: Team Size Affects Participation Small Team Large Team High in Contributors Participant Rate Mostly Spectators Smaller, achievable High Level Types of Goals Brainstorming/Solving Problem Ad-Hoc Required Planning Style of Collaboration Synchronous Asynchronous

17. Why People Do Not Participate? Reason #3: Less Transparency Social Networking Today: Less Value Data is Consumed Business Today: High Value Data is Hidden Change a relationship to “Single” I’m having pasta for lunch Sally updates price for MX921 John updates Q4Sales09.doc !! ?? Inaction Action

18. Why People Do Not Participate? Reason #4: Often, Strong Personalities, Seniority Win Arguments Result: Team members feel do not have ownership

19. Why We Do Not Participate? Reason #5: Long Message Problems Senders Wow, a long email, I’ll read this later. I don’t have time right now Takes A Lot of Time To Compose a Long Email Alice Receives E-mail It’s hard to read this long email from my cell phone

20. Why We Do Not Participate? Reason #6: Need to Learn and Confine in Closed System Why I have to learn, confine to these business applications? System A System B System C No Integration No Communication No Integration No Communication Why can’t I just use my day-to-day tools that everybody knows how to use?

21. Why We Do Not Participate? Our Customers Reason #7: We’re Still Hanging On The Old Way Of Doing Business OLD WAY NEW WAY Customers connect you in many ways Customers connect you centrally Social Media Your Web Site Blogs Discussions Feedback Form Customers/Partners Collaboration Call us Email us Real time Feedback Loop

22. Why We Do Not Participate? Our Partners Reason #8: Security Concerns and Learning Curve Tim, IT Department I have to secure files, documents, web sites before I gave John permission John, Supplier Really, I have to learn your software to work with you?

23. Why We Do Not Participate? Reason #7: More Globalization, Culture Clashes West East Encouraged Respect Authority Self-Expression Social Circles Personal ; Work (except Europe) Mixing Personal /Work EmailEurope: Email & SMS SMS Primary Communication Due Diligent, Written Agreement A Deal Making Process Based on Trust

24. Why We Do Not Participate? Reason #8: IT Concerns in Controlling Data Data protection is very important. I’m locking down. I’m concerned about privacy. Social networking exposes too much risk Software maintenance, training and support are out of control. Cost is an issue for me. I get clear direction from the top to cut cost as much as possible. Maintaining external accounts with the right security is hard

25. Why We Do Not Participate? Reason #9: Why Can’t Business Software/Services Be As Fun? RSS What are you doing? Videos Pictures Direct Access To Service Follow Me Comments Recommendation

26. Why We Do Not Participate? Reason #10: Hard To Bridging Generation Gaps Generation X, Y, Z Baby Boomer, in 30s,40s EMAIL 8 hrs/5 days TEXTING 24/7 BlackberryEmail

27. Why We Do Not Participate? Reason #11: Bridging Cultural Technology Gap In Asia and Europe In United States SMS is so cheap, Do not mind interruption Email is the primary communication channel Mind interruption EMAIL TEXTING BlackberryEmail

29. Paradigm Shift 2006-201? “Old Ways of Doing Business Do Not Work in This New World Anymore”

30. The Economy Reset Budget Cuts in IT Spending Global Financial Meltdown Puts Heavy Pressure to DO Much More… ……..with Much less

31. Users Are Empowered Recommendation, Knowledge Sharing Social Networking More Self Expression Web 2.0, Social Computing

32. Digital Life Style Convergence Digital life style divide between work and personal is increasingly blurred. I check my work email at home, after everyone goes to bed I do some personal stuff sometimes, at work

33. The Promise of Cloud Computing Will They Deliver? Reliability, High Availability & Capacity Elasticity You business can grow and shrink, Your IT spending is adjusted accordingly Pay As You Go Model

34. Recommendation Common Sense, Uncommon Approaches For The New World

35. Fix #1: No More Heavy Software Deployment Old Way New Way Services Your Office Minutes to Register and Ready to Use - No Software Installation - Much Higher Participant Rate Days or Months To Get Everybody Running Software Deployment Takes Time and Expensive To Maintain

36. Fix #2: Users Pick The Right Tool To Access Resources Email Texting Conversation, Documents, Data, Application IM Browsers Smart Phone No Training Required, Users already use the tool daily

37. Fix #3: Users Are In Control To Filter Information …Notify me when: Anybody uploads a new documents in “Sales” Groups All conversation in “Management” Group Someone updates an Inventory list price and quantity Someone makes a comment on my documents Turn off my SMS notification between Midnight – 8 am Filter only things that are important and relevant, others can wait

38. Fix #4: Service Should Allow Grouping Platform Docs, Data, Conversation Docs, Data, Conversation Docs, Data, Conversation A Smaller Size To Increate Participation

39. Fix #5: Mobility – Business Is Accessible Anywhere .Project 7503, 30%, Framing started Upload The Latest House Pictures Query The House For Sale:.FS 98074, 700, 5 Productivity, Ideas Happen Anytime, Anywhere

40. Fix #6: Social Computing and Web 2.0 in Business 1 Activities 2 Notifications Status: I’m in J&R sales office, be back by 11:00 Business ActivitiesRecorded and Notified To Members I made a comment on the Q4latest sales projection I approved Joan to join groupSales-West-Region Update Sales number from my phone More Action! 3 It’s proven the Social Computing increases productivity in consumer service, why not in business?

42. Fix #8: IT Must Allow Control Security and Cost MUST Enforce Two Form Authentication MUST Enable Traffic,File Encryption MUST Not Reveal Any Personal Data MUST Allow Back-up For Audits and Security Security and Privacy are very important considerations

43. Fix #9: Adjust How You Connect To Customers Follow How Your Customers Spend Their Time Daily “My Customers Are Using…. “ Create Facebook Page Twitter Account for public communication Conference Call Interesting notifications, promotions (opt-in)

44. Fix #10: No-Brainer Service for External Collaboration Retailer Data, Docs, Conversation Lux Fashion Designers, Inc Suppliers Scoped only to external and internal persons who work with externals

45. Summary This paradigm shift presents opportunities to further boost productivity and reduce cost Globalization trends magnify even further on cost reduction and revenue opportunities Social Computing, Cloud Computing on business are still infancy; proceed with cautious, select the right vendor and measure the results closely. Migrate and experiment a few new services locally and bottom-up, before rolling company wide adoption Technology is only part of solutions, people and company culture play a great part of team chemistry

46. End OF THE Slide DECK Feedback: andy@guppers.com Twitter: @harjanto