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How To Measure What Really Matters Yona Shtern Co-Founder & CEO Beyond the Rack
      A little bit of context. BTR is a private sale club….        Comprised of 3,000 brand partners
      and 4 million members
And we measure everything….. 4 CONFIDENTIAL
From the impact of social media on our marketing budget ,[object Object],5 CONFIDENTIAL
To how much of our revenue comes from repeat customers Buyers by Frequency Revenue by Customer Type 6 6 CONFIDENTIAL
To all that financial stuff investors are interested in…. Gross Demand (Product-Only) Gross Sales (Product-Only) ’10-’12 CAGR: 118% ’10-’12 CAGR: 126% EBITDA Unlanded Gross Margin ’10-’12 CAGR: 133% ¹ Based on fiscal year ending January 31st. 7 CONFIDENTIAL
The Bottom Line is  If You Aren’t Measuring….
You’re Guessing
So The Short Answer is …. Measure Everything Marketing Operations Merchandising HR ,[object Object]
ROI
NPS
Conversion
Variable Costs
Fixed Costs
Overhead
Gross Margin

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Yona Shtern, Co-Founder and CEO Beyond the Rack