Connecting Cross-functional Teams During Product Development with Confluence

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Join Wes for a look into how the teams involved during the concept and planning phases of product development collaborate online. Learn how to bring geographically dispersed teams – Development, Product Management, Marketing, QA, Tech Writing, and Sales – closer together than ever before.

Technology Business

Connecting Cross-functional
Teams During Product
Development with Conﬂuence

Wesley Walser
Javascript Developer, Atlassian

Monday, June 18, 12

If a major project is truly innovative, you
cannot possibly know its exact cost and its
exact schedule at the beginning.

Joseph G. Gavin, Jr.
Designer, NASA Lunar Module

Monday, June 18, 12

Our Version of The Story
Dream It Plan It

Build It Launch It

Monday, June 18, 12

Where We Use Conﬂuence
(And what I’ll cover in this talk)

• Dream • Build It
• Get It Down • Launch
• Hash It Out • Align

• Mock It Up

• Plan It

Monday, June 18, 12

Approach
• What product
development really
looks like at Atlassian
• 4.2 Case Study
• Q&A

Monday, June 18, 12

What Product Development
Really Looks Like

Monday, June 18, 12

New is a constant.

#summit12

Monday, June 18, 12

Get It Down
‘New’ is a constant
• Customers
• Blogs
• Product Managers
• Founders
• Other products

Monday, June 18, 12

Get It Down
Conﬂuence - No Stress
• People push good
ideas forward
(given the right culture)

• Conﬂuence Helps
• Shares
• Popular Content

• Very few lists
Monday, June 18, 12

Get It Down
Engineering lead organization
• Code Talks
• Prototypes
• Previously known as Major
Shipping Company Day
• 20%

Monday, June 18, 12

Hash It Out
Overlap with get it down
• Immediate
• Comments
• Likes
• Shares
• Mentions
• HipChat integration

Monday, June 18, 12

Hash It Out
You say ˈkäment, I say ﬂame war
• Collaborative!
• Constructive?
• Important stuff bubbles

• Balance is cultural
• Not software
• Not enforced through
process or authority
Monday, June 18, 12

Hash It Out
That engineering culture thing again
• Shipped!
• You what?
• Where?

• Speakeasy
• Find ways to safely
prototype

• Comment over meeting
Monday, June 18, 12

Mock It Up
Brief to wireframe - Into the light
• Beginning of Design
• Nope

• Visual but not too real
• Tool of the trade
•

Monday, June 18, 12

Mock It Up
Wireframe to design
• Style Guides
• Discussion artifacts
• Tools of the trade
• Fisheye
• Stash

Monday, June 18, 12

Plan It
In whatever way you like
• Atlassian
• Polyglot Agile

• Conﬂuence team
• Kanban

Monday, June 18, 12

Plan It
Tools
• Tools of the trade
• JIRA
• GreenHopper
• Conﬂuence
• Team Calendars
• Atlassian.com/resources/
better-together
Monday, June 18, 12

Build It
Work work
• Doneness
• Micro - JIRA
• Macro - Conﬂuence

• FedEx & 20%

Monday, June 18, 12

Build It
Extra-sprint work
• Inline Tasks
• Sprint goals
• Action items from a
meeting
• Non-technical users

Monday, June 18, 12

Build It
Notiﬁcations - All in a days work
• Conﬂuence Notiﬁcations
• No inbox clutter
• Things that need doing
• Things that need reading
• Personal Notes

Monday, June 18, 12

Add personal todos

Mark notiﬁcations for followup

Track Conﬂuence tasks

Add in-line tasks in pages

@mention to assign tasks

Monday, June 18, 12

Align
Get on Message
• Conﬂuence Boxes
• What’s being messaged
• Forces us to come around
simple ideas and
messages

Monday, June 18, 12

Recap!
Dream It Plan It

Build It Launch It

Monday, June 18, 12

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Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

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How to Troubleshoot Apps for the Modern Connected Worker

Why Teams call analytics are critical to your entire business

Connecting Cross-functional Teams During Product Development with Confluence

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2. Connecting Cross-functional Teams During Product Development with Conﬂuence Wesley Walser Javascript Developer, Atlassian Monday, June 18, 12

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12. If a major project is truly innovative, you cannot possibly know its exact cost and its exact schedule at the beginning. Joseph G. Gavin, Jr. Designer, NASA Lunar Module Monday, June 18, 12

13. Our Version of The Story Dream It Plan It Build It Launch It Monday, June 18, 12

14. Where We Use Conﬂuence (And what I’ll cover in this talk) • Dream • Build It • Get It Down • Launch • Hash It Out • Align • Mock It Up • Plan It Monday, June 18, 12

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16. Approach • What product development really looks like at Atlassian • 4.2 Case Study • Q&A Monday, June 18, 12

17. What Product Development Really Looks Like Monday, June 18, 12

18. Get It Down Monday, June 18, 12

19. New is a constant. #summit12 Monday, June 18, 12

20. Get It Down ‘New’ is a constant • Customers • Blogs • Product Managers • Founders • Other products Monday, June 18, 12

21. Get It Down Conﬂuence - No Stress • People push good ideas forward (given the right culture) • Conﬂuence Helps • Shares • Popular Content • Very few lists Monday, June 18, 12

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25. Get It Down Engineering lead organization • Code Talks • Prototypes • Previously known as Major Shipping Company Day • 20% Monday, June 18, 12

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29. Hash It Out Overlap with get it down • Immediate • Comments • Likes • Shares • Mentions • HipChat integration Monday, June 18, 12

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32. Hash It Out You say ˈkäment, I say ﬂame war • Collaborative! • Constructive? • Important stuff bubbles • Balance is cultural • Not software • Not enforced through process or authority Monday, June 18, 12

33. Hash It Out That engineering culture thing again • Shipped! • You what? • Where? • Speakeasy • Find ways to safely prototype • Comment over meeting Monday, June 18, 12

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43. Mock It Up Wireframe to design • Style Guides • Discussion artifacts • Tools of the trade • Fisheye • Stash Monday, June 18, 12

44. Plan It Monday, June 18, 12

45. Plan It In whatever way you like • Atlassian • Polyglot Agile • Conﬂuence team • Kanban Monday, June 18, 12

46. Plan It Tools • Tools of the trade • JIRA • GreenHopper • Conﬂuence • Team Calendars • Atlassian.com/resources/ better-together Monday, June 18, 12

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49. Build It Work work • Doneness • Micro - JIRA • Macro - Conﬂuence • FedEx & 20% Monday, June 18, 12

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52. Build It Extra-sprint work • Inline Tasks • Sprint goals • Action items from a meeting • Non-technical users Monday, June 18, 12

53. Build It Notifications - All in a days work • Confluence Notifications • No inbox clutter • Things that need doing • Things that need reading • Personal Notes Monday, June 18, 12

54. Add personal todos Mark notiﬁcations for followup Track Conﬂuence tasks Add in-line tasks in pages @mention to assign tasks Monday, June 18, 12

55. Align Monday, June 18, 12

56. Align Get on Message • Conﬂuence Boxes • What’s being messaged • Forces us to come around simple ideas and messages Monday, June 18, 12

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65. Recap! Dream It Plan It Build It Launch It Monday, June 18, 12