20. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
21. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
22. Saving you time
Install/Home folder selection
JRE bundled
Port configuration
Installing as a service
License fetch for evaluators
Setup Wizard external DB config
55. “Easy to follow starter
guide, would be great “Awesome. Will
for new employees.” save me heaps of
time!”
“Sorely needed...better than wiki
and JIRA-champions spending
hours training others.”
102. Priority Initial Response Times
Production system down 1 hour response time
Critical application problem 4 hour response time
Major application issue 8 hour response time
Minor application issue 24 hour response time
113. Awesome
Product Quality Self Service
Support
Improved
New Installers Hercules
Coverage
Universal Plugin Out of Hours
Virgil
Manager Workflow
Improved
Integrated LDAP Improved KB
DevTools
Improved Bug
Answers Weekend Support
Fixing
114. Other Support Sessions
• Later Today
• 5 Tips for an Awesome KB - 1:45pm
• Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm
• Unifying Team processes with JIRA Wallboards - 2:15pm
• User Management in JIRA and Confluence - 2:30pm
• Yesterday - check out the video
• Self Help Tools for Admins (Support Tools Plugin)
118. Unlock the POWERED BY
potential Plugins Installer & Upgrader
119. Unlock the POWERED BY
potential Plugins Installer & Upgrader
University
120. Unlock the POWERED BY
potential Plugins Installer & Upgrader
University Support
121. Unlock the POWERED BY
potential Plugins Installer & Upgrader
“Install in real-time”
Atlassian Guru Room, 2pm
“Get your questions answered” University Support
AtlasBar - 1:30-5pm
187. JIRA Mobile Connect
• Crash reports
• Visual and audio feedback
• Collaborate with your users
• All the power of JIRA
jiramobileconnect@atlassian.com
atlassian.com/jmc