1. Ginger Terpenning
6585 S Dudley Way  Littleton, CO 80123  (720) 838-0104  Ginger.Terpenning@gmail.com
Profile Summary __________________________________________________________________________
I’m an inquisitive, detail-oriented, and self-motivated team player with proven ability to adapt to changing
environments and conflicting priorities with strong communication and presentation skills. I have over 15 years of
finance analysis and sales operational analysis (revenue and sales). I have the ability to work cross functionally
between various organizational teams to ensure consistent focus on common goals and objectives. I work well
under pressure while aiming to exceed customer and employer expectations. Additional strengths include my
analytical skills, organizational skills, sound decision making, thorough accounting knowledge, and excellent
customer service.
Skills Summary ___________________________________________________________________________
 Revenue Forecasting & Assurance
 Sales Compensation & Analysis
 Revenue Trending & Analysis
 Financial Management & Budgeting
 Salesforce.com
 Statistical Reporting &
Analysis
 Workforce Management
 Advanced Microsoft Office
Skillset
 Business Objects Toolset
 Sales Operation
Professional Experience ___________________________________________________________________
CENTURYLINK (FORMERLY QWEST COMMUNICATIONS) – DENVER, CO
October 2003 - April 2012
September 2013 – July 2016
Lead Sales Operations Consultant/Financial Analyst
Lead Wholesale Sales Operation Consultant
Wholesale Sales Operations Consultant II
ANALYSIS/REPORTING/PRESENTATION
 Utilized analytical tools to better understand sales and revenue performance trends to provide feedback to
organization and to better understand the business drivers
 Prepared and presented findings and make recommendations based on analysis to sales leadership team
 Produced monthly sales and revenue reports and work closely with sales teams to understand the various
trends within the reports
 Identified & researched changes in trends to determine if they are anomalies or new trends being established
 Analyzed historical sales against revenues to ensure that all sales are being converted to revenue in a timely
fashion and ensure that all delays to install are understood
 Analyzed sales funnel to ensure accuracy and to validate that the depth of funnel would support sales
necessary to achieve revenue growth
REVENUE FORECAST AND BUSINESS PLANNING
 Worked with the sales leadership teams to develop specific and measurable goals/objectives for annual
sales and revenue performance
 Train sales managers on financial revenue trends and analysis in order to produce a monthly sales forecast
leadership
 Worked to improve monthly forecast accuracy to a 2% margin with sales managers & sales leadership
 Produced annual operating budget plans based upon historical usage and approved capital projects
SALES COMPENSATION AND PERFORMANCE MANAGEMENT
 Partnered with others to help establish annual sales quotas
 Assisted with the compensation process to ensure that sales professionals received accurate sales
compensation payments in a timely fashion
 Account assignment, transfers, conflict resolutions to ownership
 Customer definition and market segmentation
 Identified gaps in revenue streams quickly so they can be resolved with the least impact on individual’s sales
compensation
 Assisted sales professionals in understanding importance of achieving assigned sales objectives and the
impact to their sales compensation

2. Ginger Terpenning  6585 S Dudley Way  Littleton, CO 80123  (720) 838-0104  Ginger.Terpenning@gmail.com
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CATHOLIC HEALTH INITIATIVES – ENGLEWOOD, CO
April 2012 – June 2013
Lead ITS Workforce Management Analyst
WORKFORCE MANAGEMENT
 Responsible for managing the operations of the annual workforce planning process for ITS
 Developed & maintained workforce planning tools, templates and techniques that support the process
 Communication and coordination of the process to appropriate parties
 Conducted organizational assessments to support data-driven management strategies and strategic workforce
planning objectives
 Provided expert consultative services to ITS leaders & Human Resources for thorough, consistent and accurate
data gathering for demand-side & supply-side planning
 Partnered with Finance for integration with financial forecasting and business case approvals
 Delivered a short and long range workforce plan for ITS steady state operations, projects and other programs
aligned with ITS workforce strategy (through the production of periodic and ad hoc workforce reports,
management dashboards and scenario modeling)
 Used market trends, new business demands, workforce intelligence/analytics, forecasted competency/skill/role
needs, technology considerations and key business drivers, designed & maintained a comprehensive workforce
plan for ITS (including 5 fundamental activities: environment scan, current workforce profile, future workforce
view, analysis and targeted future and closing the gaps)
 Designed & delivered staffing plans for steady state operations and projects
 Partnered with Directors, ITS Workforce Strategy, & Human Resources to link workforce plan to workforce
development activities for a comprehensive strategic workforce plan deliverable
ICG COMMUNICATIONS – ENGLEWOOD, CO
October 2000 – June 2003
Line Cost Coordinator/Analyst II
LINE COST COORDINATOR/ANALYST II
 Responsible for auditing invoices billed to ICG for more than 10 CLEC and RBOC vendors to include Qwest
and SNET.
 Verified billing and cost associated with the products and signed contracts
 Created and distributed dispute reports for charges that ICG was exempt from to include, taxes, surcharges and
late payment charges.
 Conducted bi-weekly conference calls with large vendors to assure on-time performance and line costs associated
with services were accurate and accounted for.
 Resolved all disputed charges and updated ICG Network databases to ensure monthly accrual and billed MRC's,
(monthlyrecurring charges) invoices were in accordance with term liability and contractual agreements.
 Worked closely with Vendors, Carriers and Circuit design departments to ensure consistency and integrity of
services billed.
Education History ________________________________________________________________________
Joplin High School
Graduated with High School Diploma
Southwest Missouri Southern State University
Studied Accounting/Finance – No Degree
Missouri Southern State University
Studied Accounting/Finance – No Degree
University of Phoenix Online
Studied Accounting/Finance – No Degree