Legum & Norman Mid-West

Company at-a-GlanCe

legum & norman, mid-West

Number of offices: Memberships:
1 — Chicago Community Associations Institute (CAI)

Year founded: Apartment Building Owners and Managers
2005 Association of Illinois (ABOMA)
Association of Condominium, Townhouse, and
Managers certifications include: Homeowners Associations (ACTHA)
PCAM*, CMCA, AMS, CPM, CFM Chicago Association of Realtors
Illinois Department of Professional Regulation
Number of employees: (IDPR)
23
Institute of Real Estate Management (IREM)
Number of communities professionally managed: River North Association
45+

* PCAM — Professional Community Association Manager — Community Associations Institute’s (CAI) highest professional designation that can be earned in the industry.
CMCA — Certified Manager of Community Associations — NBC-CAM’s national certification program designed exclusively for managers of homeowner and condominium associations and cooperatives.
AMS® — Association Management Specialist — A designation from Community Associations Institute (CAI) that demonstrates a manager’s commitment to their career and the community association industry.
CPM® — Certified Property Manager — IREM designation recognizing top professionals as experts in real estate management.
CFM — Certified Facility Manager — A designation from the International Facility Management Association that is the most respected global credential in facility management and ensures the knowledge and
abilities of practicing facility managers.

343 W. Erie, Suite 330
Chicago, IL 60654
Tel: 312-944-2611
www.LNChicago.com | askus@LNChicago.com
©2009 Associa. All rights reserved. These materials are proprietary and may not be reproduced or disseminated to any other person or entity without the specific written consent of Associa.

LocaL Leadership

executive biographies
Lou Lutz, President, CMCA®, PCAM®, CPM® Patricia A. Bialek, Senior Vice President, CFM®, AMS®,
Lou Lutz is president of Legum & Norman Midwest - a CMCA®
firm which he founded with his partners in 2004. He has Ms. Bialek serves as Senior Vice President of the Legum
been active in real estate management since 1967 and & Norman Midwest offices. She is responsible for
a licensed real estate broker in Illinois since 1973. Mr. the oversight of the Chicago portfolio of community
Lutz’s experience has given him the opportunity to write associations. Prior to joining L&N Midwest, Ms.
articles about community living for several publications, Bialek was the Senior Vice President of a large Chicago
and he is frequently quoted as an expert in Chicago area management company, where she managed both
publications. residential and commercial space. Her long career
• Member of the national CAI faculty, teaching courses on fundamental in property management has provided her with the
association operations, finances and community building opportunity to manage properties in twenty-eight states.
• President of the Chicago Chapter of The Institute of Real Estate • Active member of the Community Association Institute (CAI), the Institute
Management (IREM) in 2005 of Real Estate Management (IREM) and a member of the Chicago Board
• President of the Apartment Building and Managers Association (ABOMA) of Realtors®
in 2007 and 2008 • Illinois Real Estate Broker
• President of the Illinois Chapter of CAI in 2001 and 2005 • Graduate of Indiana University
• Graduate of Southern Illinois University

Chicago, IL 60654
Tel: 312-944-2611

executive biographies
Julie Cihlar, Executive Vice President Gina Rossi, CMCA®, AMS®, PCAM®, Marketing Director
As a professionally trained and experienced CPA, Gina has more than 12 years of community management
Ms. Cihlar oversees all financial and accounting experience, maintains the highest professional
responsibilities for Legum & Norman Midwest. Her role designation, Professional Community Association
is built on a solid foundation of 16+ years of association Manager (PCAM) from Community Associations
accounting management experience. Ms. Cihlar has a Institute (CAI) and was named the CAI 2005 Property
B.S. in Accounting from the University of Houston and Manager of the Year. Gina’s experience and expertise has
graduated Cum Laude. also allowed her to speak at CAI Seminars and author
articles for Common Interest Magazine.
William C. Earle, Vice President, CPM®
William Earle serves as Vice President of the Legum &
Norman Mid-West Chicago offices and brings a variety
of industry experience and expertise. Mr. Earle has been
active in the residential property management field for
over 30 years. Prior to joining Associa® Legum & Norman
Mid-West, Bill most recently was the Vice President
of Citadel Builders-Chicago. He was with Draper and
Kramer, Inc. for over 25 years where he served as Vice
President in charge of the Condominium Management
Division, which consisted of over 10,000 units in
approximately 35 associations.
• Member of the Chicago Board of Realtors
• A licensed real estate broker and insurance producer
• Graduate of Southeast Missouri State

Tools for Homeowner convenience

legum & norman, mid-west provides you dedicated and
unmatched customer service — locally and on your schedule.

our NuMBEr oNE priority: sErviNg you & payMENts
thE owNErs of your associatioN
Owners have a variety of easy options for payment.
We want all association members to have a positive, easy
We provide options for online payments, credit cards,
and enjoyable experience with your association. And
direct debit (ACH) payments, as well as secured
to that end, we provide many service options for the
lockbox. We also provide you a variety of statement
convenience of owners, including:
options, including online/electronic and print
• A local customer service department staffed by
statements as well as coupon books.
knowledgeable professionals. Their sole concern is
accouNt dEtail
to assist your owners with any concerns or questions
they might have. Owners can view their complete account histories
online — in an easy to understand format — to assist
• Our operations are designed to provide seamless
them with account questions or reconciliation.
client care. If owners call with an issue or request,
iMprovEMENts, architEctural/MaiNtENaNcE
our systems generate immediate and trackable work
coMpliaNcE & forMs
orders — and a copy of that work order is sent directly
For property improvements, Legum & Norman, Mid-
to you via email along with updates and progress to
West will work to make sure you are in full compliance
resolving the issue.
with all applicable laws. We have a vast amount of
• An additional feature is our homeowner portal which resources to assist you in all your needs up to and
makes a wide variety of information accessible including licensed consultants, architect’s, and
through a secure website. The portal is available 24/7*. attorney’s.

Chicago, IL 60654
Tel: 312-944-2611
*As this feature (included in our quote) is required to be accounted as a stand alone monthly feature, your quote will line item your management fee and Homeowner Portal.

EasiEr Board MEMBEr GovErnancE

Legum & norman, Mid-West makes your job as a board member
easier. our various tools and services give access and insight to
your community’s information and operations.
call logs managEmEnt rEPorts
Every month we can provide you with a log that details We display our professionalism and accountability
communications we receive relative to your community. to you through our regular, tailored management
As a board this allows you to keep a pulse on the issues reports. Legum & Norman, Mid-West’s management
of importance to your homeowners, and how timely reports address your association’s ongoing operations,
and appropriately their issues were resolved. The log including manager action item status, discussion/
provides a time and date stamp from the initial resident decision updates, bid comparisons, vendor
contact all the way through resolution. information/profiles, property inspections, and
maintenance/porter checklists.
financial information
Your financial information is maintained and recorded association Data WHEn & WHErE
YoU Want it
using generally accepted accounting principles and
communicated through timely and accurate reports. You can access at your convenience financial data and
Our customizable and comprehensive reports are easy other governing data for your association online — no
to read and understand, and samples of our reports waiting to receive it or having to request it. You can see
are included in this proposal package. Our clients rave what bills need to be paid, what bills have been paid,
about the ease and comprehensiveness of the financial the status of maintenance work orders, and more... all
information we provide them and auditors laud the at the click of a button. As volunteers, readily available
integrity of our reports. We invite you to compare our information is important and Associa is proud to offer
reports with others. it in an easily accessible format that is available when
you are.

Chicago, IL 60654
Tel: 312-944-2611

cEo DirEct
No other management company provides a direct line
to their CEO like we do, and our proprietary CEO Direct
program gives you unfettered access to our CEO...not
just when you sign a contract with us, but for the length
of our relationship. You’ll receive communication about
industry trends, regulatory updates, and information
about the regular innovations and enhancements we
deliver to our clients. And you’ll have a direct channel
to our CEO through which to address any issue of
concern to you or your neighbors.

Education

associa is a pioneer in driving industry-wide education and
certification for association management. in many cases, we wrote
the book on the professional practices that all leading companies
adhere to today.

ASSOCIA UNIVERSITY associations; and has the knowledge and national problem
Continuing education is yet another way we earn your solving resources that your association can depend upon.
trust and respect and provide value to your community.
INdUSTRY dESIgNATIONS
Associa has the industry’s most rigorous internal
In addition to their Associa University curriculum, our
educational requirements. Associa University (AU) is
managers are required to earn the Certified Manager of
the industry’s only professional, instructor-led online
Community Associations (CMCA) designation through
education program. Every employee is assigned to a
NBC-CAM. On an ongoing basis every manager is
business curriculum specific to client needs. Add to that
required to take, at a minimum, two courses per year
our collective centuries of industry expertise and best
through CAI in addition to monthly courses through our
practices from other industries, and your community is
own Associa University.
assured of having the most knowledgeable and highly
educated professionals handling your affairs. In addition ASSOCIATION TImES
to our long history of providing widely lauded board Associa is the sole sponsor for Association Times (www.
member seminars, we offer custom-built courses tailored associationtimes.com), a globally recognized knowledge
to volunteers at every level with community associations. base of articles and Q&As providing expert information
about community association living.
INdUSTRY TRAININg & EdUCATION
We’re proud of our national and local leadership roles in the
What to look for
Community Associations Institute (CAI). Our participation
in CAI’s industry certification programs coupled with
Associa’s professionally developed courses ensure that
 As a board member, you are bound by laws and regulations to
govern your association effectively. Is your manager knowledgeable
your management team is aware of the latest trends and about local, state and federal laws and regulations impacting
changes affecting community associations at the local, state community associations? If not, make sure that you have a means
and national level; understands complex legalities facing by which to stay abreast of and understand changing regulatory
issues to ensure your community is operating within the law.

Chicago, IL 60654
Tel: 312-944-2611

OptiOnal prOgrams FOr Better COmmunity living

Our clients are afforded the opportunity to participate in a
growing number of national discount purchasing programs and
communications tools made possible as a result of associa’s
unprecedented volume buying power.

AssociAtions insurAnce Agency, inc. (AiAi) eStatements™, which enables an email alert to
AIAI offers general liability insurance, directors and be sent when a new billing statement is ready to be
officers liability, crime, and other policies community viewed online.
associations need. AIAI brings comprehensive industry
expertise, superb claims management, strong customer homeowner link elite

service to every client, and more often than not, Homeowner Link Elite helps your community stay
substantial savings. informed by delivering timely, customized messages to
each registered homeowner. Recorded voice or text-
AssociA community websites to-speech messages are utilized to send notifications
Associa Community Websites strengthen community to recipients and answering devices instantaneously.
relations and participation with calendars, photo In addition, the system can be used to broadcast text
galleries, and other interactive communication messages to cell phones, as well as launch e-mail
features, while providing other valuable community broadcasts and severe weather alerts. The creation
information to keep your community members and delivery method of the message are completely
connected with your association. determined by the association, which allows for
complete customization.
AssociA community newsletters
We can provide creative development, production, and wAste removAl consulting services
distribution services for professional, informative We engage the services of experienced waste industry
newsletters — all at a very low cost. professionals to leverage the total national volume of
Associa managed communities to give you the most
AssociA stAtements
competitive rate on refuse collection services — or,
We have partnered with industry-leading billing
the program can be used with your present carrier to
solutions provider SouthData to utilize the latest
negotiate a more favorable rate to the association. This
technology and provide quality, timely statements to
proven program has saved other communities as much
homeowners. Homeowners have the power to customize
as 40 percent on their monthly refuse collection costs.
their statement delivery method by self-registering for

Chicago, IL 60654
Tel: 312-944-2611

A CompAny you CAn DepenD on

Legum & norman, mid-West has all the strengths and resources
of a national industry leader, while taking care of our clients’
individual needs.
LocaL service, nationaL resources stabiLity
Our mission is to always take care of our clients. As an Founded in 2005, we pride ourselves on exceeding client
Associa company, Legum & Norman, Mid-West never expectations. We put our experience and resources to
loses sight of each association’s individual needs. work, developing programs and services that save your
Associa does what others cannot – provide local tailored association time and money. Plus you’ll have the security
service while bringing the benefits of large national of knowing that the company you choose today will be
resources to every community we represent. That’s why with you tomorrow.
more associations invest their trust with us — and other
technoLogy
Associa companies — over all others.
We lead the industry in information technology
Leadership solutions for our clients. From integrated back office
The right people make successful management happen, and finance systems to flexible reporting, we’ve built
and you’ll enjoy the advantage of working with Associa’s a communications infrastructure that focuses on
award-winning experts in the community association supporting our clients and community managers. These
industry. No other company has the collection of veteran tools include:
industry leaders and experts that Associa has. Nationwide, • National Intranet: Provides nationwide collaboration
Associa employees represent more than 500 CMCAs and of over 5,000 Associa professionals networking and
over 120 PCAMs in the United States . We also hold the problem solving for you.
AAMC, AMO, CCAM, CPM, LSM, and RS individual and • CEO Direct: An email program for board members
company industry certifications. Our national team also direct from our CEO. Sharing industry trends and
consists of information technology professionals with the providing an executive-level channel to address any
most advanced qualifications, as well as CPAs, JDs, and issue, the CEO and board members have a direct and
MBAs. No other company has the breadth and depth of confidential channel to one another.
talent to serve you and your community. • A secure, professional, nationwide network with built
in redundancies and an uptime of more than 99.9%.

Chicago, IL 60654
Tel: 312-944-2611

Legum & norman, mid-West carefully selects each staff member. our
highly trained professionals are experienced and responsive problem-
solvers committed to go the extra mile to keep your association
running smoothly. We are organized by three major business disciplines
in order to serve you with an unmatched quality of service.

coMMunity association Manager and at your service
adMinistrative teaM
• Skilled maintenance professionals on call
• Provide leadership and guidance in the management of • Reliable and trustworthy
the association
• 24 hour emergency response service
• Act as a liaison for the board of directors, owners and
all other team members • Establish and maintain preventative repair and
replacement programs
• Ensure actions on board of directors requests
• Communicate work status to owners, co-owners,
• Prepare drafts and recommendations for the managers and the board of directors
association’s annual budget
• Organize and attend meetings of the Board of Directors, accounting teaM
committees, and special and annual meetings
• Collect assessment funds (credit cards, coupon book
• Present educational opportunities to new and existing invoicing, auto debit, or electronic transfers) deposited
board members daily into the association’s individual account
• Communicate regularly with owners, local and state • Maintain individual unit account records and provide
government entities, and others on behalf of the information and assistance to owners
association
• Pursue collections in conjunction with the
• Obtain contractor bids and oversee performance association’s policies
• Conduct site inspections • Detailed general ledger reporting
• Ensure appropriate retention and storage of • Prompt payment of association obligations
association records
• Ensure payment safeguards
• Monitor association’s financial status
• Monitor cash and investment balances and maturities
• Prepare professional reports, draft resolutions and
• Reconcile association bank accounts
other materials pertinent to the successful operation
of the community • Prepare financial statements for board of directors
• Coordinate with association’s CPA for preparation of
annual audit and tax return

ManageMent CoMpany CoMparisons

legum & norman, Mid-West puts its expertise, knowledge and
resources to work for you everyday. We invite you to compare
the various services and offerings we provide with those of
our competitors.

ManageMent CoMparative analysis L&N, MW Company A Company B
About Us
Provides full service management: financial accounting, physical plant maintenance and administrative services? 
Number of collective years of company executives’ experience in association management? 116+ yeArs

Active participant in Community Associations Institute (CAI)? 
recognized by industry and professional peers for expertise and leadership? 
Is part of a national association management company providing support to its managers on any topic
or need through our national network of professional managers?

Education

Association manager assigned to account and senior staff have professional education and recognized designations:
Certified Manager of Community Associations (CMCA®), Professional Community Association Manager (PCAM®), Certified 
Property Manager (CPM), or Certified Facility Manager (CFM)?

Management company provides regular in-service training for its managers, assistants and support personnel and has
video conferencing facilities in its office for this purpose?

Management company provides educational training for its board members? 
Customer Service

Phones are answered daily between 9:00 a.m. and 5 p.m. by a live person (not voice mail) and routed to a staff member
who is knowledgeable about your community?


seamless transition of owner request or issue from initial owner contact with company to issue resolution — including
automatic emails informing the owner of progress and resolution throughout the process?


Trained professionals provide a 24 hour/7 day a week emergency response service? 
Association managers are supported by senior level staff at meetings and for consultation? 

Chicago, IL 60654
Tel: 312-944-2611

ManageMent CoMparative analysis L&N, MW Company A Company B
Management company has an attorney specializing in community association laws on staff? 
Customer Service (continued)

Community manager has a dedicated assistant to support him/her? 
Property inspections are conducted by the assigned community manager? 
Services

Utilizes an integrated association accounting software program with a single database that generates financial reports,
balance sheets, budget comparisons, disbursement detail and operational reports, work order and violation tracking 
letters, and has the ability to print coupons and invoices for special assessments?

Offers direct debit, electronic bank lock box, ACH, credit card payment, and direct mail options for assessment collection? 
Has systems in place (collection letters) for unpaid assessments that post directly to the owner’s ledger, administers
delinquencies, and tracks and follows up with attorneys and collection companies?

Management company has a comprehensive collections services program as well as a title search offering with credit
bureau reporting and lien preparation and filing?

Management company has contacts with qualified vendors who can bid on work at your site? 
Management company develops contract specifications for service vendors, handles bid process, and provides board with
a comparative bid matrix and professional recommendation?

Company can provide online/automated architectural review forms and tracking of actions taken by the board? 
Performs reserve analysis studies and arranges reserve studies for communities through licensed reserve specialists? 
Has fidelity bond coverage that includes principals and owners? 
savings through national programs, including professionally prepared newsletters, web sites,
master insurance and online insurance quotes, communications tools for emergencies and events, and utility and 
waste removal discounts?

Provides regular communication to its properties through evaluation forms, CeO email communication to its board
members, company newsletters, and annual performance evaluations?

Provides resale disclosure packages for owners who are selling or refinancing their properties
that can be ordered on line?


SAMPLE REPORTS

Legum & norman, Mid-West provides the reports you need to
make appropriate financial decisions for your association. We’ve
included samples of the following:
SAMPLE FinAnciALS:

• Balance S heet
• comparative income Statement
• income /e xpenSe projection
• check D iSBurSement report
• D elinquent/prepaiD report
• G eneral leDGer
• account S ettlement report

PROPERTy inSPEcTiOn REPORT

SAMPLE TRAnSiTiOn FORM

Legum & Norman, Mid-West www.LNChicago.com | askus@LNChicago.com

SAMPLE REPORTS

bALAncE ShEET


SAMPLE REPORTS

incOME STATEMEnT


SAMPLE REPORTS

incOME And ExPEnSE
PROjEcT REPORT


SAMPLE REPORTS

chEck diSbuRSEMEnT
REPORT


SAMPLE REPORTS

dELinquEncy And
PREPAid REPORT


SAMPLE REPORTS

dELinquEncy SuMMARy


SAMPLE REPORTS

GEnERAL LEdGER REPORT


SAMPLE REPORTS

AccOunT SETTLEMEnT
REPORT


SAMPLE REPORTS

SAMPLE MOnThLy inSPEcTiOn
REPORT


SAMPLE REPORTS

SAMPLE TRAnSiTiOn FORM


Thank You

Thank you for taking the time to review our proposal. We look
forward to hearing from you in the near future...

Legum & Norman, Mid-West www.lnchicago.com | askus@lnchicago.com

Legum & Norman Mid-West

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