Contribution to the \'Dag van de ICT Manager\' (June 2008).

1. Does alignment matter? Feiten en fictie over de afstemming van ICT en Business Drs. A.J.Gilbert Silvius MBA Lector Hogeschool Utrecht en principal consultant Van Aetsveld

2. Gilbert Silvius Koninklijke Militaire Academie Fender Precision Bass 1963 Vlaardingen Koninklijke Landmacht Erasmus Universiteit 2 kinderen MBA Getronics Synergie Consultancy . Lector Business, ICT en Innovatie Projectmanagement Business ICT Alignment 2027 Katholieke Universiteit Leuven Ede PhD . . Utrechtse Ondernemers Academie Bedrijfseconomie Master of Informatics Aetsveld Afghanistan Master of Project Management

3. Lectoraat Business IT Innovatie Beroepspraktijk Wetenschap Onderwijs

8. Business IT Alignment Business IT Alignment

10. Alignment?

24. Jerry Luftman Business IT Alignment Maturity

25. Maturity of the Business IT Alignment process Alignment gap Initial / Ad-Hoc Process Committed Process Established/Focused Process Improved/Managed Process Optimized Process Business Strategy / Organization IT Strategy / Organization

26. Business IT Alignment Maturity Variables Partnership Business Perception of IT Value Role of IT in Strategic Business Planning Shared Goals, Risk, Rewards/Penalties IT Program Management Relationship/Trust Style Business Sponsor/Champion Scope & Architecture Traditional, Enabler/Driver, External Standards Articulation Architectural Integration: - Functional - Enterprise - Inter-enterprise Architectural Transparency, Flexibility Skills Innovation, Entrepreneurship Locus of Power Management Style Change Readiness Career crossover Education, Cross-Training Social, Political, Trusting Environment Communications Understanding of Business by IT Understanding of IT by Business Inter-/Intra-organizational learning Protocol rigidity Knowledge sharing Liaison(s) effectiveness Value measurement IT Metrics Business Metrics Balanced Metrics Service Level Agreements Benchmarking Formal assessments/reviews Continuous Improvement Governance Business Strategic Planning IT Strategic Planning Reporting/Organization Structure Budgetary Control IT Investment Management Steering Committee(s) Prioritization Process Six IT Business alignment maturity criteria

27. De sociale dimensie Keen (1991) Key to alignment is relationships, not strategy

30. Relationships?? Business Strategy IT Strategy

31. Business Strategy Operational Excellence Product Leadership Customer Intimacy Operational Excellence Emphasis on efficiency and reliability, price leadership, cost control and supply chain optimisation. Product Leadership Emphasis on continuing product development, innovation, fast time-tomarket and high margins. Customer Intimacy Emphasis on customer service, responsiveness, tailoring products and services to individual customer needs.

32. Relationships?? Business Strategy IT Strategy Business IT Alignment capability

33. Business IT Alignment Maturity Variables Partnership Business Perception of IT Value Role of IT in Strategic Business Planning Shared Goals, Risk, Rewards/Penalties IT Program Management Relationship/Trust Style Business Sponsor/Champion Scope & Architecture Traditional, Enabler/Driver, External Standards Articulation Architectural Integration: - Functional - Enterprise - Inter-enterprise Architectural Transparency, Flexibility Skills Innovation, Entrepreneurship Locus of Power Management Style Change Readiness Career crossover Education, Cross-Training Social, Political, Trusting Environment Communications Understanding of Business by IT Understanding of IT by Business Inter-/Intra-organizational learning Protocol rigidity Knowledge sharing Liaison(s) effectiveness Value measurement IT Metrics Business Metrics Balanced Metrics Service Level Agreements Benchmarking Formal assessments/reviews Continuous Improvement Governance Business Strategic Planning IT Strategic Planning Reporting/Organization Structure Budgetary Control IT Investment Management Steering Committee(s) Prioritization Process Six IT Business alignment maturity criteria

34. Relationships?? Business Strategy IT Strategy Business IT Alignment capability

35. Strategies combined

37. Relationships?? Not much relationship visible, but…. Business Strategy IT Strategy

38. Relationships?? Business Strategy IT Strategy

39. Relationships?? Business Strategy IT Strategy

40. Relationships?? IT Strategy Business IT Alignment capability

41. Dual case study IT strategy Business & IT alignment

42. Dual case study Perception of external impact of IT high low high low Perception of internal impact of IT Conservative Essential Innovative Business Bank A Bank B

43. B vs A

44. Conclusion IT strategy offensive defensive high low BIA capability Conservative IT strategy Essential IT strategy Innovative IT strategy

45. Does alignment matter? Feiten en fictie over de afstemming van ICT en Business Drs. A.J.Gilbert Silvius MBA Lector Hogeschool Utrecht en principal consultant Van Aetsveld

46. Relationships?? Business Strategy IT Strategy Business IT Alignment capability

48. Wat te doen? Partnership Business Perception of IT Value Role of IT in Strategic Business Planning Shared Goals, Risk, Rewards/Penalties IT Program Management Relationship/Trust Style Business Sponsor/Champion Scope & Architecture Traditional, Enabler/Driver, External Standards Articulation Architectural Integration: - Functional - Enterprise - Inter-enterprise Architectural Transparency, Flexibility Skills Innovation, Entrepreneurship Locus of Power Management Style Change Readiness Career crossover Education, Cross-Training Social, Political, Trusting Environment Communications Understanding of Business by IT Understanding of IT by Business Inter-/Intra-organizational learning Protocol rigidity Knowledge sharing Liaison(s) effectiveness Value measurement IT Metrics Business Metrics Balanced Metrics Service Level Agreements Benchmarking Formal assessments/reviews Continuous Improvement Governance Business Strategic Planning IT Strategic Planning Reporting/Organization Structure Budgetary Control IT Investment Management Steering Committee(s) Prioritization Process Six IT Business alignment maturity criteria Verdiep je in de business Wees transparant Creëer stuurmogelijk-heden voor de business Creëer betrokken-heid Creëer een effectieve architectuur Ontwikkel de kwaliteit van medewerkers

51. Vragen??

52. Bedankt voor uw aandacht!