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Guide b2 b-social-media-all
1.
A
2.
Marketo
3.
Workbook www.marketo.com
4.
Why
5.
Should
6.
I
7.
Read
8.
? Social
9.
media
10.
is
11.
here
12.
to
13.
stay.
This
14.
guide
15.
shows
16.
you
17.
how
18.
to
19.
use
20.
social
21.
media
22.
to
23.
drive
24.
new
25.
business
26.
and
27.
revenue.
28.
Whether
29.
And,
30.
while
31.
consumer
32.
marketers
33.
may
34.
have
35.
taken
36.
the
37.
lead
38.
in
39.
harnessing
40.
its
41.
power,
42.
B2B
43.
social
44.
media
45.
plan,
46.
this
47.
guide
48.
is
49.
your
50.
go-‐to
51.
handbook.
52.
As
53.
discussed
54.
in
55.
,
56.
B2B
57.
buyers
58.
are
59.
spending
60.
a
61.
lot
62.
more
63.
-‐ of
64.
social
65.
media
66.
opportunity
67.
out
68.
there.
69.
Like
70.
it
71.
or
72.
not,
73.
social
74.
media
75.
plays
76.
a
77.
huge
78.
role
79.
in
80.
the
81.
new
82.
B2B
83.
decision-‐making
84.
process.
85.
As
86.
87.
a
88.
B2B
89.
marketer,
90.
you
91.
need
92.
to
93.
learn
94.
to
95.
leverage
96.
©
97.
2010
98.
Marketo,
99.
Inc.
100.
All
101.
rights
102.
reserved.
03
103.
Part
104.
One What
105.
is
106.
Social
107.
Media
108.
and
109.
Why
110.
Does
111.
My
112.
Business
113.
Need
114.
It?
©
115.
2010
116.
Marketo,
117.
Inc.
118.
All
119.
rights
120.
reserved.
04
121.
Part
122.
One
123.
What
124.
is
125.
Social
126.
Media
127.
and
128.
Why
129.
Does
130.
My
131.
Business
132.
Need
133.
It?
134.
Because
135.
prospects
136.
are
137.
more
138.
likely
139.
to
140.
Before
141.
Google,
142.
the
143.
primary
144.
way
145.
a
146.
prospect
147.
click-‐through
148.
to
149.
third-‐party
150.
reviews
151.
or
152.
blog
153.
-‐ Types
154.
of
155.
Online
156.
Sources
157.
Visited
158.
for
159.
Company,
160.
Brand
161.
162.
by
163.
engaging
164.
directly
165.
with
166.
a
167.
sales
168.
person.
169.
(which
170.
in
171.
turn
172.
makes
173.
social
174.
content
175.
more
176.
tradeshows,
177.
PR
178.
and
179.
print
180.
media.
181.
Direct
182.
mail
183.
their
184.
way
185.
to
186.
your
187.
company
188.
website,
189.
they
190.
will
191.
typically
192.
contact
193.
your
194.
company
195.
only
196.
when
197.
all
198.
new
199.
leads
200.
–
201.
hot
202.
or
203.
cold
204.
–
205.
to
206.
the
207.
sales
208.
team
209.
way,
210.
social
211.
media
212.
leads
213.
present
214.
a
215.
unique
216.
lead
217.
for
218.
follow-‐up.
219.
nurturing
220.
challenge,
221.
and
222.
a
223.
huge
224.
opportunity
225.
companies
226.
started
227.
to
228.
focus
229.
on
230.
search
231.
engine
232.
marketers
233.
keen
234.
to
235.
build
236.
brand,
237.
buzz,
238.
and
239.
awareness
240.
–
241.
and
242.
generate
243.
leads
244.
–
245.
are
246.
such
247.
as
248.
whitepapers
249.
and
250.
webinars
251.
to
252.
convert
253.
sales,
254.
and
255.
invested
256.
in
257.
lead
258.
scoring
259.
and
260.
lead
261.
the
262.
rest.
prospects.
263.
It
264.
starts
265.
by
266.
sharing
267.
relevant
268.
channels
269.
before
270.
they
271.
ever
272.
give
273.
you
274.
their
275.
names.
276.
These
277.
changes
278.
are
279.
already
280.
having
281.
LinkedIn,
282.
YouTube
283.
and
284.
SlideShare
285.
drive
286.
a
287.
challenge. web.
288.
According
289.
to
290.
Forrester
291.
Research¹,
292.
77%
293.
of
294.
social
295.
media.
“The
296.
Social
297.
Technographics®
298.
Of
299.
Business
300.
Buyers”
301.
report.
©
302.
2010
303.
Marketo,
304.
Inc.
305.
All
306.
rights
307.
reserved.
05
308.
Part
309.
One
310.
What
311.
is
312.
Social
313.
Media
314.
and
315.
Why
316.
Does
317.
My
318.
Business
319.
Need
320.
It? important
321.
to
322.
decide
323.
what
324.
your
325.
social
326.
327.
328.
–
329.
view
330.
search
331.
engine
332.
results
333.
more
334.
represent
335.
your
336.
brand.
337.
relate
338.
to
339.
your
340.
brand
341.
to
342.
see
343.
what
344.
others
345.
are
346.
Alert
347.
for
348.
your
349.
company
350.
name.
351.
You
352.
may
353.
get
354.
company
355.
name
356.
or
357.
brand
358.
name
359.
(as
360.
opposed
361.
to
362.
saying
363.
about
364.
you.
365.
Here
366.
are
367.
a
368.
few
369.
of
370.
the
371.
most
372.
names
373.
on
374.
the
375.
social
376.
sites
377.
you
378.
want
379.
to
380.
use.
381.
If
382.
people
383.
are
384.
saying
385.
about
386.
you
387.
at
388.
no
389.
cost. someone
390.
has
391.
already
392.
reserved
393.
the
394.
name
395.
you
396.
397.
–
398.
search
399.
for
400.
your
401.
brand
402.
or
403.
404.
want
405.
to
406.
use,
407.
you
408.
may
409.
be
410.
able
411.
to
412.
get
413.
it
414.
back
415.
416.
–
417.
a
418.
more
419.
7
420.
to
421.
10
422.
days–older
423.
tweets
424.
are
425.
lost
426.
unless
427.
you
428.
simpler
429.
to
430.
choose
431.
another
432.
name.
433.
engine.
434.
To
435.
see
436.
if
437.
your
438.
preferred
439.
user
440.
or
441.
company
442.
443.
–
444.
search
445.
all
446.
public
447.
content
448.
across
449.
many
450.
social
451.
media
452.
channels name
453.
is
454.
available
455.
across
456.
many
457.
sites,
458.
use
459.
a
460.
including
461.
everything
462.
posted
463.
in
464.
public
465.
fan
466.
personal
467.
pages
468.
may
469.
restrict
470.
what
471.
you
472.
can
473.
see.
474.
usernamecheck.com).
Social
475.
media
476.
monitoring
477.
tools,
478.
such
479.
as
480.
Visible
481.
A
482.
company
483.
account
484.
using
485.
a
486.
company
487.
name
488.
tends
489.
to
490.
be
491.
used
492.
for
493.
the
494.
purpose
495.
of
496.
sharing
497.
annual
498.
fee.
and
499.
industry,
500.
and
501.
how
502.
people
503.
responded.
504.
505.
Social
506.
media
507.
monitoring
508.
will
509.
also
510.
help
511.
you
512.
case
513.
studies.
514.
These
515.
corporate
516.
accounts
517.
518.
–
519.
many,
520.
like
521.
Google,
522.
capture
523.
decide
524.
where
525.
to
526.
get
527.
started
528.
when
529.
beginning
530.
prospects,
531.
partners
532.
and
533.
customers.
534.
be
535.
hard
536.
to
537.
use
538.
due
539.
to
540.
sheer
541.
volume
542.
of
543.
results.
544.
Search
545.
engines
546.
may
547.
not
548.
display
549.
blog
550.
number
551.
of
552.
customers.
©
553.
2010
554.
Marketo,
555.
Inc.
556.
All
557.
rights
558.
reserved.
559.
Part
560.
One
561.
What
562.
is
563.
Social
564.
Media
565.
and
566.
Why
567.
Does
568.
My
569.
Business
570.
Need
571.
It?
How
572.
to
573.
Customize
574.
Social
575.
Sharing
According
576.
to
577.
The
578.
challenge
579.
with
580.
social
581.
sharing,
582.
especially
583.
for
584.
content
585.
in
586.
e-‐mails
587.
your
588.
CRM
589.
system,
590.
you
591.
can
592.
respond
593.
to
594.
them
595.
or
596.
and
597.
on
598.
landing
599.
pages,
600.
is
601.
customizing
602.
the
603.
message
604.
that
605.
is
606.
going
607.
to
608.
be
609.
shared.
610.
This
611.
means
612.
sharing
613.
more
614.
than
615.
a
616.
URL
617.
by
618.
adding
619.
the
620.
content
621.
On
622.
average,
623.
nurtured
624.
leads pass
625.
them
626.
to
627.
sales.
628.
This
629.
is
630.
called
631.
“Social
632.
CRM”
633.
produce
634.
a
635.
20
636.
percent
637.
increase
638.
and
639.
is
640.
discussed
641.
in
642.
further
643.
detail
644.
in
645.
the
646.
“B2B
647.
that
648.
share
649.
your
650.
content
651.
in
652.
social
653.
media
654.
are
655.
easy
656.
to
657.
create.
658.
This
659.
can
660.
be
661.
662.
versus
663.
664.
done
665.
in
666.
e-‐mail
667.
or
668.
landing
669.
pages
670.
for
671.
many
672.
social
673.
media
674.
sites
675.
including
676.
nonnurtured
677.
leads.
678.
679.
Social
680.
media
681.
also
682.
makes
683.
it
684.
easy
685.
for
686.
others
687.
to
688.
share
689.
your
690.
content.
691.
A
692.
simple
693.
way
694.
to
695.
make
696.
your
697.
website
698.
and
699.
blog
700.
social
701.
media-‐friendly
702.
is
703.
to
704.
use
705.
a
706.
plug-‐in,
707.
such
708.
as
709.
ShareThis
710.
or
711.
AddThis.
712.
These
713.
sites
714.
add
715.
a
716.
small
717.
bar
718.
or
719.
picture
720.
to
721.
a
722.
blog
723.
post
724.
or
725.
web
726.
page
727.
that
728.
allows
729.
content
730.
to
731.
be
732.
distributed
733.
to
734.
hundreds
735.
of
736.
sites.
737.
738.
739.
©
740.
2010
741.
Marketo,
742.
Inc.
743.
All
744.
rights
745.
reserved.
07
746.
Part
747.
One
748.
What
749.
is
750.
Social
751.
Media
752.
and
753.
Why
754.
Does
755.
My
756.
Business
757.
Need
758.
It?
759.
overcomes
760.
B2B
761.
buyers
762.
when
763.
trying
764.
to
765.
solve
766.
a
767.
other
768.
users
769.
will
770.
start
771.
to
772.
think
773.
likewise.
774.
You
775.
can
776.
also
777.
use
778.
widgets
779.
on
780.
your
781.
web
782.
pages
783.
comments
784.
–
785.
all
786.
in
787.
the
788.
spirit
789.
of
790.
openness
791.
that
792.
characterizes
793.
social
794.
media. help
795.
increase
796.
their
797.
credibility
798.
and
799.
allay
800.
their
801.
resource
802.
for
803.
marketers,
804.
displays
805.
tweets
806.
about
807.
an
808.
upcoming
809.
conference
810.
on
811.
the
812.
home
813.
that
814.
you
815.
value
816.
transparency,
817.
are
818.
open
819.
to
820.
page
821.
of
822.
the
823.
conference
824.
website
825.
–
826.
unsolicited
827.
feedback,
828.
and
829.
can
830.
be
831.
trusted
832.
as
833.
a
834.
vendor.
835.
836.
837.
One
838.
way
839.
that
840.
Marketo
841.
incorporates
842.
social
843.
press
844.
stories,
845.
blog
846.
posts,
847.
case
848.
studies
849.
and
850.
company
851.
website
852.
to
853.
these
854.
“favorites.”
855.
By
856.
widget
857.
on
858.
a
859.
web
860.
or
861.
landing
862.
page.
863.
If
864.
you
865.
use
866.
doing
867.
so,
868.
prospects
869.
can
870.
quickly
871.
and
872.
easily
873.
see
874.
content
875.
on
876.
your
877.
web
878.
or
879.
landing
880.
page,
881.
users
882.
product.
883.
©
884.
2010
885.
Marketo,
886.
Inc.
887.
All
888.
rights
889.
reserved.
08
890.
Part
891.
One
892.
What
893.
is
894.
Social
895.
Media
896.
and
897.
Why
898.
Does
899.
My
900.
Business
901.
Need
902.
It?
903.
–
904.
such
905.
as
906.
status
907.
updates
908.
that
909.
praise
910.
your
911.
product,
912.
fan
913.
pages,
914.
etc.
915.
market
916.
based
917.
on
918.
demographics,
919.
behavior,
920.
or
921.
a
922.
but
923.
highly
924.
targeted
925.
because
926.
the
927.
social
928.
network
929.
can
930.
use
931.
demographics,
932.
behavior
933.
or
934.
With
935.
millions
936.
of
937.
unique
938.
visits
939.
taking
940.
place
941.
on
942.
there
943.
are
944.
interested
945.
eyes
946.
ready
947.
to
948.
look
949.
at
950.
their
951.
audience.
that
952.
currently
953.
shows
954.
no
955.
signs
956.
of
957.
slowing
958.
down. audience
959.
is. Many
960.
social
961.
media
962.
sites,
963.
such
964.
as
965.
LinkedIn
966.
business.
967.
These
968.
programs
969.
are
970.
very
971.
similar
972.
banner
973.
ad
974.
promotes
975.
your
976.
company.
977.
You
978.
pay
979.
for
980.
impressions
981.
or
982.
click
983.
throughs
984.
generated
985.
by
986.
your
987.
ad.
©
988.
2010
989.
Marketo,
990.
Inc.
991.
All
992.
rights
993.
reserved.
994.
Part
995.
One
996.
What
997.
is
998.
Social
999.
Media
1000.
and
1001.
Why
1002.
Does
1003.
My
1004.
Business
1005.
Need
1006.
It? out
1007.
your
1008.
company
1009.
rather
1010.
than
1011.
the
1012.
other
1013.
way
1014.
around.
1015.
Take
1016.
a
1017.
look
1018.
at
1019.
the
1020.
graph,
1021.
which
1022.
represents
1023.
the
1024.
raw
1025.
lead-‐to-‐oppor-‐ tunity
1026.
conversion
1027.
rates
1028.
that
1029.
Marketo
1030.
has
1031.
1032.
Of
1033.
course,
1034.
the
1035.
real
1036.
value
1037.
lies
1038.
in
1039.
the
1040.
number
1041.
that
1042.
leads
1043.
generated
1044.
from
1045.
word-‐of-‐mouth
1046.
KEY and
1047.
other
1048.
inbound
1049.
leads
1050.
result
1051.
in
1052.
far
1053.
more
1054.
Inbound al inbound
1055.
lead
1056.
lies
1057.
in
1058.
its
1059.
inherent
1060.
higher
1061.
level
1062.
of
1063.
interest,
1064.
because
1065.
the
1066.
lead
1067.
sought
1068.
out
1069.
your
1070.
company.
1071.
these
1072.
valuable
1073.
inbound
1074.
leads
1075.
because
1076.
it
1077.
the
1078.
risk
1079.
or
1080.
the
1081.
hassle
1082.
of
1083.
making
1084.
a
1085.
change.
1086.
He
1087.
cares
1088.
about
1089.
who
1090.
you
1091.
know
1092.
and
1093.
what
1094.
other
1095.
people
1096.
will
1097.
think
1098.
when
1099.
he
1100.
tells
1101.
them
1102.
what
1103.
risk.
1104.
Social
1105.
media
1106.
provides
1107.
the
1108.
buyer
1109.
with
1110.
The
1111.
opportunity,
1112.
then,
1113.
is
1114.
not
1115.
to
1116.
insist
1117.
that
1118.
your
1119.
customers
1120.
get
1121.
more
1122.
leads.
them
1123.
what
1124.
they
1125.
need.”
1126.
©
1127.
2010
1128.
Marketo,
1129.
Inc.
1130.
All
1131.
rights
1132.
reserved.
010
1133.
Part Two Laying the
Foundation © 2010 Marketo, Inc. All rights reserved. 011
1134.
Part Two Laying the
Foundation Social media holds tremendous opportunities for B2B companies looking to drive new business and increase revenue, but only if you first develop a solid foundation and an understanding of what makes the world of social media tick. CHECKLIST – Is Your Company Ready for Social Media? Don’t jump into social media just because everyone else is doing it. Here’s a checklist designed to help you determine if your organization is ready and, if so, how to make your efforts successful. y company has clear goals for social media. Be as specific as you can (e.g. increase lead conversion M rates, increase the number of qualified leads, build awareness measured by online traffic, decrease the time needed to resolve customer service issues, etc.) and keep these objectives in mind for every initiative you execute. e have the human resources to commit to social media. Before you start a corporate blog or W Twitter account, ask yourself if you can allocate the resources needed. Social media is about real-time response and continuously updated information—both of which require commitment and dedication. produce enough quality content to sustain social media conversations. Content feeds the social We media beast. Audit your existing marketing assets and identify the educational pieces—these perform much better in social media than traditional sales collateral. know which social media sites are popular with our prospects and customers. Do your research We and focus your energy and investments where your audiences are. ur company website is prepared for social media attention. Before you set up multiple social media O profiles and pages, make sure your own website is in good enough shape to handle the attention (i.e. you’re proud of the way it looks and works). And be sure you have a plan in place to market to the leads generated. e’re ready to incorporate social media strategies throughout the buying process. Social media W is not just for the top of the demand generation funnel. It’s important to monitor and track your prospects and customers throughout the revenue cycle. © 2010 Marketo, Inc. All rights reserved. 12
1135.
Part Two Laying the
Foundation ACTION ITEMS – Developing a B2B Social WORKSHEET – Your B2B Social Media Plan Our Example: Media Plan and Social Media Policy Developing a social media plan is similar to Name John Smith Although it’s tempting to dive right into the developing any other strategy. While there is various social media sites out there, you need no standard approach, the basic components Age 31 to develop a social media plan first. Goals and can be addressed by answering these simple Title Director of IT metrics will help ensure that the time and questions: Industry Commercial Real Estate resources your organization invests in social media are well spent. Because social media • WHO – Who are you targeting with social Buyer Role Influencer is pervasive and easy to participate in, it’s media? Preferred communication method - Personal E-mail, Facebook, Twitter important to have guidelines that structure • HOW – How can you deploy social media your efforts and prevent any scenarios tactics for measureable success? Preferred communication method - Professional E-mail, SMS that might have a negative impact on your • WHAT – What goals or objectives do you Preferred social media sites – Personal Facebook, Twitter, Digg company. want to accomplish? Time spent on social media – Personal 1 hour per day Who are you targeting with social media? Preferred social media sites – Professional LinkedIn, SlideShare This should be the easiest question to Time spent on social media - Professional 2 hours per day answer. Who are you targeting? Prospects? Customers? Media? All of the above? Once you’ve decided on the targets, flesh out the defining characteristics of each group. Your Turn: If you’ve already read The Definitive Guide Name to Lead Nurturing, you know about the Age importance of developing buyer personas: a fictional character who represents a target Title group. Start by listing the characteristics you Industry would have for a typical buyer persona, but add a social media dimension to it. Buyer Role Preferred communication method - Personal Preferred communication method - Professional Preferred social media sites – Personal Time spent on social media – Personal Preferred social media sites – Professional Time spent on social media - Professional Adding a social media dimension to buyer personas © 2010 Marketo, Inc. All rights reserved. 13
1136.
Part Two Laying the
Foundation How can you deploy social media tactics for measureable success? In the next section of this guide, “Social Media Tactics and Metrics,” we’ll address a number of different tactics that you can employ to achieve the business results you’re seeking through social media. Select a few that you think will have the most impact on your organization and start with those. Our Example: Your Turn: Social Media Tactics and Key Metrics for ABC Company Social Media Tactic Key Metrics Social Media Tactic Key Metrics Blogging • Number of posts • Audience growth ‐ unique and returns • umber of conversions (e.g. prospect to lead, lead to N opportunity, etc.) • onversion rate (depends on your specific conversion C goals) • Subscribers • Inbound links • Technorati, Alltop, and other directory listings • SEO improvements Social networks • Number of posts • Referrals from social networks • Reach friends from social networks • Velocity at which friends are built • Influence of friends from social networks • umber of conversions (e.g. prospect to lead, lead to N opportunity, etc.) • onversion rate (depends on your specific conversion C goals) © 2010 Marketo, Inc. All rights reserved. 14
1137.
Part Two Laying the
Foundation What do you want to accomplish and what are your distinct action items for each As with any new strategy, try goal? and test a variety of social media tactics to see which has the most Social media requires time, effort and resources. Take the tactics you’ve just significant impact on your goals. decided on and associate clear goals, objectives and action items for each one. For more information on standard social media tactics, objectives and metrics, go to: http://www.marketo. com/library/Social%20Media%20 Plan%20Template.pdf. Our Example: Your Turn: Social Media Tactic: Blogging Social Media Tactic: Time Invested: 2 hours daily Time Invested: Short-term objective #1: Increase brand awareness Short-term objective #1: • Create blog publication schedule • Add RSS button • romote thought leadership through blog postings P on industry best practices Short-term objective #2: Increase engagement Short-term objective #2: • Respond to comments within 24 hours • Add links to blog on website and in e-newsletter • nvite relevant guest bloggers and market to their I networks © 2010 Marketo, Inc. All rights reserved. 15
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Part Two Laying the
Foundation Social Media Policy Set up a basic set of ground rules. The social media landscape can feel Consider some basic tenets that you’d like unstructured. That’s why it pays to have your company to follow when it comes to a social media policy to guide the actions participation. Intel has a great example of this of everyone in your organization that will in its social media policy under a section called participate in social media. It’s also essential “Rules of Engagement”. to monitor what’s being said and provide guidelines on how to respond appropriately Address how employees, contractors (without making your employees feel like and consultants should engage with and they’re being censored). contribute to social media. Decide how your organization will want to A formalized document will help protect your engage as a social media participant and company in a legal sense, while ensuring that contributor. Will your company’s social media you’re acting consistently across all social conversations come from a single person or media sites, reinforcing your brand and value will everyone in your company participate? in the marketplace (a bit like a corporate style Will social media be used as a customer guide). Here are some suggestions: service function, marketing tool or for product marketing research? Be as explicit as Define what social media means for your possible, and consider all the possible ways company. that people could go wrong, without being When people think of social media, some overly dramatic. Remember, your policy is think strictly in terms of Facebook and an opportunity to get your company excited LinkedIn, while others would automatically about contributing to social media sites. A great example of a social media policy (“Intel Social add Digg and Flickr to the mix. Use your Media Guidelines” at: social media policy to define what the term Stress the importance of confidentiality. http://www.intel.com/sites/sitewide/en_US/ means for your entire organization so there’s Encourage your company’s contributors to social-media.htm.) no confusion as to when the social media remember the importance of confidential guidelines apply and when they don’t. information, and to manage their social media contributions just as they would conversations taking place in public. © 2010 Marketo, Inc. All rights reserved. 16
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Part Three B2B Social
Media Tactics and Metrics © 2010 Marketo, Inc. All rights reserved. 17
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Part Three B2B Social
Media Tactics and Metrics Social Media Tactics for Every B2B Marketer Here’s a quick review of the major social media applications and how you can use them to achieve your goals. The types of social media tools we’ll cover include: • Blogging • Microblogging • Commenting • Social networks • Online video • Presentation and document sharing • Widgets • Bookmarking • Photo sharing • Podcasting • Social CRM For a few of these social media tools, we’ll provide you with 101-level introductions to best practice techniques. Master each tactic first before moving on to new approaches. © 2010 Marketo, Inc. All rights reserved. 18
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Media Tactics and Metrics Blogs Blogging – Key Metrics Blogs play a key role in educating prospects for • Number of posts lead generation and nurturing. • udience growth—unique and repeat A visits Many of your most qualified leads—whether • umber of conversions (e.g. prospect to N you’ve identified them or not—are readers lead, lead to opportunity, etc.) • onversion rate (depending on specific C of your blog. This is reason enough to update conversion goals) your blog often to keep readers coming back • Subscribers for more. Your blog can be one of the most • Inbound links powerful marketing assets – if you stick to the • echnorati, Alltop and other directory T listings topics your prospects and customers will find • SEO improvements most compelling and avoid the hard sell. Blogs act as a source of valuable content and thought leadership with a “human” face. A search for “b2b marketing” demonstrates how blog The content on your corporate website postings often yield the highest rankings in organic focuses primarily on your company, the search results. value of your products and services, and how potential customers can get in touch with you. This is all very useful and necessary, but a blog “Now visited by over 67 percent of the global adds a human touch, especially when a blog online population…social networks and blogs… has several contributors. It also lets you focus on your prospect’s agenda instead of yours. have become the fourth most popular online category – ahead of personal e-mail.” Blogs boost your organic search engine by – Global Faces and Networked Places, The Nielsen Company, March adding pages to your site and encouraging 2009 inbound links. Blogs give you a greater chance of showing up in the right search engine results. It also gives other sites a reason to link to you, increasing Blogs offer the perfect opportunity to “humanize” the the number of inbound links and boosting web through different voices and perspectives (and photo your search engine rankings. thumbnails can further enhance the experience). © 2010 Marketo, Inc. All rights reserved. 19
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Media Tactics and Metrics Commenting Commenting – Key Metrics You can benefit from commenting whether • Number of comments you’re the blogger, the commenter on • Increased number of conversions from someone else’s blog or a participant in an commenters (e.g. new leads) online forum—here’s how: • Increased traffic from searchable comments As a blogger, write interesting blog posts that engage readers and encourage comments. Start a two-way conversation by offering engaging commentary that is insightful and stimulates dialogue—then openly ask for comments. As a reader, only comment when you have something valuable to say. There’s nothing worse than a person who only comments with self-promotion in mind. When someone comments on something Be as engaged as your readers are with the you’ve said, return the favor. Everyone wants conversation that you started —respond to their to know that they’re being heard—so reply to commentary and continue the dialogue. them with something more engaging than just ‘thank you for commenting’. You might get a debate going. © 2010 Marketo, Inc. All rights reserved. 20