2. SAP CRM Functional Online Trainin
Overview of the SAP CRM Functional
Training
Base Customization
Introduction to ERP, SAP, R/3
Architecture, SAP Modules.
Introduction to SAP CRM, Basics and
Architecture.
Organization Model.
Business Partner.
Product Master.
Transaction Processing.
Copy Control.
Item Category Determination.
Organizational Data Determination.
Partner Processing.
3. SAP CRM Functional Online Trainin
Status Management.
Business Activity and Task.
Actions.
Pricing.
Territory Management.
Marketing
Web Client UI. Business Role Creation
and Assignment.
Segmentation using Attribute Set.
Info Set.
External List Management.
Mail Forms.
Product Proposals.
Campaign Management.
4. SAP CRM Functional Online Trainin
Campaign Automation.
Lead Management.
SALES
Sales
Opportunity Management.
Quotation Management.
Order Processing.
Contract Management.
Rebate Processing.
ASA Methodology.
Overview of the SAP CRM ADVANCED course
Marketing
Web Client UI. Business Role Creation and Assignment.
Segmentation using Attribute Set.
Info Set.
5. SAP CRM Functional Online Trainin
External List Management.
Mail Forms.
Product Proposals.
Campaign Management.
Campaign Automation.
Lead Management.
Sales
Opportunity Management.
Quotation Management.
Order Processing.
Contract Management.
Rebate Processing.
ASAP Methodology.
Service
Installed Base Management
Service Agreements
6. SAP CRM Functional Online Trainin
Service Contracts
Service Order Management
Complaints and Returns
In house repair
Warranty Claims
Middleware
Solution Overview
Data Exchange with R/3 Part 1
Data Exchange with R/3 Part 2
Middleware Operations
Interaction Center
IC Web client Overview
Agent Functions
Alert Management, ERMS
Call List Management
IC Web client Sales, Marketing , Service
