1. Name: Georgina Jane Owens
Address: 242 County Road 197, Athens,TN 37303
Phone number: 423-920-1571
Email address: georginaoa@aol.com
Objective
A position in which I can utilize my skills and abilities through my experience andeducation, with the
opportunity for future growth and development.
Summary of Qualifications
The ability to learn quickly and adapt.
Experience ina fast-paced office environment.
Experience inlogistics, both shipping and receiving.
Experience inaccounts receivable.
Experience inaccounts payable.
College courses in accounting and business math.
Experience with 10 key.
Experience keyingfor accounting within a Fortune 500 company.
EDUCATION
Tennessee WesleyanCollege, Athens,TN
Bachelor of Arts Degree in History – Graduated 1985
COMPUTERSKILLS
Everyday use of Microsoft Office Suite 2010, WIN (Warehouse Inventory Network), CICS40,everyday
use of 10 key.
2. SKILLS
Administrative Skills
Organize personal work priorities.
Participate in workplace safety procedures.
Experience infiling and updating records.
Produce word processeddocuments.
Completion of mail duties.
Experience ingeneral office procedures.
Experience inuse of all office equipment.
Able to work as part of a team.
Fast and accurate data entry.
Fast and accurate typing.
Fast and accurate number input.
Communication Skills
Excellentphone etiquette with a professional phone voice.
Effective communication verbally as well as through written communication.
Maintain appropriate confidentiality.
Concise and informative written communication.
Dictate notes quickly and accurately.
Customer Service Skills
Learn about a company’s product or services quickly.
Quickly understand and interpret customer’s needs and wants, responding quickly to their
requests.
Take ownership of a customer’s needs, and always see problems through until they are fully
resolved.
Quickly research and investigate issues that concern a customer.
Diplomacy and sensitivity when working with internal and external customers.
Ability to calm and assuage upset customers.
Relay information in a concise and clear manner.
Make customers feel valued, welcomed and accepted.
Being polite and helpful at all times.
Understanding that it is the perception in the customer’s mind that really matters.