Massive Translation at Scale with Crowds Managed by Metrics - TAUS Annual Conference 2013
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Presentation given at the TAUS Annual Conference 2013 held in Portland, Oregon. Takeaways include a brief introduction to the Gengo API, two customer examples, why Gengo translators love the platform, and how and what some metrics are used to monitor the crowd.
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Massive Translation at Scale with Crowds Managed by Metrics - TAUS Annual Conference 2013
- 1. “Massive Translations at Scale with Crowds Managed by Metrics” Matthew Romaine CTO & Co-Founder October 15th, 2013
- 2. Today’s takeaways are a general understanding of Gengo’s API; two API integrations that help customers scale; why our platform is loved by translators; and some metrics to tie this all together.
- 3. What does “massive translation scalability” really mean? Web API Tools and processes to handle any volume of translation – scaling up and down efficiently. For customers – an interface that enables submitting content in variable quantities, quickly. For translators – tools that enable completing quality translations in large and small volumes, quickly.
- 4. An accessible API Customers Submit Easy integration with online documentation, free Sandbox, popular client libraries Through API Translators Translate REST-based endpoints, JSON-based payloads. Regularly improving job delegation and notification processes
- 6. or
- 7. • 400 ~ 500 jobs / day • Peak @ 1,000+ • Flexible scalability “The traffic of our UK site started to grow very rapidly right after the launch in February 2012. This would not have been possible without having the bulk of content translated on day one.” – Christian Jorge, Co-founder • 2 ~ 4 weeks dev. to launch • Built in-house
- 8. • Avg. 6,000 jobs / day • Peak @ 19,000+ • “Just-in-time” driven • ~3 weeks to launch • Built in-house “With the volume of content we had, we required an APIapproach that could support a workflow with minimal maintenance.” – Ryo Kobari
- 9. Our Translator “Pyramid” 2 “TOps” Team (Internal) 75 Senior Translators (Contractors) 9,000 “Lay” Translators (Contractors) 100,000+ Candidate Translators
- 10. Translator Love • Flexibility, Reliable payouts, Training • Career growth opportunities • Community and TOps interaction • Continuous product improvements
- 12. Language Health and Metrics • • • • • Active translators + cost to acquire Current volume + turnaround time Output quality User responsiveness (incl. STs) Net Promoter Score