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Shelters Where Sexual
Minorities can Find Safety
~ Redesigning Gender to end social exclusion
& create a more inclusive support system.

Minata Hara
(Executive Director, All-Japan Sexual Minorities
Support Network Working for an Inclusive Society)
1
About our organization
NPO All-Japan Sexual Minorities Support
Network for Social Inclusion (JaSMin)

We conduct: Political lobbying, urge local
government policy reform, create training material
for care-givers, hold LGBT awareness seminars,
phone counselling, 24-hour helpline, offer group
support, provide LGBT support info, etc.
2
Understanding Diverse
Genders & Sexualities
Educational video funded
by <Gender Equality
Center Yokohama >
An Easy Guide to
Diverse Genders and
Sexualities.

3
Peer support Phone Line Project
We conduct Toll-free phone consultation
every Monday.

4
Collaboration with other
organizations

24 hr . toll-free
nationwide phone
counselling
“Yorisoi Helpline”
Push # 4 for

Gender and
Sexuality
06/14/13
Counselling
Calls on gender and sexuality
In FY2012, there were
over 10 million calls.
5% of all callers selected
#3 DV line. 4% selected #4
LGBT line. We received
380,000 calls altogether.
This coincides with the
estimate that LGBTs
comprise about 4~5% of
the population in Japan.
Yorisoi phone call statistics

( by line purpose, April 2012 ~ March 2013 )
Calls Registered

Answered

Ratio

#1 General
issues

8,525,905

274,241

3.22 %

79.75 %

5# Suicide
prevention

1,174,393

21,675

1.85 %

10.99 %

#3 DV, Sexual
assault

559,527

39,722

7.10%

5.23%

#2 Foreign
languages

46,198

14,414

31.20%

0.43%

384,500 34,702

9.03 %

3.60 %

3.54%

100.00%

#4 Gender &
Sexuality
Other

Total

187,704
10,878,227

384,754
#4 LGBT line in 2013
•Increased stations from 8 to 1 1
•We have 2 lines: Nation-wide & disaster area
•Phone counsellors :100
•We need at least one station in each prefecture
Nationwide
Registered
calls/ day

1000+

Answered 100+ daily
calls
Connection
rate

10%

Disaster area
30+
15+
50%
#4 Line Callers Profile
Gender of callers
General
line
Male

Female

TG or X

LGBT line

General line: M=47.2 %、 F=52.4 %、 TG or X=0.4 %
LGBT line: 24.9 % was Transgender or X gender.
( 264/1060 cases )
LGBT Line Profile
Age bracket / line
Age
10-29

Age 30+

LGBT
Line
General
Line

LGBT callers need help from a younger age.
About half of those calling #4 are between ages 10-29.
What we found out from the callers:
Many LGBT people suffer:
1)Child abuse at home
2)Sexual, gender and moral harassment: at
work and in the community:
3)Gender discrimination in society
4)Physical, sexual violence
5)Intimate partner violence
But LGBT people had nowhere to turn to in
times of trouble or personal crisis.
What we found out:

At rape crisis centers and consultation
phones, many LGBTs suffered “second injury”
They were told…
“Your voice doesn’t sound female”,
“We don’t accept men”
“You are crazy or joking”
“Sorry, your partner is not a man” (you aren’t
married so we can’t help.)”

“We don’t understand your problem.”
LGBT Handbook for phone counselors
Many LGBT people who call
counselling are discouraged by
the counsellor’s heterosexual/
mono-gender bias.
Last year, we issued a handbook
any phone counsellor can use in
LGBT support to reduce
unmeaning hetero-bias, and
become more LGBT-friendly. 共生ネット監修・編集 
2012 年発行
 

¥500
13
Throwing out old myths
 MYTH: Humans are either male or female

=> Biologically: Not always true, Socially Not true
Not everyone is mono-gender; some are bi-or multigendered, others have no gender.
 MYTH: Men should be manly, women should be
womanly

=> Gender identity is fluid(at least for some). Does not
always have to match biological gender.
14
Basis for X gender coding
• ICAO ~ International Civil Aviation
Organisation (under UN) with 191 member
countries set the gender verification code at
« M F X» in 194 7 .
• All immigration offices of all member
countries can read three gender codes,
M/F/X, in all passports.
• Australia, New Zealand, among others issue
X gender passports to those who need it.
15
Basis for accepting women in
same-sex relationships
In 2007, a Regional Court issued
a Protection order for a samesex couple (both legally female)
saying the relationship was no
different from a married couple.
- Their gender identity is
unknown. Don’t forget,
couples come in all genders
and sexualities
16
The biggest Social Problem:
Practice of Gender and Sexuality-policing

Often violent myths and strict “social policing” on
Gender and Sexuality cause Social Exclusion
and Violence.
Gender-policing practices: “Men should be manly,
women should be womanly !”
Sexuality-policing practices : “Mating is allowed as
long as it’s the opposite sex” (No matter what age,
how violent, even if without consent)
=> These notions give license to bullying,

harassment and social exclusion.
What we found out:
LGBT people have nowhere to turn to in
times of trouble or personal crisis
=> High suicidal rate
60~70% of LGBTs considered suicide
as an option, compared to 20% in youth.

Accepting LGBTs is an urgent issue
about “health” not “morality”.
For a universal gender design
We need to amplify the
dichotomous gender framework
and
redesign the gender system
to make it more universal
〜 Design gives form and makes us
conscious of the unconscious. 〜
What shelters can do
Private women’s shelters are
already making efforts to
make shelters more universal
by learning about LGBT issues.
What shelters can do
Women’s Shelters are beginning to :
-Conduct staff training on LGBT issues
-Encourage LGBT-friendly staff to (come out and)
become trainers.
-Create a safe environment for users to talk about
sexuality without judgment.
-Set aside a room for X gender and other individual
needs (hypersensitivity, etc.)

- Put up a sign saying “This shelter is
LGBT-friendly”.
Basis of LGBT support
<LGBT issues are urgent health issues>
But issues on sexual orientation, gender
identity and gender expression are difficult to
bring up in casual conversation.

No one to consult =>
“Just like leftovers long-forgotten in
the fridge”
=> Too scary to open !
Basics of LGBT support
No one to consult => “ Just like leftovers
long-forgotten in the fridge”
=> Too scary to open !
You can offer support and care by:

- Being there for disclosure with an open mind.
- Offer warmth and understanding.
- Create an LGBT-friendly environment around you

There is nothing special.
Same as with any sexual assault victim, and
anyone hurt in daily life.
Basics of LGBT support
No one speaks out on LGBT needs
⇒A forgotten & neglected population
You can offer social support by:

- Sticking in LGBT’s social needs in your petitions for
the betterment of women.
- Set aside a small budget for LGBT support training
so you can collaborate with local LGBT froups.
- Create an LGBT-friendly environment at your
workplace and home.

This is nothing special. A good way to treat
anyone forgotten in daily life.
Thank you very much
謝謝 !

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Shelters in Japan Where Sexual Minorities can Find Safety

  • 1. Shelters Where Sexual Minorities can Find Safety ~ Redesigning Gender to end social exclusion & create a more inclusive support system. Minata Hara (Executive Director, All-Japan Sexual Minorities Support Network Working for an Inclusive Society) 1
  • 2. About our organization NPO All-Japan Sexual Minorities Support Network for Social Inclusion (JaSMin) We conduct: Political lobbying, urge local government policy reform, create training material for care-givers, hold LGBT awareness seminars, phone counselling, 24-hour helpline, offer group support, provide LGBT support info, etc. 2
  • 3. Understanding Diverse Genders & Sexualities Educational video funded by <Gender Equality Center Yokohama > An Easy Guide to Diverse Genders and Sexualities. 3
  • 4. Peer support Phone Line Project We conduct Toll-free phone consultation every Monday. 4
  • 5. Collaboration with other organizations 24 hr . toll-free nationwide phone counselling “Yorisoi Helpline” Push # 4 for Gender and Sexuality 06/14/13 Counselling
  • 6. Calls on gender and sexuality In FY2012, there were over 10 million calls. 5% of all callers selected #3 DV line. 4% selected #4 LGBT line. We received 380,000 calls altogether. This coincides with the estimate that LGBTs comprise about 4~5% of the population in Japan.
  • 7. Yorisoi phone call statistics ( by line purpose, April 2012 ~ March 2013 ) Calls Registered Answered Ratio #1 General issues 8,525,905 274,241 3.22 % 79.75 % 5# Suicide prevention 1,174,393 21,675 1.85 % 10.99 % #3 DV, Sexual assault 559,527 39,722 7.10% 5.23% #2 Foreign languages 46,198 14,414 31.20% 0.43% 384,500 34,702 9.03 % 3.60 % 3.54% 100.00% #4 Gender & Sexuality Other Total 187,704 10,878,227 384,754
  • 8. #4 LGBT line in 2013 •Increased stations from 8 to 1 1 •We have 2 lines: Nation-wide & disaster area •Phone counsellors :100 •We need at least one station in each prefecture Nationwide Registered calls/ day 1000+ Answered 100+ daily calls Connection rate 10% Disaster area 30+ 15+ 50%
  • 9. #4 Line Callers Profile Gender of callers General line Male Female TG or X LGBT line General line: M=47.2 %、 F=52.4 %、 TG or X=0.4 % LGBT line: 24.9 % was Transgender or X gender. ( 264/1060 cases )
  • 10. LGBT Line Profile Age bracket / line Age 10-29 Age 30+ LGBT Line General Line LGBT callers need help from a younger age. About half of those calling #4 are between ages 10-29.
  • 11. What we found out from the callers: Many LGBT people suffer: 1)Child abuse at home 2)Sexual, gender and moral harassment: at work and in the community: 3)Gender discrimination in society 4)Physical, sexual violence 5)Intimate partner violence But LGBT people had nowhere to turn to in times of trouble or personal crisis.
  • 12. What we found out: At rape crisis centers and consultation phones, many LGBTs suffered “second injury” They were told… “Your voice doesn’t sound female”, “We don’t accept men” “You are crazy or joking” “Sorry, your partner is not a man” (you aren’t married so we can’t help.)” “We don’t understand your problem.”
  • 13. LGBT Handbook for phone counselors Many LGBT people who call counselling are discouraged by the counsellor’s heterosexual/ mono-gender bias. Last year, we issued a handbook any phone counsellor can use in LGBT support to reduce unmeaning hetero-bias, and become more LGBT-friendly. 共生ネット監修・編集  2012 年発行   ¥500 13
  • 14. Throwing out old myths  MYTH: Humans are either male or female => Biologically: Not always true, Socially Not true Not everyone is mono-gender; some are bi-or multigendered, others have no gender.  MYTH: Men should be manly, women should be womanly => Gender identity is fluid(at least for some). Does not always have to match biological gender. 14
  • 15. Basis for X gender coding • ICAO ~ International Civil Aviation Organisation (under UN) with 191 member countries set the gender verification code at « M F X» in 194 7 . • All immigration offices of all member countries can read three gender codes, M/F/X, in all passports. • Australia, New Zealand, among others issue X gender passports to those who need it. 15
  • 16. Basis for accepting women in same-sex relationships In 2007, a Regional Court issued a Protection order for a samesex couple (both legally female) saying the relationship was no different from a married couple. - Their gender identity is unknown. Don’t forget, couples come in all genders and sexualities 16
  • 17. The biggest Social Problem: Practice of Gender and Sexuality-policing Often violent myths and strict “social policing” on Gender and Sexuality cause Social Exclusion and Violence. Gender-policing practices: “Men should be manly, women should be womanly !” Sexuality-policing practices : “Mating is allowed as long as it’s the opposite sex” (No matter what age, how violent, even if without consent) => These notions give license to bullying, harassment and social exclusion.
  • 18. What we found out: LGBT people have nowhere to turn to in times of trouble or personal crisis => High suicidal rate 60~70% of LGBTs considered suicide as an option, compared to 20% in youth. Accepting LGBTs is an urgent issue about “health” not “morality”.
  • 19. For a universal gender design We need to amplify the dichotomous gender framework and redesign the gender system to make it more universal 〜 Design gives form and makes us conscious of the unconscious. 〜
  • 20. What shelters can do Private women’s shelters are already making efforts to make shelters more universal by learning about LGBT issues.
  • 21. What shelters can do Women’s Shelters are beginning to : -Conduct staff training on LGBT issues -Encourage LGBT-friendly staff to (come out and) become trainers. -Create a safe environment for users to talk about sexuality without judgment. -Set aside a room for X gender and other individual needs (hypersensitivity, etc.) - Put up a sign saying “This shelter is LGBT-friendly”.
  • 22. Basis of LGBT support <LGBT issues are urgent health issues> But issues on sexual orientation, gender identity and gender expression are difficult to bring up in casual conversation. No one to consult => “Just like leftovers long-forgotten in the fridge” => Too scary to open !
  • 23. Basics of LGBT support No one to consult => “ Just like leftovers long-forgotten in the fridge” => Too scary to open ! You can offer support and care by: - Being there for disclosure with an open mind. - Offer warmth and understanding. - Create an LGBT-friendly environment around you There is nothing special. Same as with any sexual assault victim, and anyone hurt in daily life.
  • 24. Basics of LGBT support No one speaks out on LGBT needs ⇒A forgotten & neglected population You can offer social support by: - Sticking in LGBT’s social needs in your petitions for the betterment of women. - Set aside a small budget for LGBT support training so you can collaborate with local LGBT froups. - Create an LGBT-friendly environment at your workplace and home. This is nothing special. A good way to treat anyone forgotten in daily life.
  • 25. Thank you very much 謝謝 !

Notas do Editor

  1. セクシュアル・マイノリティへの根強い偏見の解消をめざして、国政レベルに働きかけようと、2008年1月に発足。当事者と家族や友人などの支援者からなる全国ネットワークです。政策提言に加えて、教材の制作、研修の開催、電話相談、インターネットラジオによる情報提供などの支援活動を行っています。
  2. 【概要】 セクシュアル・マイノリティ当事者やその家族・友人を対象とした「無料の」電話相談 相談者への面談・同行支援 セクシュアル・マイノリティの支援ができる専門性を備えた人材を育成をするために、研修で使えるテキストを作成 【目的】 ・ 無料電話相談の継続、それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 ・直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 ・電話相談および直接支援に携わることのできる人員の確保・育成 無料電話相談 → それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 電話相談および直接支援に携わることのできる人員の確保・育成
  3. 【概要】 セクシュアル・マイノリティ当事者やその家族・友人を対象とした「無料の」電話相談 相談者への面談・同行支援 セクシュアル・マイノリティの支援ができる専門性を備えた人材を育成をするために、研修で使えるテキストを作成 【目的】 ・ 無料電話相談の継続、それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 ・直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 ・電話相談および直接支援に携わることのできる人員の確保・育成 無料電話相談 → それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 電話相談および直接支援に携わることのできる人員の確保・育成
  4. 【概要】 セクシュアル・マイノリティ当事者やその家族・友人を対象とした「無料の」電話相談 相談者への面談・同行支援 セクシュアル・マイノリティの支援ができる専門性を備えた人材を育成をするために、研修で使えるテキストを作成 【目的】 ・ 無料電話相談の継続、それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 ・直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 ・電話相談および直接支援に携わることのできる人員の確保・育成 無料電話相談 → それによるセクシュアル・マイノリティ当事者へのサポートと問題の可視化 直接支援の実施、それを通した地域機関の啓発/他機関との連携強化/共生ネットのケアの質の向上 電話相談および直接支援に携わることのできる人員の確保・育成