2013 Education Track, Accessible Training- Leverage In-House Knowledge by Victoria Smith-Campbell

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We have technical knowledge- now how do we disseminate information to other staff members at the right time? The goal of this presentation is to give you tools to create your own training and deliver knowledge to staff/partners when the user needs the information. This presentation will review some of the tools and tactics being employed to leverage staff knowledge while providing low cost training as well as introduce core elements used to develop our training including: Style Guides, Videos, Job-Aids, Webinars, and Lesson Plans.

Technology

Accessible
Training
Leverage
In-House
Knowledge
Victoria Smith-Campbell, GISP

~~Changes from Abstract~~
›  Focus

is not limited to a single agency but
an evolution in training design for GIS

›  This

is a personal perspective and not
related to any specific agency

›  Discussion

of specific tools (software) is
now included

Migrating toward the New Reality
Focus 1999
›  Weeklong

training

›  Travel
›  5”

thick binders
›  Instructor led

Focus 2013
›  Quick

& Focused
›  Training on Demand
›  Short PDFs
›  Videos illustrating
software

Who are your clients ?

Internal or External Clients
›  Connection

speed for clients
›  Work Schedule
›  Technical background
›  Treat

all levels with respect
›  Don’t assume adoption of new technology is
related to age/ generation
›  Paper/Digital

Files are still key

Framework
›  Style

Guide
›  Job-Aides
›  Videos
›  Lesson Plans

Develop Your Style Guide
›  Microsoft

Manual of Style (4th edition)
›  Apple Style Guide
›  Esri Style Guide
›  Exists

›  Current

but ????

project is to blend the above

Job-Aides
›  Develop

an organization look& feel
›  Templates
›  Goals
›  Objectives
›  Assumptions
›  Instructions
›  Exercises

›  Use

as a script for your videos
›  Something for your users to quickly reference

Videos
›  Client

needs will dictate

›  Style

of Intro – big video = big bandwidth
›  Put a face on your voice (demystifies)
›  Context
›  Speed…
›  Highly

technical = quick moves
›  Beginner = slower pace
›  Articulate

›  Use

every single click

PowerPoint as a guide

Example from CO OEM
›  Google

Maps Playlist

›  http://www.youtube.com/playlist?

list=PLN-3rWALCWi_EyAo6XT4bhfzyqdoFc9C&feature=c4-feed-u

›  Google

Maps- Data from ArcGIS to
Google Maps
›  5:50
›  http://www.youtube.com/watch?

v=K9iU5MUafQQ

Video Hosting
›  YouTube

<my solution>

›  Free
›  Play

lists can be shared
›  15 minute limit
›  Vimeo
›  Brightcove

TechSmith Tools
SnagIt
›  Quick

screen
captures
›  Easy graphics
modifications
›  Simple to
highlight / point

Camtasia
›  Easy

editing
voice/video
›  Ability to highlight
cursor on video
›  Add in slides
before/after

Lesson Plans
›  Speaking

from the same place for each

webinar
›  Outline brief points (not word for word) for
each slide.
›  State protocols such as›  use

which web browsers
›  Stage opened tabs
›  Never type in ALL CAPS

Victoria SmithCampbell, GISP
Victoria@enthusd.com

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1. Accessible Training Leverage In-House Knowledge Victoria Smith-Campbell, GISP

2. ~~Changes from Abstract~~ ›  Focus is not limited to a single agency but an evolution in training design for GIS ›  This is a personal perspective and not related to any specific agency ›  Discussion of specific tools (software) is now included

3. Migrating toward the New Reality Focus 1999 ›  Weeklong training ›  Travel ›  5” thick binders ›  Instructor led Focus 2013 ›  Quick & Focused ›  Training on Demand ›  Short PDFs ›  Videos illustrating software

4. Who are your clients ? Internal or External Clients ›  Connection speed for clients ›  Work Schedule ›  Technical background ›  Treat all levels with respect ›  Don’t assume adoption of new technology is related to age/ generation ›  Paper/Digital Files are still key

5. Framework ›  Style Guide ›  Job-Aides ›  Videos ›  Lesson Plans

6. Develop Your Style Guide ›  Microsoft Manual of Style (4th edition) ›  Apple Style Guide ›  Esri Style Guide ›  Exists ›  Current but ???? project is to blend the above

8. Job-Aides ›  Develop an organization look& feel ›  Templates ›  Goals ›  Objectives ›  Assumptions ›  Instructions ›  Exercises ›  Use as a script for your videos ›  Something for your users to quickly reference

10. Videos ›  Client needs will dictate ›  Style of Intro – big video = big bandwidth ›  Put a face on your voice (demystifies) ›  Context ›  Speed… ›  Highly technical = quick moves ›  Beginner = slower pace ›  Articulate ›  Use every single click PowerPoint as a guide

11. Example from CO OEM ›  Google Maps Playlist ›  http://www.youtube.com/playlist? list=PLN-3rWALCWi_EyAo6XT4bhfzyqdoFc9C&feature=c4-feed-u ›  Google Maps- Data from ArcGIS to Google Maps ›  5:50 ›  http://www.youtube.com/watch? v=K9iU5MUafQQ

12. Video Hosting ›  YouTube <my solution> ›  Free ›  Play lists can be shared ›  15 minute limit ›  Vimeo ›  Brightcove

13. TechSmith Tools SnagIt ›  Quick screen captures ›  Easy graphics modifications ›  Simple to highlight / point Camtasia ›  Easy editing voice/video ›  Ability to highlight cursor on video ›  Add in slides before/after

14. Lesson Plans ›  Speaking from the same place for each webinar ›  Outline brief points (not word for word) for each slide. ›  State protocols such as›  use which web browsers ›  Stage opened tabs ›  Never type in ALL CAPS

15. Victoria SmithCampbell, GISP Victoria@enthusd.com

2013 Education Track, Accessible Training- Leverage In-House Knowledge by Victoria Smith-Campbell

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