Increasing employee/customer satisfaction and competitive advantage through the deployment of scalable, reliable and collaborative technology. This presentation goes into more detail regarding the solutions available from GGR Communications.
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Deployment of scalable reliable and collaborative technology
1. Increasing employee/customer satisfaction
and competitive advantage through the
deployment of scalable, reliable and
collaborative technology
IT Directors Forum, Autumn 2013
Richard Williams
GGR Communications
2. Agenda
Discussion on how collaborative technology has enabled one the
world’s leading sports betting organisations, Bet Victor, to transform
business communications
1.Importance of ensuring the core network infrastructure is reliable and
scalable to facilitate growth in line with corporate objectives
2.Changing employee communication habits through implementing real time
communication methods to speed up decision making and enhance customer
service
3.How a secure wireless network can increase productivity and employee
satisfaction by facilitating non-corporate mobile devices entering the network
4.Why face to face communication is important both internally and externally
and how video technology can be used effectively
3. Case Study: Bet Victor
Founded in 1946
Formerly Victor Chandler
Leading online sports betting organisation
Turns over in excess of £1billion
Over half a million customers in over160 different countries
8. Cut Over
•
Share DDI / Extensions between Nortel and Cisco during migration
•
Allow 3 months staged migration – to phase expenditure, risk, training,
features
•
Full calling between systems
•
Phased migration of contact centre departments over systems
9. Migration and Cut Over
GIBTEL
ISDN
UC Cluster
Cisco
UC
International SIP
provider
Voice
Gateways
5005
PBX OPT 11
5001
5002
5000
Contact
Centre
5001
Migration
Contact
Centre
5003
10. Smart Deployment
•
Handset configuration and roll out accounts for between 70 – 90% of both
deployment and support for Unified Communications
•
Some Cisco and non-Cisco tools available to aid deployment
•
Some Active Directory integration available for end users
•
Majority of end user configuration and management is resource intensive task
•
How can we use smart deployment?
11. Smart Deployment Solution
ADAPT
•
GGR Solution - Fully integrate UC deployment with Microsoft Active
Directory
•
Additional schema extensions and AD management ‘snap-in’ to Users and
Computers
•
Takes telephony configuration from AD configuration and provides login and
scheduled synchronisation
•
Simplifies deployment, management and support of Unified Communications.
Reduces complexity and configuration errors
16. The Outcome
First Contact Communication
Improved Answer Times
Staff Satisfaction with modern communication methods
400+ Endpoints. Voice, Video, Jabber
Remote Workers – Fully integrated
Collaboration and Integration
Fully Resilient Communications