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Intentional culture: How to
build a strong work culture
Clare Coonan
Five Degrees Consulting
10/14/10
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
What you get today
• What is corporate culture
• What differentiates a strong culture from a
weak culture
• 8 practices for building an engaged culture
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Culture
“The way things get done
around here.”
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Talk = Walk
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
My Values Exercise
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
What do you do daily or weekly to
express this value?
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Jack Welch on business
Employee Engagement
Customer
Satisfaction
Free
Cash Flow
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Engaged vs. disengaged
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Finding your people
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Culture of Engagement
8 Practices of Universal Valuing
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Your #1 Job
Help Other Succeed
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Communicate: “You Matter”
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Honor the Absent
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
2 out of 3 Rule
• Say something negative
• Say someone’s name (identify the
person)
• Someone else can hear
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Tornadoes at Work
Avoid
Walk Away
Change the topic
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
See The Problem,
Own The Problem
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Rank Your Team
• 8-10 = do this most of the time
• 6-7 = do this often
• 4-5 = do this some of the time
• 1-3 = do this rarely
job #1 = help others succeed
communicate “you matter”
honor the absent
see the problem, own the problem
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Autonomous Culture vs.
Compliance Culture
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Transparent Communication
I trust you!
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Information is not a Thing
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Information is Organic
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Inclusive Decision Making
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Creative Space
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Seek and Give Routine Feedback
2008 World Series
Performance
5 games
21 at Bats
3 runs scored
6 hits
1 double
3 home runs
6 runs batted in (rbi)
3 base on balls (walk)
9 strike outs
.286 batting average
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Model
the Way
Integrity
Know Yourself
Seek Feedback
Actions
Alignment
Wisdom
Humility
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Rank Your Team
• 8-10 = do this most of the time
• 6-7 = do this often
• 4-5 = do this some of the time
• 1-3 = do this rarely
transparent communication
inclusive decision making
creative space
seek and give feedback
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Thank you
Questions?
Clare Coonan
clare@fivedeg.com
Copyright ©2010 by Five Degrees Consulting. All rights reserved.
Thank you to our speaker

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Creating 'Intentional Culture in the Workplace’

  • 1. Intentional culture: How to build a strong work culture Clare Coonan Five Degrees Consulting 10/14/10
  • 2. Copyright ©2010 by Five Degrees Consulting. All rights reserved. What you get today • What is corporate culture • What differentiates a strong culture from a weak culture • 8 practices for building an engaged culture
  • 3. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Culture “The way things get done around here.”
  • 4. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Talk = Walk
  • 5. Copyright ©2010 by Five Degrees Consulting. All rights reserved. My Values Exercise
  • 6. Copyright ©2010 by Five Degrees Consulting. All rights reserved. What do you do daily or weekly to express this value?
  • 7. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Jack Welch on business Employee Engagement Customer Satisfaction Free Cash Flow
  • 8. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Engaged vs. disengaged
  • 9. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Finding your people
  • 10. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Culture of Engagement 8 Practices of Universal Valuing
  • 11. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Your #1 Job Help Other Succeed
  • 12. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Communicate: “You Matter”
  • 13. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Honor the Absent
  • 14. Copyright ©2010 by Five Degrees Consulting. All rights reserved. 2 out of 3 Rule • Say something negative • Say someone’s name (identify the person) • Someone else can hear
  • 15. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Tornadoes at Work Avoid Walk Away Change the topic
  • 16. Copyright ©2010 by Five Degrees Consulting. All rights reserved. See The Problem, Own The Problem
  • 17. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Rank Your Team • 8-10 = do this most of the time • 6-7 = do this often • 4-5 = do this some of the time • 1-3 = do this rarely job #1 = help others succeed communicate “you matter” honor the absent see the problem, own the problem
  • 18. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Autonomous Culture vs. Compliance Culture
  • 19. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Transparent Communication I trust you!
  • 20. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Information is not a Thing
  • 21. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Information is Organic
  • 22. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Inclusive Decision Making
  • 23. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Creative Space
  • 24. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Seek and Give Routine Feedback 2008 World Series Performance 5 games 21 at Bats 3 runs scored 6 hits 1 double 3 home runs 6 runs batted in (rbi) 3 base on balls (walk) 9 strike outs .286 batting average
  • 25. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Model the Way Integrity Know Yourself Seek Feedback Actions Alignment Wisdom Humility
  • 26. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Rank Your Team • 8-10 = do this most of the time • 6-7 = do this often • 4-5 = do this some of the time • 1-3 = do this rarely transparent communication inclusive decision making creative space seek and give feedback
  • 27. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Thank you Questions? Clare Coonan clare@fivedeg.com
  • 28. Copyright ©2010 by Five Degrees Consulting. All rights reserved. Thank you to our speaker