Dominic Campbell spoke at RMIT on how design and technology can be used to transform local public services http://www.desis-lab.org/events/wellthatsallverynicenowhowdowechangeworldpaneldiscussiondomcampbellfuturegov

1. www.wearefuturegov.com
That’s all very nice, but now how do we
change the world?
(or scaling craft and the
role of design, technology
and change)

5. The personal!
• Me, my world view and my story!

7. The whole motley crew

8. http://davidbarrie.typepad.com/

9. The world is full of good
intentions and ideas

10. Delivery is everything
Innovation is the act of doing, turning a
bright idea into momentum and meaningful
change, not being the most well read on
others being innovative
Ideas aren’t the hard bit, applying yourself to
make meaningful change happen is

11. Diversity is key: mutually
dependent disciplines

12. Design brings with it
The right questions
An attention to detail in defining the
right problem
A relentless focus on humans at the
centre (usually)
Intelligent and elegant solutions

13. But it also needs
the resilience of change
and
the reach of tech

14. IDEAS
PIPELINE
SUPPORTED
PROJECTS
COREPR
OJECTS
IDEAS PIPELINE
OPEN CALL FOR IDEAS
SIMPLE.CO CHALLENGES
HACKATHONS
CORE PROJECTS
IDEAS LAB
POP CASH
MONEY MANAGEMENT
CAB MENTOR SCHEME
SUPPORTED PROJECTS
FOOD + LAND SHARING
LIFT-SHARING
HERETO
IDEAS
LAB COMMUNITY
ORGANISER
It needs you to act entrepreneurially,
to take a punt on things

15. Designing and scaling human-centred services

16. www.patchworkhq.com
@patchworkhq

17. www.patchworkhq.com
How can we bring together the best of
social technology, service design and
passion for change in local public
services to develop a new approach to
better connect frontline individuals and
organisations around clients?
Patchwork: the thesis

18. www.patchworkhq.com
Initial (tech driven) hypothesis
www.patchworkhq.com
A light-weight web app that
draws existing data from each
agency’s system, as well as the
child and family, and presents it
in a useful way.

19. www.patchworkhq.com
Phase one: design research insight

20. www.patchworkhq.com
o Interviewing front line practitioners
o Interview with clients
o Attending multi-agency working groups
o Facilitating workshops
o Shadowing a home fire risk check
o Meeting with ICT to secure a development
environment
o Meeting with Information Governance to develop a
sharing protocol to support the prototype.
Methodology

21. www.patchworkhq.com
The user priorities

22. www.patchworkhq.com
Human networks matter

23. www.patchworkhq.com
The design
1

24. www.patchworkhq.com
Elegant human friendly enterprise tech

25. www.patchworkhq.com
Backed up by some serious change management

26. www.patchworkhq.com
The proof of concept for Victoria (with MAV)
Council Client Group
Yarra 20 Enhanced Clients: Maternal Child Health
Services
City of Melbourne 20 Enhanced Clients: Maternal Child Health
Services
Brimbank 20 young people Youth Services
Wyndam 3 Universal Nurses and their case loads: :
Maternal Child Health Service
15 Young People: Youth Services
Kingston 50 Enhanced Clients: Maternal Child Health
Services

27. www.patchworkhq.com
And in numbers…
100+ clients
many more including their
families
70+ organisations
across a range of services
health, child protection, youth
services, early years and
education
100+ workers
connecting with children and
their families

28. www.patchworkhq.com

30. www.patchworkhq.com

31. www.patchworkhq.com
2517
Profiles online
184
Local authority
areas
80%
Diners are 80 +
301
Plates shared
0.8
Ave. distance between
Pair Ups (miles)
15
Longest Pair Up
months
3
Now live in
3 local autorities

33. So where next?
How do we ‘scale craft’*?
www.wearefuturegov.com
*Hat tip to Redmonk and
@Monkchips for this one

34. Creating the conditions for change and scale

35. Leadership
Culture
Tools and skills
An innovation space
shiftsurrey.org

36. SHIFT. FOCUS: DELIVERING THE NEXT 4 MONTHS
RANGE OF PROJECTS:
CORE PROJECTS
Adult social care
Supporting the RIE outcomes and
feeding into the development of a
prototype self- assesment tool
Sam/Svenja, Dan / Dom
Looked after Children
Designing assesments / info
gathering tool (linked to adults)
COMMUNITY CULT
U
RE
/COMMS
CORE
PROJECTS
SUPPORTED PRO
JECTS
STRUCTURE OF A CORE PROJECT
Stakeholder engagement: Justin
Studio Manager: Zoe
Pointguard for
supported projects: Sam
Project Sponsors/ Managers:
Dan. Ben, Dom, Carrie, Eliot
Designers:
SUPPORTED PROJECTS
Service
Lead
(Surrey)
Project
Lead
(Shift)
Project
Sponsor
DesignTech Comms
SHARED RESOURCE
SHIFT ROLES
Managing and supporting a
pipeline of ideas from the wider
organisation, through a‘Shift
in a box’toolkit; Online tools,
bookable surgeries, workshops,
events and activities will support
and encourage ideas into action.
Sam & Comms
TECH BUILD
SHIFT. FOCUS: DELIVERING THE NEXT 4 MONTHS
RANGE OF PROJECTS:
CORE PROJECTS
Adult social care
Supporting the RIE outcomes and
feeding into the development of a
prototype self- assesment tool
Sam/Svenja, Dan / Dom
Looked after Children
Designing assesments / info
gathering tool (linked to adults)
Emma, Ben / Carrie
Re-ablement
COMMUNITY CULT
U
RE
/COMMS
CORE
PROJECTS
SUPPORTED PRO
JECTS
STRUCTURE OF A CORE PROJECT
Stakeholder engagement: Justin
Studio Manager: Zoe
Pointguard for
supported projects: Sam
Project Sponsors/ Managers:
Dan. Ben, Dom, Carrie, Eliot
Designers:
Emma, Svenja, Mike
SUPPORTED PROJECTS
Service
Lead
(Surrey)
Project
Lead
(Shift)
Project
Sponsor
DesignTech Comms
SHARED RESOURCE
SHIFT ROLES
Managing and supporting a
pipeline of ideas from the wider
organisation, through a‘Shift
in a box’toolkit; Online tools,
bookable surgeries, workshops,
events and activities will support
and encourage ideas into action.
Sam & Comms
TECH BUILD
Creating a proof of concept module, which could form part of
a client management system in the longer term. The tool can
potentially offer support across Looked after Children, Adults and
Re-Ablement, with the aim to deliver a proof of concept that can
provide an alternative to the mainstream procurement process.
3/4months Future
Design and build:
self assessment and
info capture
Future: client
management system
CORE PROJECTS
Adult social care
Supporting the RIE outcomes and
feeding into the development of a
prototype self- assesment tool
Sam/Svenja, Dan / Dom
Looked after Children
Designing assesments / info
gathering tool (linked to adults)
Emma, Ben / Carrie
Re-ablement
Designing tech tools to support the
re-ablement team, with a view to
linking it with Adults project.
Svenja, Dan / Carrie
Patchwork
Implementing Patchwork and
supporting troubled families in new
ways of working
Emma, Eliot, Dom (Sean)
Shift Dashboard
Helping small sparks to grow using
Shift tools, including Shift activities
and events
Zoe / Ben
COMMUNITY CULT
U
RE
/COMMS
CORE
PROJECTS
SUPPORTED PRO
JECTS
Stakeholder engagement: Justin
Studio Manager: Zoe
Pointguard for
supported projects: Sam
Project Sponsors/ Managers:
Dan. Ben, Dom, Carrie, Eliot
Designers:
Emma, Svenja, Mike
SUPPORTED PROJECTS
Service
Lead
(Surrey)
Project
Lead
(Shift)
Project
Sponsor
DesignTech Comms
SHARED RESOURCE
SHIFT ROLES
Managing and supporting a
pipeline of ideas from the wider
organisation, through a‘Shift
in a box’toolkit; Online tools,
bookable surgeries, workshops,
events and activities will support
and encourage ideas into action.
Sam & Comms

37. Some of the sticky issues ahead
o Work with the big boy consultancies with
access to markets as a route to scale?
o Change for change sake or change done right?
o Does scale lose the human touch or can we
have human as the new norm?
o Who will be the first social sell out? The
Tumblr moment will define the social
innovation sector.
o Scale craft, don’t industrialise and
depersonalise

38. open
co-designed
co-owned
personalised
Well guess what?
But imagine if public services
could be *truly*…

39. Time
to
put
on
the
big
boy
pants
We’ve
done
the
baby
thing,
the
playing
with
the
exci;ng
new
toys
we’ve
been
given,

41. Fit a circle? Get in touch!
dom@wearefuturegov.com
@dominiccampbell