This document discusses the relationship between Enterprise 2.0 technologies and Knowledge Management (KM). It defines Enterprise 2.0 as systems that enable rapid collaboration, information sharing, and integration capabilities. KM 2.0 leverages these technologies to overcome issues with early KM efforts by lowering barriers to knowledge sharing and creating a culture of participation. By adopting new worker models and tools that facilitate tacit and explicit knowledge processes, Enterprise 2.0 serves as the solution to longstanding KM problems by engaging employees to share their knowledge.
25. A Technology Map to KM
Knowledge complexity
Explicit Tacit
Intermediation Wikis, Blogs, SNA E
M
E
Externalization Wiki, Blog, podcasting, R
G
Internalization RSS, Mashup, Search/Social Tagging &
E
Bookmarking N
C
Mashup, RSS
Cognition E
Low Barrier