Are you looking to Open a Bill Payment Center? FlexBillPay.com has the best software the program out on the market. We offer retailers of every size and type the ability to pay bills for their customers. There are no setup costs, no monthly fees to use our system and best of all it is in the cloud! FlexBillPay.com provides payments for over 10,000+ vendors. Merchants and retailers who open a bill payment center with our software typically see a dramatic increase in their business profitability. The system requires very little space and just access to a computer or tablet with a high speed internet connection. Additionally, our software allows for merchant to fill prepaid cell phones for almost any carrier out in the market. These system works great for retailers, 7-11's, dollar stores, discount stores, Tax service businesses, smoke & tobacco shops, UPS stores & Postal Annex's.

1. Payment Solutions Center
RETAIL BILL PAYMENT SERVICES
WIRELESS REFILL AND TOP UPS
PREPAID DEBIT CARDS
FlexBillPay.com (949) 444-2757

2. Merchant User Guide
The Flex Payment Center is available on your PC with Internet.
Simply enter your login and password. Click Login to access.
Demonstration URL: agentpaydemo.flexeft.com (no www)
Login: pc2010 Password: abcd1234
Select the function or services you want to perform from either the
main menu or top bar. The main menu shown contains all options.
The top bar contains the most frequently used ones.
Main Menu Options
• Bill Payment
• Customer Search
• Phone Service Sales
• Sales Reports
• Voids
• Merchant Information
• Merchant Reports
• User Access
• Change Password
• Card Application/Load
FlexBillPay.com (949)444-2757

3. Bill Payment
Make A Payment – New Customer
1. Click Bill Payments.
2. Locate biller (click dropdown arrow).
3. Enter Account Number.
4. Enter Amount.
5. Click Process (adds fee automatically).
6. Click Print for customer receipt.
Note: Entering customer phone number
saves all customer information provided.
One Time Biller Add. Find billers not on
your list. Enter biller name and click Go.
Window appears with possible matches.
Load Transaction. Quickly find previous
transaction information. Enter Transaction
ID number found on receipt and click Go.
Pay A Card. Pay credit card bills. Enter the
card number and click Go. Window will
appear with possible match. Click Continue.
Biller and Account Number fields will
automatically populate.
FlexBillPay.com (949)444-2757

4. Bill Payment
Make A Payment – Repeat Customer
Note: By entering the customer’s phone
number, the customer’s information is
saved for future transactions. This also
allows them to pay multiple bills at once.
1. Click Customer Search.
2. Enter name or phone number, click Go.
3. Click Pay Bills on history bar with the
desired billers or if prompted – step 4.
4. Click Make Payments for This Customer
5. Enter amounts and click Process.
6. Print customer receipt (one for all bills).
FlexBillPay.com (949)444-2757

5. Phone Services
Wireless Refill
Phone Services provides access to all
the national wireless carriers and also
International long distance calling cards.
1. Click Phone Services.
2. Click Wireless Products.
3. Click on service provider.
4. Check the desired plan.
5. Click ADD To Cart.
6. Click Process to generate PIN receipt.
Boost / Verizon Top Up
Note: The Top Up process for a real time
reload (RTR) is the same except the
customers account number is added.
FlexBillPay.com (949)444-2757

6. Voids
Void Payments
1. Locate transaction number from
Payment Reports or customer receipt.
2. Click Voids.
3. Enter transaction number and click Go.
4. Check Void field.
5. Enter Error Reason (not required).
6. Click Process to void payment.
Note: Payments can only be voided the
same day before 7pm EST cut off time.
Express Payments cannot be voided.
Must call customer service.
Void A Top Up Order
Note: Only Boost Top Ups can be voided in
the system. To void a Top Up use the
same process except with a Order #.
All wireless issues require assistance
from customer service. (888) 642-4325
FlexBillPay.com (949)444-2757

7. Add/Remove Billers
Add Billers
1. Click Add/Remove Billers link on
Merchant Information tab.
2. Click Add More Billers.
3. Enter Biller Name and click Go.
4. Check Add field and click Save.
Biller is added to the merchant’s list.
Note: To view the entire list of billers in the
system, click Add More Billers and
then Go. The page takes a few
seconds to load. To add billers from
this page, check the box next to the
biller, scroll to the bottom of the page
and click Save.
Remove Billers
1. Click Add/Remove Billers.
2. Click Remove link.
Biller is removed from the list.
FlexBillPay.com (949)444-2757

8. Payment Reports
View Payment Reports
1. Click Payment Reports.
2. Current day’s report is displayed.
3. Click Start/End Date to adjust range.
4. Click Export to: Excel, XML, HTML or
PDF formats and print.
Note: Express Pays highlighted in Green.
View Express Pays or Voids only by
selecting action from their dropdowns.
Phone Sale Reports
Wireless sales reports are viewed in the
same manner. Report shows all product
sales with an additional feature that also
allows report to be broken down by
individual products. Click Product
Group dropdown to view and select
product sales report.
SVC Card Reports
FlexBillPay.com (949)444-2757
View card orders, activations, loads and
commissions by day or date range.

9. User Access
Add User
1. Click User Access or Manage Users
link on Merchant Information tab.
2. Click Add User.
3. Select Security Level from dropdown.
4. Complete all * Required Fields and
click Save.
A two part email notification with login
and passwords will be automatically sent
to the address entered.
Note: Email notifications are also sent from
the demonstration site. Email address
entered must be valid.
Note: Security Level determines users
ability to perform certain functions.
* Merchant Managers can change
information and control user access.
* Merchant Users can only perform
transactions and voids.
FlexBillPay.com (949)444-2757

10. Card Application
Apply For A New Card – Instant Issue
Note: Consumers can purchase, activate
and load an instant issue card at your
location. Merchant can also order a
personalized card for their customers.
1. Click Card Application.
2. Click Card Request Type dropdown.
3. Click Instant Issue Card Consumer.
4. Complete all * Required Fields and
click Save.
Instant Issue Card is now registered,
activated and ready to load and use.
PIN will be printed on receipt.
Note: PIN will be randomly selected by the
system if Drivers License is entered
instead of a Social Security #.
Note: Card must now be loaded through the
Fund a Card dropdown option. The
minimum required Load Amount to fund
a card is $15.00.
FlexBillPay.com (949)444-2757

11. Card Application
Fund A Card
1. Click Card Application.
2. Click Fund A Card.
3. Complete all * Required Fields, enter
To Card Number and click Save.
Card is now loaded and available funds
are ready to use.
Order A Personalized Card
Note: Merchant can order a personalized
card for the customer or customer can
call customer service to order.
1. Click Order Card Consumer.
2. Complete all * Required Fields and
click Save.
3. Personalized card will be sent by regular
mail to the address provided.
Note: $20.95 is the minimum card order fee.
This includes the $15.00 minimum Load
Amount and a $5.95 issuing fee.
FlexBillPay.com (949)444-2757