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4StepstoBuildingaGreatTeam
ForYourSmallBusiness
Earningyourcustomers’repeatbusinessisdependenton
youremployees’abilitytogivethem agreatexperience.
Solet’sbuildacustomerserviceorientedteam!
4StepstoBuildingaGreatTeam
ForYourSmallBusiness
Earningyourcustomers’repeatbusinessisdependanton
youremployees’abilitytogivethem agreatexperience.
Solet’sbuildacustomerserviceorientedteam!
Weknow thatovertheirlifetime,
loyalcustomersspend10Xmore
thannew orcasualcustomers.
Butyoucan’tcreatethatloyalfanbaseif
youremployeespreventyourcustomers
from comingbackbecauseofbad
experiences.
Sohow doyoupreventthatfrom
happening?Buildastaffofgreat
empl
Butyoucan’tcreatethatloyalfanbaseif
youremployeespre
Whetheryouownthecorner
coffeeshoporanupscaleboutique,
we’rehavefoureasytipstomake
sureyoubuildagreatteam foryour
smallbusiness.
3
Findgreatemployees.
Firstthingsfirst.Let’sfind
goodcandidatestointerview.
01
STEP
4StepstoBuildingaGreatTeam
ForYourSmallBusiness
Earningyourcustomers’repeatbusinessisdependanton
youremployees’abilitytogivethem agreatexperience.
Solet’sbuildacustomerserviceorientedteam!
Weknow thatovertheirlifetime,
loyalcustomersspend10Xmore
thannew orcasualcustomers.
Butyoucan’tcreatethatloyalfanbaseif
youremployeespreventyourcustomers
from comingbackbecauseofbad
experiences.
Sohow doyoupreventthatfrom
happening?Buildastaffofgreat
empl
Butyoucan’tcreatethatloyalfanbaseif
youremployeespre
Wantmoredetailonhow toapplythistoyour
specificbusiness?FindmeonTwitterorGoogle+!
AngelaRodriguez
CustomerLoyaltyConsultant
blog.fivestars.com @FiveStarsCard
Ifyouwouldliketolearnmorewaysto
improveyourcustomerserviceandretain
moreloyalcustomersatyoursmall
business,headtotheblog!
blog.fivestars.com
19
Wantafreedemofrom FiveStars?
Visithttp://fivesta.rs/demoFIVESTARS
CustomerEngagementToolkit
•Segmentedcustomergroups
•Textandemailcampaigns
•Socialmediaintegration
FiveStarsCard
•Simpletechnologythateveryonecanuse
•Impossibletolose,basedonphone#
•Over1,000,000cardholders
Point-of-Sale
RelationshipManager
•CustomerinforightonthePOS
•Neverslow downtheline
•Builtinfraudcontrol
FiveStarsCustomerLoyalty
Wetakecareofeverything.

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4 Steps to Building a Great Team For Your Small Business