Call quality is one of the biggest concerns of business owners who are making the switch to VoIP Phones. Here is a list of VoIP speed test providers, how to read the test, and how to know if you have the right internet connection for VoIP.

1. good enough for
Is Your Internet Connection
VOIP?

2. Because
Is Internet-based
phone service,

3. it’s ESSENTIAL to make
sure your small business
Internet connection can
handle the service.

4. Without sufficient resources, the
advantages of VoIP are lost
you’ll experience poor call quality,
intermittent service, and other
difficulties.

5. Basic connection types:
What do you need?

6. Including cable and DSL.
T1 and fiber networks can
also handle the demands
of VoIP service.
Most broadband
connections can work,

7. Which you’re not likely
to have, as a tech-
savvy small business.
A notable exception are
Dial-Up Connections

8. bandwidth
VOIP and

9. Bandwidth
The speed of Internet
transmissions measured in
kilobytes per second (kbsp)
is the biggest determining factor in
your connection’s ability to
support VoIP service..

10. DSLHas a more consistent bandwidth capability
because it’s a dedicated connection.

11. CAble
Cable bandwidth fluctuates according
to how many subscribers in a network
area are accessing the Internet at a
given time.

12. How much
The second factor
to consider is
do you need?
used by the VoIP provider.
Audio Codecs
bandwidth

13. There are two types:
uses 33 kbps per call.
Full Quality Audio:
uses 87 kbps of bandwidth for each call
Compressed Audio:

14. So, you can calculate how many
VoIP lines your connection can
support by looking at the
bandwidth.

15. A typical DSL connection offers 600 kbps
upload streams and 5,000 kbps downloads.
Based on those numbers, you’d technically be
able to support:
● 6 lines with full quality audio (600 / 87), or
● 18 lines with compressed audio (600 / 33)

16. However
Even with DSL connections, bandwidth
capabilities fluctuate throughout the day
with varying usage.

17. However
Even with DSL connections, bandwidth
capabilities fluctuate throughout the day
with varying usage.
Pushing your connection to the limit can
result in lowered quality or dropped
calls if your bandwidth changes, so it’s
better to estimate on the low side when
deciding how many lines you can
support.

18. Wireless
Wired vs.
Does it Matter?

19. Some Internet service providers
offer connections with wireless
routers, which can be
convenient.
But can a
wireless router
support VoIP
service?

20. The short answer is:
Not Reliably
Wireless transmissions can
be interrupted, and
bandwidth doesn’t typically
remain strong and
consistent.
Your best option for VoIP service is to use a
wired router to avoid poor sound quality and
maintain a clear connection.

21. Testing your
internet connection

22. Some websites dedicated to testing connection
speed for VoIP compatibility include
• MegaPath Speed Test Plus
• Visualware’s MySpeed
• 8x8 VoIP Test

23. Some of the numbers you’ll see during
this test include:
Download speed: This shows you what
your connection’s download capabilities
are in kbps—the higher, the better.
Upload speed: Again, this one is better when
it’s higher. Upload speed reflects the actual
bandwidth available to the computer you’re
testing from.

24. Packet loss: This figure shows the number of
packets that fail to reach their destination. A high
packet loss can make calls sound choppy, due to
delays in sent information.
Latency: This is the time it takes for a packet to
travel to a designated point and back. High
latency causes periods of silence and delays in
phone conversations.
Some of the numbers you’ll see during
this test include:

25. Some of the numbers you’ll see during
this test include:
Jitter: Latency, when it occurs, is not always
consistent. Jitter measures any variances in
latency speeds that cause some packets to take
longer to travel than others. If your connection has
high jitter values, voice packets could be delivered
out of order and produce a talk-over or echo effect.

26. And Finally...

27. the process of
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