Tips for making the most of feedback

2. Welcome feedback
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Be open to receiving feedback. People will
be more comfortable giving it.
2

3. Thank people for their
feedback
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“Thanks for that. I will consider your
comments” 3

4. Do not respond when feeling
defensive
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5. Listen to identify areas for
improvement
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6. Ask for clarification...
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… if you are not sure of what is
being said 6

7. Clearly identify areas where you
seek feedback...
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… consider your audience and consider the
method you use to gather feedback 7

8. If you are handed a feedback
sandwich...
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Sample the filling. It may be the most
nutritious and delicious piece. 8

9. George Bernard Shaw
“The single, biggest problem
with communication is the
illusion that it has been
accomplished."
1/30/2015 http://www.trainingpages.com/cdocs/liggy/6517/WWBookCommsextract.pdf

10. Please join our conversation ...
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... and give us your feedback

11. Images located here:
0 http://2.bp.blogspot.com/_-
9R5v7OV2s0/Szmk_GK6uoI/AAAAAAAAAZs/BK87AAo7_cA/s400
/dog-open-arms-cartoon.gif Open armed dog
0 http://3.bp.blogspot.com/_zDK8WVLPoyI/TLD1inCT7yI/AAAAA
AAAAIY/f6PH3t_LOeg/s1600/Feel_good_sandwich.jpg Dagwood
0 http://www.timtim.com/public/images/drawings/large/3104_M
agnifying_Glass.gif Magnifying Glass
0 Feedback avatars http://blogs.msdn.com/blogfiles/willy-
peter_schaub/windowslivewriter/tfsintegrationplatformvstsrang
erslog2009_8bf9/clipart_of_10931_sm_2.jpg
0 Defensive lady
http://www.bbc.co.uk/worldservice/learningenglish/communica
te/blog/teacher//images/hands_on_hips.jpg
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